Questions about the Offers, status, package to GearBest! and Support

[csgabe]

Thank you.

[EGM92]

I have a question about presale items. If I purchase a couple will I be charged for them when I check out or when the item is ready to be shipped ?

[gearbest]

I have a question about presale items. If I purchase a couple will I be charged for them when I check out or when the item is ready to be shipped ?

Hi dear,
You should pay when you check out.
Hope it will help you.

Best Regards,
Grace

[Roubchin]

What happening with my 2 orders, that still doesn't dispatched:
1) W1511072326152301 (Nov 08, 2015)
2) W1511110311137291 (Nov 11, 2015)

And where is my tablet, that was ordered 2 month ago:
3) W1509241219567982 (Sep 25, 2015)

[gearbest]

What happening with my 2 orders, that still doesn't dispatched:
1) W1511072326152301 (Nov 08, 2015)
2) W1511110311137291 (Nov 11, 2015)

And where is my tablet, that was ordered 2 month ago:
3) W1509241219567982 (Sep 25, 2015)

Hi dear,
Sorry for the delay,
I wonder if you have contacted with the custom center for help.
Hope you could send me the tracking number if you did.
And the first order is out of stock now , I'm afraid you may have to cancel the order cause the manufacturer discontinued.
The second order is delayed because of the high amount orders from 11.11 , and we will send you as soon as possible.
The last one has been shipped out already , here is the tracking number : RC453100987NL through Netherlands Post Registered .
Hope it will help you.

Best Regards,
Grace

[private_89]

Have you this box mod in stock now http://www.gearbest.com/temperature-...p_238037.html? Maybe somebody buy it early, what is the quality?

[gearbest]

Have you this box mod in stock now http://www.gearbest.com/temperature-...p_238037.html? Maybe somebody buy it early, what is the quality?

Hi dear,
It is in stock on the HK warehouse.
Hope it will help you.

Best Regards,
Grace

[playloud]

Hello Gearbest ,

When will you send my order ? What is the status of my order ?

Order No.: W1511280843570825
Order Date : Nov 29, 2015 00:43:57 AM

[gearbest]

Hello Gearbest ,

When will you send my order ? What is the status of my order ?

Order No.: W1511280843570825
Order Date : Nov 29, 2015 00:43:57 AM

Hi dear,
Our custom center had sent a letter to you , hope you could check your mail.
Hope it will help you.

Best Regards,
Grace

[playloud]

Hi,

I have checked my mail and do not see any mail from you nor the customers department. I have only emails remaining from the time when I placed my orders and they were sent as a confirmation letter after my purchase. When I check the status of my order from the site, it says that it is still processing. Would you be able to check if the email was sent correctly?

Order No.: W1511280843570825

It was mentioned that the product would be shipped within 2 business days after the order was placed.
Thank you,

Hi dear,
Our custom center had sent a letter to you , hope you could check your mail.
Hope it will help you.

Best Regards,
Grace

[gearbest]

Hi,

I have checked my mail and do not see any mail from you nor the customers department. I have only emails remaining from the time when I placed my orders and they were sent as a confirmation letter after my purchase. When I check the status of my order from the site, it says that it is still processing. Would you be able to check if the email was sent correctly?

Order No.: W1511280843570825

It was mentioned that the product would be shipped within 2 business days after the order was placed.
Thank you,

Hi dear,
I've asked them to send you another e-mail.
I hope you could receive it.

Best Regards,
Grace

[tamonegdje]

Hi Gearbest,
I have problem, you charged me TWICE for my order W1511110422223728. You took my money on reservation for presale Nov.11 and again yesterday. So instead to pay $ 23.30 i payed THREE TIMES for item, then you return to me once amount $23.30, but still DOUBLE CHARGED. So i see that you made mistake once, then second time ????!!!!! Please give me answer urgently. THX.


I have problem like did this guy from Greece:
http://www.thelab.gr/topic/140789-solved-gearbest-double-charged-my-account-and-denies-there-is-a-problem/

1) I have opened a pre-order ticket on Nov 11, 2015 with authorization to my bank account-debit card.
2) Gearbest opened the order ticket and pre-charged my account with $ 23.30 - Pic 1
3) On Dec 2, 2015 Gearbest makes the XIAOMI MiBand 1s, and send me email: We have successfully processed your authorized payment for order: W1511110422223728. - Pic 2
4) They open A NEW bank ticket charge, completely different from the pre-order and charging my account ANOTHER $23.30 !!!!!!!!!!!??????????? - 2 TIMES.
Then return ONCE $23.30
5) I go into my bank account and see that the total charged money are 2 X 23.30 euros (Nov 11 and Dec 2) Pic.2

[EGM92]

Hi,

I made an order during your blackfriday sale. WW1511260419431348. I purchased to Teclast X16 tablets, the reviews are finally coming out and the product is 1. physically different than what their promo shots are, it also has a serious overheating/throttling troubles like the X98 pro.

[mihadeth]

Hi, my order WWP1511261550414697 is stuck in "processing" state for more than a week now. Opened 2 tickets regarding this, but no response received. Can you please figure out what is happening with it?

Thank you so much in advance

[ruudroam]

Hi Gearbest!

I have a tablet order.
On page the order ships within 3 business days. Because of this it must have sent today but still processing.
The order number is W1512010420249703

Thanks