Questions about the Offers, status, package to GearBest! and Support

[JDfense]

Happy Holidays, Anny.

JD

[gearbest]

Time: 2018. 02. 13th

Dear friends,

Good day and I am Anny here.

Want to tell you that we will have a holiday from 2018-2-14 to 2018-02-20，but my personal holiday will end of 2018-02-25(Beijing time), back to work on 2018-02-26.

During the holiday, our staff on duty is responsible for keeping up with daily area matters.
If you have any emergency situation want to inform us, pls feel free to leave your message here. When I come back, I will contact you immediately.
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#1 CS Issue, pls feedback on this sheet:
> https://goo.gl/HyLQME

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#2 Other request, pls PM me.

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#3 Welcome to opcorn: Gearbest Computers&Networking - 2018 Lunar New Year Promotion opcorn:

# Computers&Networking

> Link: https://www.gearbest.com/promotion-x...cial-1776.html



# Gearbest 2018 Chinese New Year Promotion

>> https://www.gearbest.com/promotion-c...cial-2100.html



# Gearbest Computers&Networking Coupon Sheet: https://goo.gl/yF7nku

★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★★ ★★★★★

See you and say thank you to you, for your always kind supports~
Anny
Gearbest

[CSGearbest]

Please check PM. Thanks.

We have replied it.
Please reply to us there.

Many thanks,

[morrislkm]

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Could you please PM your order number?
We will check it for you.
Thank you.

Please check PM. Thanks.

[CSGearbest]

AlfaWise Z28 Pro 2GB/16GB :
Please repair known bug : After press the power button on remote, tvbox will enter standby mode, but after the tvbox standby for a while, the network connection will loss (both ethernet and wifi). The only way is unplug and plug the power.

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Could you please PM your order number?
We will check it for you.
Thank you.

[morrislkm]

AlfaWise Z28 Pro 2GB/16GB :
Please repair known bug : After press the power button on remote, tvbox will enter standby mode, but after the tvbox standby for a while, the network connection will loss (both ethernet and wifi). The only way is unplug and plug the power.

[CSGearbest]

any update regarding my package? its been a while and its still telling me the same information.
Order number: WB1712282119167280

Hi,
We have sent an email to you ,you can log on your account to check it.
Please let me know if you need any extra help .
Thank you

[JcKobe]

any update regarding my package? its been a while and its still telling me the same information.
Order number: WB1712282119167280

[CSGearbest]

Any news with my order, please?
Ordered 12 December from eu wharehouse and I have nothing.

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

Hi,
Thank you for your understanding.
We have offered the solution via ticket.
Please kindly check it and reply us.

[aris1980]

We sincerely apologize for this delivery issue.
I have reviewed you order with attention, please rest assured we will do our best to help you.
As for this issue, we would start a claim for the package with the carrier and the carrier would trace your package from their end.

Could you please wait 5-7 business days ? Once we get the result, we will take the further step to help you to solve the problem.
Thank you

Any news with my order, please?
Ordered 12 December from eu wharehouse and I have nothing.

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

[CSGearbest]

any update with my order? Order number: WB1712282119167280

Hi Dear,
We have sent an email to you ,you can log on your account to check it.
Please let me know if you need any extra help .
Thank you

[DhiJay23]

any update with my order? Order number: WB1712282119167280

[RicardoGarcia]

I orderer a Xiaomi Redmi 4X . I am from Argentina and when I dowload the invoice, its says "1 multimedia player for 19.99 usd and 2 Power adapter for 0.01 usd". I didnt buy this. I only bought a cellphone.
Shipping method: Netherlands Post Registered. They gave me a code to track my package but every time I want to use it , its says Detail page of shipments

The shipment barcode was not found.

Please check if your shipment barcode belongs to a registered mail item or packet.

If your shipment barcode belongs to a parcel of PostNL Parcel Service,

please check www.internationalparceltracking.com to find the details of your shipment.

I sent a ticket but only a bot reponses the same a answer every time. Live chat dont work and On messenger , they talked with me about that. They told me it was an error . They told me to dowload the invoice again but , they didnt fix it. Still the same invoice.

[CSGearbest]

The shipment is from 30.12 in Germany. That's all.

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

We sincerely apologize for this delivery issue.
I have reviewed you order with attention, please rest assured we will do our best to help you.
As for this issue, we would start a claim for the package with the carrier and the carrier would trace your package from their end.

Could you please wait 5-7 business days ? Once we get the result, we will take the further step to help you to solve the problem.
Thank you

[aris1980]

Sorry to hearing this.
Could you please check it with your local DHL?
You can reply our ticket once you get the results.

Thank you for your cooperation.

The shipment is from 30.12 in Germany. That's all.

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk