Questions about the Offers, status, package to GearBest! and Support

[Angus05]

Hi, my order is stuck on processing since many days, the state of the order wasn't changed since I've ordered. Can you help me where my parcel is?

my order number is

W1711161356437104

Waiting for your response,
thanks

[joana17]

Hey, I just contacted DHL regarding my shipment and they say that the package was not delivered to them. In their email and on their website it says that they received the shipment information but not the package. Can you resolve the problem as soon as possible, because I need the phone as an urgent matter. Thank you
Order number: W1712062148546786
Tracking Number: 8306418864

[DhiJay23]

Any idea where my parcel is? order:
W1712041431034225

[Matt_D]

Hi, my tracking information has not updated for 3 weeks. My order numnber is W1711121526486417. i tried contacting gearbest through messenger on the update of an inquiry they said they would provide after 5-7 business days but to no avail. Can you tell me where the package is at least? The tracking information just syas that it has been en route to my country for 3 weeks. Waiting for your response.Thanks

[CSGearbest]

Hi, my order is stuck on processing since many days, when will it be shipped?

my order number is

W1711300638240225

Waiting for your response,
thanks

Hi,
We sincerely apologize for this issue.
We have sent an email to you regarding this issue,could you please check it?
We are look forward to hearing from you.
Please let me know if you need further assistance.

[johnjames]

Hi, my order is stuck on processing since many days, when will it be shipped?

my order number is

W1711300638240225

Waiting for your response,
thanks

[CSGearbest]

Yes! All is good. Thank you x2

Thank you very much for your patience.We appreciate it.
Have a nice day!

[ClarkKent]

Yes! All is good. Thank you x2

[CSGearbest]

Hey Anny...
X2 Thanks! I Know, No Small Task....

1) KB order: Substitute device offered, Accepted, Shipped.
2) Information to reboot Ipazz kb sourced, relayed, and tried...No Results yet, I'll keep trying..

Great Extra Effort! Much noticed and appreciated.

Hi,
Have you received our email?
The ticket ID is AT17120300523.
Thanks for your patience and understanding.

[ClarkKent]

Hi,
We have offered you the solution via ticket.
Please try it and tell us the results.
Thank you

Hey Anny...
X2 Thanks! I Know, No Small Task....

1) KB order: Substitute device offered, Accepted, Shipped.
2) Information to reboot Ipazz kb sourced, relayed, and tried...No Results yet, I'll keep trying..

Great Extra Effort! Much noticed and appreciated.

[CSGearbest]

Anny....Need your help please.
purchased an ipazz bt mini keyboard.
sb# WB1711021337379468. if # is incorrect, the model is.
KB was defective and nicely refunded by c.s.
I've ordered. 4 weeks ago an alfawise r810 to replace it.
CS tells me 3-4 more weeks wait time.
_____________________
** INSTEAD. I am asking IF you can get information to factory reset the ipazz, some key combination to try and reset/ rehab kb? Maybe it will revive it.
----------------------------
All features work, EXCEPT letter keys reproduce WRONG Characters on screen, So it is worthless for typing.
I know you're busy, Many thanks if you could inquire about a fix. Thanks either way Actually. °CK

Hi,
We have offered you the solution via ticket.
Please try it and tell us the results.
Thank you

[ClarkKent]

Anny....Need your help please.
purchased an ipazz bt mini keyboard.
sb# WB1711021337379468. if # is incorrect, the model is.
KB was defective and nicely refunded by c.s.
I've ordered. 4 weeks ago an alfawise r810 to replace it.
CS tells me 3-4 more weeks wait time.
_____________________
** INSTEAD. I am asking IF you can get information to factory reset the ipazz, some key combination to try and reset/ rehab kb? Maybe it will revive it.
----------------------------
All features work, EXCEPT letter keys reproduce WRONG Characters on screen, So it is worthless for typing.
I know you're busy, Many thanks if you could inquire about a fix. Thanks either way Actually. °CK

[CSGearbest]

I opened a ticket and still waiting.. a month is passed...

We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.

[StevenP94]

I opened a ticket and still waiting.. a month is passed...

[CSGearbest]

Netflix on my Kiii pro is not working correctly anymore after I pressed update and accepted the OTA.

Android TV version of netflix no longer works, it says it is incompatible.
Please can you let me know how to make it work, or find out when they will fix it. Thanks

We sincerely apologize for this issue.
Please tell us your order number.
Many thanks.