Questions about the Offers, status, package to GearBest! and Support

[gearbest]

Can you please post the original firmware for Alfawise H96 Pro+ Android 6.0, 3/32GB, Gig Lan, Dual WiFi and BT? Thank you

working on it.

I already asked for the firmware.

We have to be a little patient. when I get it, I will post the firmware on the forum.

[nordine11]

Hello lin
It is still me
Numéro de Commande:
W1611241611216138
No refunds until now.
What is going on?
friendly greetings
sarah

[gearbest]

Hello lin
It is still me
Numéro de Commande:
W1611241611216138
No refunds until now.
What is going on?
friendly greetings
sarah

I am sorry! I will get back to you when I find out why.

[gearbest]

I am sorry! I will get back to you when I find out why.

Can you check your paypal again? I think the refund is already done.

[nordine11]

bonjour lin
je viens de verifier mon compte paypal.
le remboursement a bien été effectué.
merci pour votre aide.
cordialement
sarah

[neomode]

nordine11

Bonjour,
La langue officielle du Forum est l'anglais.
S'il vous plaît à l'avenir le poste rédigé en anglais.
Merci!

Salutations
NeoMode pour Freaktab Administrateur équipe

[gearbest]

bonjour lin
je viens de verifier mon compte paypal.
le remboursement a bien été effectué.
merci pour votre aide.
cordialement
sarah

With the help of google translate, I understand what you mean!

I am glad you finally received the refund.

[gearbest]

nordine11

Bonjour,
La langue officielle du Forum est l'anglais.
S'il vous plaît à l'avenir le poste rédigé en anglais.
Merci!

Salutations
NeoMode pour Freaktab Administrateur équipe

Oh, you can write in French!

What a multilingual person!

[hans007]

Hello Lin,

I hope, You can help me. I ordered a Cube i9 tablet and this was DOA. I contacted support, got RMA authorisation and sended it back.
The parcel is since 4 days delivered, but support wrote me today, that they don't have received it and I have to wait the next 7 days.
Ticket number is T16111905428.
Can You look at this case please?

Thank You

Hans

[nordine11]

hello lin
i am french.

hello neomode
sorry

nice day to all
warmest regards
sarah

[hodgester]

Gearbest have gone downhill so badly recently. Last two orders I have given up on, both Priority mail but no sign of them. After 3 weeks. W1611071025059556 didn't even leave the warehouse.W1611231008064490 seems to be lost 2weeks after I ordered it as no tracking available anywhere.

Will stick to Banggood going forward. Ordered the same day from them and their order arrived a week ago..

[gearbest]

Gearbest have gone downhill so badly recently. Last two orders I have given up on, both Priority mail but no sign of them. After 3 weeks. W1611071025059556 didn't even leave the warehouse.W1611231008064490 seems to be lost 2weeks after I ordered it as no tracking available anywhere.

Will stick to Banggood going forward. Ordered the same day from them and their order arrived a week ago..

Sorry for my delayed reply. I asked for a leave yesterday.

Regarding the order W1611071025059556, I think it was backstock when you placed the order and then when in stock, they system didn't ship your order.....I am sorry for the troubles...now there are 1200 units in stock.

As for the order, W1611231008064490, we already asked the carriers to track your order. The tracking status is updated...It already arrived in UK, show as below.

[hans007]

Hello Lin,

I hope, You can help me. I ordered a Cube i9 tablet and this was DOA. I contacted support, got RMA authorisation and sended it back.
The parcel is since 4 days delivered, but support wrote me today, that they don't have received it and I have to wait the next 7 days.
Ticket number is T16111905428.
Can You look at this case please?

Thank You

Hans

What it this, Gearbest send me a faulty Tablet. I have to send it back. OK
I buyed together all accessoirens, for it too, keyboard, case etc...
And now the support wrote me I should get only money or other item, but I don't want money, I want a working Cube i9...
What can I do?

[gearbest]

What it this, Gearbest send me a faulty Tablet. I have to send it back. OK
I buyed together all accessoirens, for it too, keyboard, case etc...
And now the support wrote me I should get only money or other item, but I don't want money, I want a working Cube i9...
What can I do?

Hi Hans!

I am so sorry for what you encountered. I know you have been buying things from Gearbest for more than one year. Thanks for your trust!

We also would like to send you a new one but at this moment we can't... because the Cube I9 tablet is not in stock...and we would like to procure more but the manufacturer couldn't supply immediately...

I am sorry for the accessories you bought...If you cant use the tablet, then they become useless. I think you can talk to customer service and ask if they can also refund you the accessories money. If not, I think Paypal dispute could work.

Again sorry for the trouble.

Lin

[ReaperMan]

Hiya,
Trebor directed me to this form...the people here at Freaktab are very helpful!!
.
I ordered the Alfawise H96 Pro+ during your Flash sale with Free 5- 7 day Expedite to my country...and several days after the sale was over I get an E-mail..saying out of stock...shipping on the 15/Nov.
Can you tell me the status of my order: No.:W1611081306301661
I ordered Nov. 9. This leaves very little time before our Christmas Holiday!
Thanks.