Questions about the Offers, status, package to GearBest! and Support

[gearbest]

Dear All Freaktab Members,

This is Lin. I have to say I can't continue my job on Freaktab.

I have been running the Gearbest section on Freaktab for almost one year. Even though it was a hard beginning for me to do it, I could still feel the warmth from people on freaktab. As a salesman, sometimes I wasn't able to help with some technical issues, which indeed is my fault, but some nice members helped me out, which I appreciate a lot! Besides, you guys often gave me good suggestions and feedback, which did me a great favor.

Gearbest, based in China, sells many Chinese gadgets to all the people around the world. The long-time shipping is one thing that makes the shopping not very enjoyable. Therefore, customers often complain and freaktab might be a good place for them. When answering such questions or problems, I could feel the anger and dissatisfaction from them. I know they won't turn to me if the customer service could respond fast. However, I hope you could believe that we have been working hard to improve our service! I wish one day you could say "a great job"!

In order to accomplish such a goal, we decided that Anny will take over my job and serve all the members here. She is a nice and smart girl. I think she can absolutely help a lot, with her knowledge and humility!
Besides, we arrange another staff from our customer service team to show up on Freaktab. If you have related problems, you could tag CSGearbest . Of course, you could also tag Anny as well.

I will miss all the old days here.

Kind Regards,
Lin

[JDfense]

Hello Baskje aka JBrain,

two accounts are not allowed
You like to show now your real style.
Okay, we will see, how this goes.

JD

[basjke]

Hello JBrain,

finally you reached the bottomline. You were working so hard and you assume so much things about others.
This is my last response.
Gearbest is an advertiser on FreakTab.com and not a sponsor. Btw we have no sponsors for FreakTab.com, accept for some Giveaway events.
Your rude behavior comes always, when you get not the answer you like to hear.
So goodbye JBrain, you will be banned.

JD

Now here is my response, as you know usernames are free and plenty on FREAKtab.

You seem to be a sore loser who can't stand the truth. Gearworst service is mediocre at best, and you all just kiss Lin's arse because there is something in it for you.

I didn't get an answer at all, just a pure excuse from a representative that talks out of her rectum.

She didn't even know what Australia Line represented. And then saying it need personal id log in now, so why doesn't it need that in other countries?

Now ban this username also, and try to find the other 5 as well. Good luck with that Freaks.

[JDfense]

To know if the shipping method is available for other countries is so easy to check, because you can change the destination country at the top of the page, and it will show the available shipping methods.

That you don't hear much from other customers in Thailand on your English language site may be because the majority of Thais don't speak English, and even those that do speak it very limited, and yeah not everybody knows Freaktab. I am however sure that you will find plenty Thai complaints about Gearbest on the Pantip and other Thai forums, but you'll not be able to read them since they are in Thai.

Here is one for your reference, please let me know if you want an extensive list.

https://pantip.com/topic/34287683

Why I order from Gearbest I'm not gonna answer, because it's nobody's business, and I would probably get banned because you will take the side of your paying sponsor.

Now please take note that I already several times posted that I'm NOT disappointed that Gearbest changed my order from Kerry to Australia Line, but I would like to know why Thailand as ONLY country in the region has the priority shipping as a whole removed from the options.

The answers I received so far don't make any sense at all, for the reasons quoted in this and other posts.

You should also know that since priority shipping was removed, I haven't placed a single order any more, and it will probably stay that way unless priority shipping is enabled again.

To end my sermon, I recall to see at the top of this page the title " Questions about the offer, status, package to GearBest!

I would think my question fits in with that topic.

Hello JBrain,

finally you reached the bottomline. You were working so hard and you assume so much things about others.
This is my last response.
Gearbest is an advertiser on FreakTab.com and not a sponsor. Btw we have no sponsors for FreakTab.com, accept for some Giveaway events.
Your rude behavior comes always, when you get not the answer you like to hear.
So goodbye JBrain, you will be banned.

JD

[scooter2014]

Thanks for your information. But as you can see, people in Thailand cant choose the Australia line now...very sorry for it.

There is your Responce. You may not like it but its clear as day. Now drop it you dont get to turn any Thread into your personal "Bitch" thread and now your are being kinda rude to others so that was your Last post on the issue. Hope that is crystal clear for you. Its nothing to do about a Paid vendor they set thier rules for shipping they responded. So your option if you use going forward.


Best Regards

[Jbrain]

Glad to hear it. Good luck moving forward.

Did anyone force you to read my posts?

[norco53]

To end my sermon...

Glad to hear it. Good luck moving forward.

[Jbrain]

Oh JBrain, master of the sensible response.

I ask myself how do you know the shipping routes for the rest of the world so clear and sure. Why do you order from Gearbest, when you always so dissapointed and you are the only customer from Thailand I see hear. I would move on, when I have so much trouble with a vendor.

JD

To know if the shipping method is available for other countries is so easy to check, because you can change the destination country at the top of the page, and it will show the available shipping methods.

That you don't hear much from other customers in Thailand on your English language site may be because the majority of Thais don't speak English, and even those that do speak it very limited, and yeah not everybody knows Freaktab. I am however sure that you will find plenty Thai complaints about Gearbest on the Pantip and other Thai forums, but you'll not be able to read them since they are in Thai.

Here is one for your reference, please let me know if you want an extensive list.

https://pantip.com/topic/34287683

Why I order from Gearbest I'm not gonna answer, because it's nobody's business, and I would probably get banned because you will take the side of your paying sponsor.

Now please take note that I already several times posted that I'm NOT disappointed that Gearbest changed my order from Kerry to Australia Line, but I would like to know why Thailand as ONLY country in the region has the priority shipping as a whole removed from the options.

The answers I received so far don't make any sense at all, for the reasons quoted in this and other posts.

You should also know that since priority shipping was removed, I haven't placed a single order any more, and it will probably stay that way unless priority shipping is enabled again.

To end my sermon, I recall to see at the top of this page the title " Questions about the offer, status, package to GearBest!

I would think my question fits in with that topic.

[JDfense]

Oh JBrain, master of the sensible response.

I ask myself how do you know the shipping routes for the rest of the world so clear and sure. Why do you order from Gearbest, when you always so dissapointed and you are the only customer from Thailand I see hear. I would move on, when I have so much trouble with a vendor.

JD

[Jbrain]

Based upon the response being a quote to your previous post regarding the shipping vendor, i think that it is reasonable to say that it is in regard to this.

I agree but to me it isn't a mistake, in contrary I wouldn't complain if they make that mistake every time, and the point I tried to make is that Lin's response in post #618 doesn't make sense.

If Australia line was taken offline because it need ID, it would also have been taken offline in neighbouring countries.


What I actually would like to see is a sensible response to my post #623

Because Australia Line isn't available for more than 2 weeks as an option when placing an order, but Gearbest has since repeatedly shipped using Australia Line.

Now since a week there is no priority shipping option at all available any more, Kerry has now also been removed, but both companies can still be selected when shipping to any neighbouring country.

Both companies have large depots and offices all over Thailand, soi why does Thailand get singled out with no priority shipping available as only country in the region.

[bluesmanuk]

Not sure what you mean with the system went wrong.

If you mean that they ignored the message I left with the order regarding the declared value, then you're right they ignored it.

If you mean that they didn't ship it with Australia Line, then you're wrong, because there is a picture included which shows shipping label and tracking number. However tracking doesn't register yet on the DPEX website.

I don't complain because DPEX is my favourite shipping method.

But I still didn't get and answer why Thailand is singled out, and doesn't get any priority shipping option to select from, while every other country in the world has the option.

Based upon the response being a quote to your previous post regarding the shipping vendor, i think that it is reasonable to say that it is in regard to this.

[Jbrain]

I think the system went wrong. We will look into it. Thanks for telling us!

Not sure what you mean with the system went wrong.

If you mean that they ignored the message I left with the order regarding the declared value, then you're right they ignored it.

If you mean that they didn't ship it with Australia Line, then you're wrong, because there is a picture included which shows shipping label and tracking number. Package shows as ready for delivery on Monday, that is 3 days after shipment.

So I don't complain because DPEX is my favourite shipping method.

But I still didn't get and answer why Thailand is singled out, and doesn't get any priority shipping option to select from, while every other country in the world has the option.

[gearbest]

Lin, to add to the mystery of the unavailability of priority shipping, and especially the Australia Line, to Thailand please take a look at the following. W1703270541246231

At the time of order Australia Line was already removed from the options and only Kerry was available, which now is also removed altogether, so I was forced to select Kerry for my order.

Today I receive an email that my order is shipped out, and guess what, it's shipped by Australia Line.

Of course I don't complain, because it will now arrive in 3 days instead of 15 days as it would be with Kerry, but again the question, why isn't it available as an option to select if in fact Gearbest will ship it that way?

I think the system went wrong. We will look into it. Thanks for telling us!

[Jbrain]

Lin, to add to the mystery of the unavailability of priority shipping, and especially the Australia Line, to Thailand please take a look at the following. W1703270541246231

At the time of order Australia Line was already removed from the options and only Kerry was available, which now is also removed altogether, so I was forced to select Kerry for my order.

Today I receive an email that my order is shipped out, and guess what, it's shipped by Australia Line.

Of course I don't complain, because it will now arrive in 3 days instead of 15 days as it would be with Kerry, but again the question, why isn't it available as an option to select if in fact Gearbest will ship it that way?

[Jbrain]

I am sorry for the inconvenience

Lin, I appreciate your concern, but why is Thailand singled out?

DPEX and Kerry have branches and offices all over Thailand, so why are both available in every other country but Thailand?