Questions about the Offers, status, package to GearBest! and Support

[whocarez]

Hi gearbest,

Yes they replied, NO they don't made the refund until today:

Gearbest Customer Support　 At :08/18/2015 02:02:11 UTC

Dear Carlos,
We sincerely apologize for any inconvenience that may have been caused.
We are sorry about the delay due to our system upgrade these days, please rest assured, we'll refund $4.79 to your paypal account. Please wait for 2-3 business days more.
For any inconvenience, we would be glad to offer you a 5% discount coupon code for the compensation. This code is MAXY. Please kindly note that it's just used in the original price.
If you have any further inquiry, please let us know at your earliest convenience.
Best regards
Albert

GearBest Customer Service
http://www.gearbest.com/

[RISCy Dude]

Hello, Please cancel order # WW1509020027467944
I ordered wrong item.
Thank you.

Hello Gearbest, Thank you for the prompt refund.
Regards.

[sadiq_25]

Hi gearbest i have waited over a month for this product (despite paying extra to get it early),i received the wrong item i got the x6 remote controller. It should have been the x8 controller for the x380-c. Please could you resolve this issue immediately very upset with this.

Order No.:WP1508192310365458

[gearbest]

Hi gearbest i have waited over a month for this product (despite paying extra to get it early),i received the wrong item i got the x6 remote controller. It should have been the x8 controller for the x380-c. Please could you resolve this issue immediately very upset with this.

Order No.:WP1508192310365458

Hi dear,
Sorry to bring the inconvenience.
I wonder if you could send contact the custom center with the photo of your package and the screenshot of your order.
The custom center will help you with the next things.
Hope it will help you.

Best Regards,
Grace

[sadiq_25]

hi GearBest i had submitted a ticket on 10th September,four days will have passed with no response i had attached all the aspects which you mentioned above.
Order No.:WP1508192310365458

[gearbest]

hi GearBest i had submitted a ticket on 10th September,four days will have passed with no response i had attached all the aspects which you mentioned above.
Order No.:WP1508192310365458

Hi dear,
Sorry for the inconvenience.
I wonder if you could send me your ticket number ,so that I could ask the custom center to respond you.
Hope it will help you.

Best Regards,
Gearbest.com

[sadiq_25]

hi GearBest here is my ticket number T15091005446

[gearbest]

hi GearBest here is my ticket number T15091005446

Hi dear,
Sorry for the inconvenience.
Your Ticket has been answered .
Hope it will help you and sorry again for the inconvenience.

Best Regards,
Gearbest.com

[SK1374]

Hi!
I registered to this forum because you seem to answer here. My ticket T15090661551 is left unreplied for a week (!) now, which I think is extremly poor performance. Can you help me? I mailed to [email protected] and [email protected] as well as I called the hotline several times - noone ever answered.

The product I received is not working properly. The order number is WW1508190129277958.
There is heavy background hiss while using the tablet with earphones. The speakers are also hissing during all kinds of playback.

[gearbest]

Hi!
I registered to this forum because you seem to answer here. My ticket T15090661551 is left unreplied for a week (!) now, which I think is extremly poor performance. Can you help me? I mailed to [email protected] and [email protected] as well as I called the hotline several times - noone ever answered.

The product I received is not working properly. The order number is WW1508190129277958.
There is heavy background hiss while using the tablet with earphones. The speakers are also hissing during all kinds of playback.

Hi dear,
Sorry for the inconvenience .
It seems that they have answered you now.
Hope it will help you.

Best Regards,
Gearbest.com

[Nixie]

Please cancel my order WW1509140124051157. I have seen no evidence it has been shipped and will request that payment be withheld.



Update: I’m happy to report that the item I ordered arrived. Please pardon my impatience for the above post. I became apprehensive due to a previous bad experience with a different China supplier (not Gearbest). My experience so far with both Ugoos and Gearbest is excellent.

[gearbest]

Please cancel my order WW1509140124051157. I have seen no evidence it has been shipped and will request that payment be withheld.

Hi dear,
Sorry for the inconvenience.
In fact ,the package has been sent at 2015/9/15 and then I could not cancel it directly.
The package is on the way and if you still want to cancel it you could contact the custom center for help.
Hope it will help you.

Best Regards,
Gearbest.com

[GearFreak]

Very Frustrating Experience Shopping Gearbest

Dear Gearbest,


I have two orders that are in processing. I have been waiting for quite some time. Each time when I contacted your customer service, I was told to wait and wait. It has been truly a frustrating experience. Can you check the status for me?
1. W1509091515284872
2. W1508140535315822

Thank you

[GearFreak]

I have two outstanding orders with Gearbest. I have been repeatedly told to wait for one week, then another, then another. Each time, a different person come on to tell me a different thing. Very frustrating

[gearbest]

Very Frustrating Experience Shopping Gearbest

Dear Gearbest,


I have two orders that are in processing. I have been waiting for quite some time. Each time when I contacted your customer service, I was told to wait and wait. It has been truly a frustrating experience. Can you check the status for me?
1. W1509091515284872
2. W1508140535315822

Thank you

Hi dear,
Sorry for the inconvenience.
The first order W1509091515284872 has been sent and you could get the traffic information in 3days.
The next order W1508140535315822 I should tell you cause the product has just finished the pre-sale so the products could not match the demand ,now we are transfer the products from the supplier. But it seems you should wait for another week for it to send to you. Or you could cancel the order if you cannot wait for so long.
Sorry again for the inconvenience.
Hope it will help you.

Best Regards,
Grace