Questions about the Offers, status, package to GearBest! and Support

[DANMEXICOHONDA]

Hi, I have a problem with tracking a cell phone that I bought in gearbest, i pay shipping by dhl (sg) and says it is shipped out from 09/28/2017 ok ..
until then everything is fine but from that day until today when I want to track, the gearbest page I get this Sorry, your shipping information has not updated yet! Then I enter the dhl page and I get this (Not found): No results found for your DHL query. Please try again please help!

[blinkone]

Hi, I have a problem with tracking a cell phone that I bought in gearbest, i pay shipping by dhl (sg) and says it is shipped out from 09/28/2017 ok ..
until then everything is fine but from that day until today when I want to track, the gearbest page I get this Sorry, your shipping information has not updated yet! Then I enter the dhl page and I get this (Not found): No results found for your DHL query. Please try again please help!

Hi and welcome to Freaktab.


Maybe you missed this

Dear friends,
we will have a holiday for our National Day, from 2017-09-30 to 2017-10-04, back to work on 2017-10-05.

if have any question, pls feel free to contact on Skype: Anny_kitalisa or our online colleagueiFerne[email protected]j~

Other things, you can leave your message or PM me and when I come back, I will contact you immediately.
Thank you for your hearing.Wish you have a good mood!

Not only will gearbest be on holiday most of china will be too including DHL.

If your item has left china already you stand a good chance of getting it within the time frame,But if its still in china it could well be delayed.

[Mrgazzy]

Hello gearbest,you're doing a great work. My order has arrived my country but I'm yet to get it. My country postal service doesn't update,will I get more updates from postnl? The tracking is RS959970565NL. It arrived my country on the 3rd of October.

[Rigattoni]

You won´t get an answer until next week. China is on holiday...
But nevertheless you should be able to track your item at: http://www.17track.net/en/track?nums=RS959970565NL
Has been tried to be delivered today.... as far as I could see.

[Marcofuma]

Hi all!this is my first post!! gearbest i need a help with my order n.W1709110407487760. The track page say me " 2017-09-23 11:49:46 Parcel arrival at London，United Kingdom" . I don't have any news... please help me... Can i contact the customs for information?

[Rigattoni]

Hi all!this is my first post!! gearbest i need a help with my order n.W1709110407487760. The track page say me " 2017-09-23 11:49:46 Parcel arrival at London，United Kingdom" . I don't have any news... please help me... Can i contact the customs for information?

Did you use 17track for verifying the message?

[Marcofuma]

no... track24 or faryaa

[clsA]

Hi I'm kind of new at ordering from Gearbest and am curious it it normal for an order to take nearly a month to Process ?
I ordered from the first batch of the UMI S2 on Sept. 18 and the order is still listed as processing.

Is their any way to speed this up ? I paid for expedited shipping with DHL ... waiting over a month for a cell phone to ship seems ridicules to me

[trebor]

Moved post to the Support Thread,

With Holiday time in China it can be slow

Get a Ticket with Customer support, via Gearbest website, and also you can leave info here

[ememm]

Ticket: WT17101004917
Order Number: WW1709290000189847

M8S Pro L - ordered on 29th Sept - Not yet shipped.
Raising ticket didnt help.

Can something be done? Either ship or cancel the order.

[trebor]

Bad timing with their Huge Holiday I would think (not making an excuse) they are just getting back to normal nearly....
Try thru CS again, they have been advised.

[ClarkKent]

M's. Anny...
you offered help to buyers of m8s pro devices, that performance is poor and unstable.
Please, I am a New owner of the same.
I pm'd you. Could you get a look and assist ?

[gearbest]

Ticket: WT17101004917
Order Number: WW1709290000189847

M8S Pro L - ordered on 29th Sept - Not yet shipped.
Raising ticket didnt help.

Can something be done? Either ship or cancel the order.

hi，
Your order has been packed waiting to be issued。
I will let our CS to push again and send out asap.
wish you have a nice weekend~
Anny

[gearbest]

Hi, I have a problem with tracking a cell phone that I bought in gearbest, i pay shipping by dhl (sg) and says it is shipped out from 09/28/2017 ok ..
until then everything is fine but from that day until today when I want to track, the gearbest page I get this Sorry, your shipping information has not updated yet! Then I enter the dhl page and I get this (Not found): No results found for your DHL query. Please try again please help!

hi, could you tell me your order number?

[gearbest]

Hello gearbest,you're doing a great work. My order has arrived my country but I'm yet to get it. My country postal service doesn't update,will I get more updates from postnl? The tracking is RS959970565NL. It arrived my country on the 3rd of October.

hi,
Sorry, I can't see the shipping info to, I willfeedback to our CS and push them to help you check this package asap, hope that you can get it soon.
wish you have a nice weekend~
Anny

[gearbest]

Hello gearbest,you're doing a great work. My order has arrived my country but I'm yet to get it. My country postal service doesn't update,will I get more updates from postnl? The tracking is RS959970565NL. It arrived my country on the 3rd of October.

hi,
pls look here: http://www.sky56.cn/english/track/index

pls contact the local post office to have a check?

RS959970565NL Shipment Details
2017-09-15 16:33:00 The Item is Received from Customer
2017-09-15 21:21:00 The Item is Arrived at facility
2017-09-16 09:20:00 The Item is Departed from facility

Infomation

Update Time	Area	Status
2017-09-15 01:50:00		The item is pre-advised
2017-09-25 18:35:00		The item is processed at the Postnl sorting center
2017-09-25 18:35:00		The item is at the PostNL sorting center