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  • Miron
    replied
    Ok, that's good to know, thanks. My order number can be found in my first post but i'll post it here again in case the Gearbest representative misses it:
    Order No: 18072600982011349670 Issue: Non-delivery

    Leave a comment:


  • trebor
    commented on 's reply
    When they're not on Holidays they do respond...
    They should be back Next week

  • scooter2014
    replied
    Yes but add few details like order number and issue so they can see issue.

    Leave a comment:


  • Miron
    replied
    Disappointingly, the latest response from Gearbest is to offer me a measly partial refund - I should have expected that given their history. Obviously this is not something I can except. Do Gearbest still respond to this thread?

    Leave a comment:


  • Miron
    replied

    It's been over 2 months since dispatch and my parcel has still not arrived. Gearbest have confirmed that they do not know it's location but their only response is to wait longer. Under the circumstances I think I've waited long enough and, since we've long passed the delivery deadline, I expect a definite solution.

    I have asked for the parcel to be reshipped but that has fallen on deaf ears so I hope that posting here will prompt Gearbest into positive action.

    My experience with Gearbest has been very good; any issue with an order has been resolved quickly. I hope that continues.

    This is intended as a birthday present so it's somewhat important I receive the item.

    Order No: 18072600982011349670

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post

    That item's issue has been resolved.
    I thank GB staff for the the help

    Please stay in touch with me on
    WB1711020034233693 order
    Which has a working ticket.
    I have been asked to update firmware,
    But may not be clearly communicating that the GT1 Ultimate Will Not Boot up, as it Will Not recognize power input.
    IT IS DEAD.
    Thanks for the extra efforts here. -CK

    We are truly grateful for your order at Gearbest.com. Please rest assured that we are always ready to help you.
    Once again, we sincerely apologize for any inconvenience that may have been caused.
    [email protected]
    Gearbest.com

    Leave a comment:


  • ClarkKent
    replied
    Originally posted by CSGearbest View Post

    Hi,
    We will solve your issue in ticket AT1808****3972.

    Thank you.
    [email protected]
    Gearbest.com
    That item's issue has been resolved.
    I thank GB staff for the the help

    Please stay in touch with me on
    WB1711020034233693 order
    Which has a working ticket.
    I have been asked to update firmware,
    But may not be clearly communicating that the GT1 Ultimate Will Not Boot up, as it Will Not recognize power input.
    IT IS DEAD.
    Thanks for the extra efforts here. -CK

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post

    Order No: WB1711020034233693


    I have this day supplied customer service with multiple documents as requested. I hope.
    Would you be able to make time for some oversight and fair solution?
    Please advise me on how to satisfy any request for video confirmation
    How to demonstrate the device (GT1 Ultimate) which No Longer boots up, or acknowledges power being received.
    Thanks for the great service. - tj
    Hi,
    We will solve your issue in ticket AT1808****3972.

    Thank you.
    [email protected]
    Gearbest.com

    Leave a comment:


  • ClarkKent
    replied
    Originally posted by CSGearbest View Post

    We sincerely apologize for this issue.
    We have sent an email to you regarding this issue,could you please check it?
    We are look forward to hearing from you.
    Please let me know if you need further assistance.

    [email protected]
    Gearbest.com
    Order No: WB1711020034233693


    I have this day supplied customer service with multiple documents as requested. I hope.
    Would you be able to make time for some oversight and fair solution?
    Please advise me on how to satisfy any request for video confirmation
    How to demonstrate the device (GT1 Ultimate) which No Longer boots up, or acknowledges power being received.
    Thanks for the great service. - tj

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post

    I believe that.
    You work hard, and Are getting better!. ;- )
    We have sent the solutions via ticket, please check it and reply there. Thank you for your waiting.

    Leave a comment:


  • ClarkKent
    replied
    Originally posted by CSGearbest View Post

    Hi,
    We are extremely sorry for this inconvenience.

    To ensure you will receive your goods as soon as possible, we recommend you choose a product that ships out on today's date.
    We will learn from this and strive even harder to improve the shopping experience for all of our shoppers.
    Thank you.
    [email protected]
    Gearbest.com
    I believe that.
    You work hard, and Are getting better!. ;- )

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post
    "YOUR REFERENCE ONLY" ??
    Hmm? ... EXACTLY.
    WE would like to think we reference Real-Time.
    If not, what's the point
    Hi,
    We are extremely sorry for this inconvenience.

    To ensure you will receive your goods as soon as possible, we recommend you choose a product that ships out on today's date.
    We will learn from this and strive even harder to improve the shopping experience for all of our shoppers.
    Thank you.
    [email protected]
    Gearbest.com

    Leave a comment:


  • ClarkKent
    replied
    "YOUR REFERENCE ONLY" ??
    Hmm? ... EXACTLY.
    WE would like to think we reference Real-Time.
    If not, what's the point

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by Gante View Post

    No: 18081100964205175557

    And Still Nothing.
    Hi,
    We apologize that your order is taking a long time to process.

    Stock and availability shown on our site is for your reference only.

    While we strive to provide the most accurate and timely information, availability may change between the time you add an item to your cart and the time we receive your order.
    We have sent an email to you ,you can log on your account to check it.
    Please let me know if you need any extra help .
    Thank you
    [email protected]m
    Gearbest.com

    Leave a comment:


  • Gante
    replied
    Originally posted by CSGearbest View Post

    Hi, Gante, thank you for contacting Gearbest.com.
    We sincerely apologize for this issue.
    May I know your order number? You can find it in :My account>>My orders https://login.gearbest.com/m-users-a-sign.htm?type=1.
    We will do our best to help.
    Please let me know if you need further assistance.
    [email protected]
    Gearbest.com
    No: 18081100964205175557

    And Still Nothing.

    Leave a comment:

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