Questions about the Offers, status, package to GearBest! and Support

[pred112]

Hello,

I ordered a smartwatch on 7 oktober on Gearbest.com , ( told me shipping in 3 to 5 days ) Its shipped on 16 oktober.
Now 22-10 i wanna trace my order but every site i try i get an service error or no details nothing and on the site says undefined??
My order WP1510071333216302
Also u arent answering my questions in my account anymore?
So whats the deal exactly...?

So still no reaction, wenn i track my order i see an error and country of origin Netherlands??
So wrong tracking number. pls just give me the right number!

This certainly will be my first and last order on Gearbest.

[piggy99]

It is a not registered parcel. Not traceable. You need to contract Gearbest customer service and they will sort things out with you. It is best to pay the $1.99 and get a traceble package.

[gearbest]

So still no reaction, wenn i track my order i see an error and country of origin Netherlands??
So wrong tracking number. pls just give me the right number!

This certainly will be my first and last order on Gearbest.

Hi dear,
Sorry to bring you the inconvenience.
The traffic number is RC452090926NL By Netherlands Post Registered
There will be no information about the package cause it is the surface mail. But they will update the information when your package arrives.
Hope it will help you.

Best Regards,
Grace

[gearbest]

It is a not registered parcel. Not traceable. You need to contract Gearbest customer service and they will sort things out with you. It is best to pay the $1.99 and get a traceble package.

Hi dear,
Thank you for your help .

Best Regards,
Grace

[pred112]

Hi dear,
Sorry to bring you the inconvenience.
The traffic number is RC452090926NL By Netherlands Post Registered
There will be no information about the package cause it is the surface mail. But they will update the information when your package arrives.
Hope it will help you.

Best Regards,
Grace

First of all, tnx for your reaction.

And today (or yesterday for u) i get finally a message:
- The item is pre-advised
- The item is ready for shipment

So this means that the item is going to get shipped? (from china) or is it in the netherlands?
Because u shipped my item on 16 -10 -2015. (11 days ago)

So can u tell me that the item is in the netherlands?
Tnx

[Ozman]

Hi dear,
Sorry for the inconvenience.
Because the product is really popular so it is in transfer now.
Please wait for three more days for shipping.
Sorry again and hope it will help you.

Best Regards.
Gearbest.com

Well, my MXII-G arrived today, 1 day short of a month from the date of order. That said, I am very happy with the unit and the price.

[gearbest]

First of all, tnx for your reaction.

And today (or yesterday for u) i get finally a message:
- The item is pre-advised
- The item is ready for shipment

So this means that the item is going to get shipped? (from china) or is it in the netherlands?
Because u shipped my item on 16 -10 -2015. (11 days ago)

So can u tell me that the item is in the netherlands?
Tnx

Hi dear,
I tried to find the information and it is said "Delivery estimate: 10-25 . Exact time depends on courier."
So I'm not very sure where it has been now , it seems the package has been to the netherlands .
Maybe we need new updates.
Hope it will help you.

Best Regards,
Grace

[gearbest]

Well, my MXII-G arrived today, 1 day short of a month from the date of order. That said, I am very happy with the unit and the price.

Hi dear,
Glad to hear it .
Hope you like it.

Best Regards,
Grace

[pred112]

-_-

[RISCy Dude]

Hello Gearbest, I noticed an error in your description for the Ugoos UT3+. In the description, it is described as a Rikomagic device.
Best wishes.

[majistir]

Gearbest, thank you so much if you had anything to do with my order. Got it today.

I ordered on the 16th with no response to my questions about lack of shipping #. Came here and Gearbest(whoever this is) helped get a response on my order and 2 days after I got a tracking number. I paid i think $2 extra for tracking to the USA but within 5 days after that I got my order. By far the fastest shipping I have ever had dealing with other sites sending from China. So thanks allot whoever you are.

You have alot of angry customers it seems and after reading all this I too was discouraged from ordering again. Still am a little since I had to actively hunt down someone to get an answer to my questions. If you want a better reputation for this company I would suggest you work on your customer service department. Most of this can be avoided with actual info and none of this please keep waiting another 1-5 days crap. Keep the consumer informed as much as possible and most people would be happy to wait for their shipment knowing they are getting a steal.

Thanks again and good luck to everybody!

[gearbest]

Hello Gearbest, I noticed an error in your description for the Ugoos UT3+. In the description, it is described as a Rikomagic device.
Best wishes.

Hi dear,
Thank you for finding out the mistake. We have modified it.
Thank you.

Best Regards,
Grace

[gearbest]

Gearbest, thank you so much if you had anything to do with my order. Got it today.

I ordered on the 16th with no response to my questions about lack of shipping #. Came here and Gearbest(whoever this is) helped get a response on my order and 2 days after I got a tracking number. I paid i think $2 extra for tracking to the USA but within 5 days after that I got my order. By far the fastest shipping I have ever had dealing with other sites sending from China. So thanks allot whoever you are.

You have alot of angry customers it seems and after reading all this I too was discouraged from ordering again. Still am a little since I had to actively hunt down someone to get an answer to my questions. If you want a better reputation for this company I would suggest you work on your customer service department. Most of this can be avoided with actual info and none of this please keep waiting another 1-5 days crap. Keep the consumer informed as much as possible and most people would be happy to wait for their shipment knowing they are getting a steal.

Thanks again and good luck to everybody!

Hi dear,
Thank you for your like .
We do have some problems now , but we are trying our best to avoid such problems .
Hope you could trust us.

Best Regards,
Grace

[m1pnk]

Gearbest.... stop telling lies about you got it in stock.... if it is.... put it in the post same day not 10 days later.

[gffmac]

delete please