Questions about the Offers, status, package to GearBest! and Support

[devang]

Hi Gearbest,

Just want to pointout poor services I am receiving for my order no. W1710271824121819.

I had it ordered on 27th Ocgtober and the item is still processing. I created the ticket today (ticket no: WT17110107484) reply is very disappointing. They said item will be dispatched on 30th November, after a month.

If I go to the product page I can still order it. So you are taking order for the product not in stock? Once you have received the money buyer will be waiting for such a long time. Such a poor practice.

Can you do anything to speed-up my order? I obviously don't want to cancel and refund.

[CSGearbest]

Hi Gearbest,

Just want to pointout poor services I am receiving for my order no. W1710271824121819.

I had it ordered on 27th Ocgtober and the item is still processing. I created the ticket today (ticket no: WT17110107484) reply is very disappointing. They said item will be dispatched on 30th November, after a month.

If I go to the product page I can still order it. So you are taking order for the product not in stock? Once you have received the money buyer will be waiting for such a long time. Such a poor practice.

Can you do anything to speed-up my order? I obviously don't want to cancel and refund.

Hi,we are sorry for the inconvenience.
Please check this link https://www.gearbest.com/cell-phones...631.html?wid=4.
The dispatch time is between Nov 4 - Nov 16.
Could you please wait more 5-10 business days.
A shipping confirmation email will be sent to you as soon as your order is dispatched.
Thank you

[CSGearbest]

hi，
I am Anny, I let CS to deal with it now.

Hi,
Thank you for your message. I have reviewed your case and emphasize with your situation.
After checking the system it seems you have ordered the EU plug.
Please check here:https://www.gearbest.com/tv-box/pp_715051.html
Thank you

[CSGearbest]

Hi CSGEarbest. Can you explain me what's going on with my order W1710160655387606???? I bought that box 16.10.2017, but as I can see, it is not sent overseas. WTF?!?!?!? Before shipping was cost 0.31$, and it was realy quick. Now shipping cost more, but it 10 times slower. Who is crazy here?!?!??! Also, I made one ticket and I asked GB for additional discount, because I spent moren then 4000$, and you ignoring me. That's not fair, and it just showing how much your respect your loyal customers.

Hi,
We have offered you 2 solutions on ticket,please kindly check it.
We are look forward to hearing from you.
Have a nice day!

[scooter2014]

Yes Amy see attached link you sent. Usa plug. Your eu have Color as plug type and USA ordered. Ill resend cs pay pal.

[CSGearbest]

Yes Amy see attached link you sent. Usa plug. Your eu have Color as plug type and USA ordered. Ill resend cs pay pal.

Hi,
Thank you for your reply.
We will solve your issue on ticket.
Please kindly check your email.
We sincerely appreciate your understanding.
Thanks for your support.

[ClarkKent]

Chin up, and keep smiling Anny....
bless you as The Peacemaker.
PS- nice choice of words.... "Empathize"

em·pa·thize
ˈempəˌTHīz/
verb

1. understand and share the feelings of another.
   "counselors need to be able to empathize with people"

[scooter2014]

No one pefect... She always try hard. Now go vacume something.

[ClarkKent]

You're right! And I was taking the time to say so....
So I'll let that go. By the way her name is Anny

Yes Amy see attached link you sent

[scooter2014]

ok clarkkent. Missed kent I see better in day time. So vacume wasnt for you lol...

[ClarkKent]

Anny
. Could I get your assistance.... CS Ticket sent also.
Regarding combining 3 processing invoices into primary device packaging, via DHL

ticket ID: WT17110204095

keyboard....WB1711021337379468. **
usb hub.....WP1711012308282719
add to primary dhl shipment:

#WB1711020034233693
Many thanks for your extra efforts. CK

** Wanted. the alfawise 21t keyboard @ $10.99 flash/ promo, but 30% off pricing would Not load.
Can you fix this too?

http://user.gearbest.com/m-users-a-o...d-22019204.htm

[CSGearbest]

No one pefect... She always try hard. Now go vacume something.

Hi,
We can resend a proper USA adapter to you.
Is the address same as your order?
Or you can reply our ticket AT17110202946 with your correct address.
Once we confirm the address,we will send to you as soon as possible.
Thank you

[CSGearbest]

Anny
. Could I get your assistance.... CS Ticket sent also.
Regarding combining 3 processing invoices into primary device packaging, via DHL

ticket ID: WT17110204095

keyboard....WB1711021337379468. **
usb hub.....WP1711012308282719
add to primary dhl shipment:

#WB1711020034233693
Many thanks for your extra efforts. CK

** Wanted. the alfawise 21t keyboard @ $10.99 flash/ promo, but 30% off pricing would Not load.
Can you fix this too?

http://user.gearbest.com/m-users-a-o...d-22019204.htm

Hi,
We have replied your ticket,please kindly check it.
As for the item https://www.gearbest.com/air-mouse/pp_756041.html
It is $10.99 with 30% off.
Thanks for your patience and understanding.

[ClarkKent]

Hi,
We have replied your ticket,please kindly check it.
As for the item https://www.gearbest.com/air-mouse/pp_756041.html,it is $10.99 with 30% off.
Thanks for your patience and understanding.

I get a 404 on your link. ??
so far, I'm told no combo ship....but an invoice will be sent. I don't understand what is being proposed. Clarity for me please?
alfawise 21T KB STILL show 10.99 on the way to cart. Once inside, it becomes list price. Uhg!

[RISCy Dude]

The link includes some extra characters after html.
Same link with those erroneous characters removed...

https://www.gearbest.com/air-mouse/pp_756041.html

[ClarkKent]

Sure enough, Rd... Didn't see that thank you

[CSGearbest]

I get a 404 on your link. ??
so far, I'm told no combo ship....but an invoice will be sent. I don't understand what is being proposed. Clarity for me please?
alfawise 21T KB STILL show 10.99 on the way to cart. Once inside, it becomes list price. Uhg!

We are sorry that we can't ship 3 orders in one package.
As for the price,we have checked again,it is 10.99USD.
If the price is incorrect,please send a screen shot of this error on your ticket.
So that we can solve it.
Thank you for your cooperation.