Questions about the Offers, status, package to GearBest! and Support

[ClarkKent]

We are sorry that we can't ship 3 orders in one package.
As for the price,we have checked again,it is 10.99USD.
If the price is incorrect,please send a screen shot of this error on your ticket.
So that we can solve it.
Thank you for your cooperation.

Order WP1711020516421692 is a consolidated order, shipped via DHL.
It was a real struggle if not impossible to get all three items priced properly at checkout.
This is finally done, it is not paid for yet, I will not commit any more funds at this point.

My request would be to honor the items and pricing in the above invoice, quickly cancel the other three invoices, refund if necessary, then apply the necessary funds to this order..
if we do it the slow 48-hour refund process, I will almost certainly face the same pricing issues again, or lose the promotions all together.

Anny, the effort put forth to obtain a clean and expedited order of these three pieces is Beyond frustrating.

https://drive.google.com/file/d/0B4ygsaoF4NmzS0JTdVZwX2ExSzA/view?usp=drivesdk

[devang]

Hi,we are sorry for the inconvenience.
Please check this link https://www.gearbest.com/cell-phones...631.html?wid=4.
The dispatch time is between Nov 4 - Nov 16.
Could you please wait more 5-10 business days.
A shipping confirmation email will be sent to you as soon as your order is dispatched.
Thank you

Yes I can wait as long as it is 5-10 days only. Reply in the ticket shows estimated dispatch on 30th November. So which one should I believe?

[clarkss12]

Sir/madam, I just received my Mecool M8S Pro L, which from your website supports, Netflix in HD, but it doesn't. Netflix keeps getting an error, using your pre-loaded DRM info app, it shows Widevine Lever 1, which is great, but HDCP is unsupported. They must have forgotten to include the HDCP keys at the factory. I already have a Mecool M8S Pro without the Widevine Level 1 or HDCP, I NEED/WANT this box to play Netfix in HD as per your website.

I just received it a few hours ago, and found out that it will not run Netflix at all.........
From the USPS website on delivery time "

November 2, 2017, 1:28 pm

Delivered, In/At Mailbox"

Request you send me a replacement and verify that it will INDEED pay Netflix in HD.

Order number: WW1710132142128019



Thanks.

[kolinsb]

Hi,
We have offered you 2 solutions on ticket,please kindly check it.
We are look forward to hearing from you.
Have a nice day!

Thanks for reply CSGearbest. Ticket number for additional disacount is WT17100505320, but I can't see any reply. I didn't created ticket because sending of order W1710160655387606 is late.

[gearbest]

hi, all
so sorry, our CS rest today and tomorrow, will back to work on 11.05.
she will help you all to deal with those issues asap.

I leave the message to her now.

And I will check your all issues on Monday again.

Don't worry, I will push the CS to help you all asap.

Thank you and so much and see you later.

Best regards,
Anny

[ClarkKent]

They deserve a rest. Thanks for your attention!
my challenges are resolved to my satisfaction.....

[CSGearbest]

Hi,
We can resend a proper USA adapter to you.
Is the address same as your order?
Or you can reply our ticket AT17110202946 with your correct address.
Once we confirm the address,we will send to you as soon as possible.
Thank you

Sorry,we can't arrange the reshipment since we didn't get your reply.
Could you please check it and reply us?
You can send a private message to us or reply in ticket with your address.
Thank you

[scooter2014]

Yes send to same address.

[CSGearbest]

Yes I can wait as long as it is 5-10 days only. Reply in the ticket shows estimated dispatch on 30th November. So which one should I believe?

Hi,
Could you please wait on date Nov 16?
We will check again the status for you.
Thank you

[CSGearbest]

Thanks for reply CSGearbest. Ticket number for additional disacount is WT17100505320, but I can't see any reply. I didn't created ticket because sending of order W1710160655387606 is late.

Hi,
Please note that the ticket number is AT17110127620 for order W1710160655387606.
You can log on your account to check it.

I have reviewed your case in ticket WT17100505320.
We sincerely empathize with your situation and we feel sorry about this.
We have sent an email to you regarding this issue.
We apologize again for any inconvenience caused.
Thank you

[CSGearbest]

Sir/madam, I just received my Mecool M8S Pro L, which from your website supports, Netflix in HD, but it doesn't. Netflix keeps getting an error, using your pre-loaded DRM info app, it shows Widevine Lever 1, which is great, but HDCP is unsupported. They must have forgotten to include the HDCP keys at the factory. I already have a Mecool M8S Pro without the Widevine Level 1 or HDCP, I NEED/WANT this box to play Netfix in HD as per your website.

I just received it a few hours ago, and found out that it will not run Netflix at all.........
From the USPS website on delivery time "

November 2, 2017, 1:28 pm

Delivered, In/At Mailbox"

Request you send me a replacement and verify that it will INDEED pay Netflix in HD.

Order number: WW1710132142128019



Thanks.

Hi,
We have replied your ticket.
Please provide all details we needed in ticket.
We will do our best to help you.
We look forward to hearing from you.

[clarkss12]

Hi,
We have replied your ticket.
Please provide all details we needed in ticket.
We will do our best to help you.
We look forward to hearing from you.

I just replied to your request.

[CSGearbest]

I just replied to your request.

Yes,we have received your details.
Could you please send a video of the error and MAC to us?
So that we can check your issue properly.
Thank you for your patience and collaboration.

[RASTAVIPER]

My order's number is�l WB1710291733080604 and till now there are no records at the tracking status.
Did you ship it or not yet?


Sent from my ONEPLUS A3003 using Tapatalk

[CSGearbest]

My order's number is�l WB1710291733080604 and till now there are no records at the tracking status.
Did you ship it or not yet?


Sent from my ONEPLUS A3003 using Tapatalk

Hello,
We did ship your order out,you can track here http://track.bpostchina.com/.
Please check your email for shipping information.
Thank you

[clarkss12]

Yes,we have received your details.
Could you please send a video of the error and MAC to us?
So that we can check your issue properly.
Thank you for your patience and collaboration.

Hello, Here is a link to my video showing the HDCP is unsupported out of the box. IF I had caused the problem, I would assume responsibility for it and not request a new box that works. I already have the Mecool M8S Pro Plus with Netflix in HD, and a Mecool M8S Pro. Just wanted this box for a spare bedroom that granddaughter uses when she comes over.

https://www.youtube.com/watch?v=1GrGF0vLUdg&t=1s

I will PM you the MAC address, also I will quote this message on your support center ticket.

Thank you.