Questions about the Offers, status, package to GearBest! and Support

[CSGearbest]

Thank you.
I'm sure that is correct. And yes, the USB / SD files are what I need.

Problem is... I got access to their location, and see them, but cannot get them to download.
Downloaded the sites app, but can't figure out how to register, and don't really want to.

Can I get access elsewhere? Like a direct link on page one of this forum? They're not available at beelink either. - Thanks CK

We are extremely sorry for this inconvenience.
USB burning tool :

https://beelink-my.sharepoint.co ... uaAYAcoK-dm4kmsvCs4 (2.0.9)


USB zip :

https://beelink-my.sharepoint.com/personal/firmwareservice_beelink_onmicrosoft_com/_layouts/15/guestaccess.aspx?docid=150debddfd0404210b312811845a61b26&authkey=Acep8TKiYpaCOhK_GnFdvv4&e=b548f75eb03045238f8c4fb17ebcf0a1

Updating tutorial:

https://www.youtube.com/watch?v=m8chkgcfcwQ (USB)



Here is new one,is that can work?

[ClarkKent]

gearbest.
"We are extremely sorry for this inconvenience.
USB burning tool "

Much better! thank you...much.
About the same? USB/ SD versions?
i won't be pc flashing.
NO Separate boot or recovery file is needed?
OR Available by choice?
gt1Ultimate stuck@ bootscreen and will not reset,
or go to recovery. this should fix, Yes?

[CSGearbest]

Hi,

@ClarkKent
Could you please PM your order number?
Please send us clear pictures or a video of the defects in good lighting.
Or you can send it to [email protected].
Once we review your case with our supplier,so that we can offer you the right solution for your case.
We will do our best to help you.
We look forward to hearing from you.

[ClarkKent]

Post#805 order ends with #33693 gt1 ultimate 3/32 firmware date was 20171024. (I'm pretty sure)
its froze @ bootloop logo, with no boot to recovery via reset. What Else to explain?
Will not take Any files via SD or USB ota port.
tjdx10 @gml .cm. For GB verification.
Asap please. Thanksgiving!

[CSGearbest]

Post#805 order ends with #33693 gt1 ultimate 3/32 firmware date was 20171024. (I'm pretty sure)
its froze @ bootloop logo, with no boot to recovery via reset. What Else to explain?
Will not take Any files via SD or USB ota port.
tjdx10 @gml .cm. For GB verification.
Asap please. Thanksgiving!

Sorry to hear this.
We have sent an email via ticket.
Please kindly check it and send us clear pictures or a video of the defects in good lighting.
Thank you for your cooperation.

[Doktor-X]

I have send email to support and i have recived reply with

To review the latest updates and progress for ticket Exxxxxxxxxxx along with previous support ticket(s), please go https://support.gearbest.com .

How can i check that ticket id ticket was created over email and not using web site

[mitchell4you]

So,
longtime ago, i bought this great headphone by FIIL (at gearbest)(FIIL wired version)

But now, Im looking for parts... aka headphone cussing (preferred black)
my request, could gearbest please sell FIIL headphone parts

Cheers, and keep-up the goodwork

[CSGearbest]

I have send email to support and i have recived reply with

To review the latest updates and progress for ticket Exxxxxxxxxxx along with previous support ticket(s), please go https://support.gearbest.com .

How can i check that ticket id ticket was created over email and not using web site

Hi,
You can log on your GB account and find the exact ticket in "My tickets".
Or you can check your register email address.
We have replied your private message.
Thank you for patience and understanding.

Best Regards

[CSGearbest]

So,
longtime ago, i bought this great headphone by FIIL (at gearbest)(FIIL wired version)

But now, Im looking for parts... aka headphone cussing (preferred black)
my request, could gearbest please sell FIIL headphone parts

Cheers, and keep-up the goodwork

Hi,
May I know your order number and problem with the headphone in details?
We will check it for you
Thank you

[Dandroid534]

Netflix on my Kiii pro is not working correctly anymore after I pressed update and accepted the OTA.

Android TV version of netflix no longer works, it says it is incompatible.
Please can you let me know how to make it work, or find out when they will fix it. Thanks

[CSGearbest]

Netflix on my Kiii pro is not working correctly anymore after I pressed update and accepted the OTA.

Android TV version of netflix no longer works, it says it is incompatible.
Please can you let me know how to make it work, or find out when they will fix it. Thanks

We sincerely apologize for this issue.
Please tell us your order number.
Many thanks.

[StevenP94]

I opened a ticket and still waiting.. a month is passed...

[CSGearbest]

I opened a ticket and still waiting.. a month is passed...

We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.

[ClarkKent]

Anny....Need your help please.
purchased an ipazz bt mini keyboard.
sb# WB1711021337379468. if # is incorrect, the model is.
KB was defective and nicely refunded by c.s.
I've ordered. 4 weeks ago an alfawise r810 to replace it.
CS tells me 3-4 more weeks wait time.
_____________________
** INSTEAD. I am asking IF you can get information to factory reset the ipazz, some key combination to try and reset/ rehab kb? Maybe it will revive it.
----------------------------
All features work, EXCEPT letter keys reproduce WRONG Characters on screen, So it is worthless for typing.
I know you're busy, Many thanks if you could inquire about a fix. Thanks either way Actually. °CK

[CSGearbest]

Anny....Need your help please.
purchased an ipazz bt mini keyboard.
sb# WB1711021337379468. if # is incorrect, the model is.
KB was defective and nicely refunded by c.s.
I've ordered. 4 weeks ago an alfawise r810 to replace it.
CS tells me 3-4 more weeks wait time.
_____________________
** INSTEAD. I am asking IF you can get information to factory reset the ipazz, some key combination to try and reset/ rehab kb? Maybe it will revive it.
----------------------------
All features work, EXCEPT letter keys reproduce WRONG Characters on screen, So it is worthless for typing.
I know you're busy, Many thanks if you could inquire about a fix. Thanks either way Actually. °CK

Hi,
We have offered you the solution via ticket.
Please try it and tell us the results.
Thank you