Questions about the Offers, status, package to GearBest! and Support

[CSGearbest]

Hello I have an order pending. It claimed to be shipped on the 18.11.17 can you please tell me status of order :WA1711161854101300 I can’t get tracking info. Has the item been shipped?

Thank you,
Tom

Hi,
We have sent an email to you ,you can log on your account to check it.
The ticket number is E17121405584.
Please let me know if you need any extra help .
Thank you

[CSGearbest]

1 November '17
Order # wp1711012308282719
Shipping : NLPONRA

Hey Anny...

Local post says "no such pkg"
Carrier says given to customs.
ME?.. 60 plus days awaiting this item.
...Can we now expidite a proper solution?

Hi dear,
Thank you for your understanding.
We have offered the solution via ticket.
Please kindly check it and reply us.
Gearbest wishes you a happy 2018.

[CSGearbest]

this is all my on board data to evaluate.
I would appreciate the ability to stream HD YouTube content.
I submitted a promotional page ( used by GB also) claiming that ability.
The difficulty of the request is concerning to many. Please clarify as to why this is so?

We are extremely sorry for this inconvenience.
The issue is for item 210480801 MECOOL M8S PRO Android 7.1 TV Box in order W1709160318038592,right?

Please note that the picture is not clearly,could you please send another one?
We apologize again for any inconvenience caused.

Thank you

[ClarkKent]

[QUOTE=CSGearbest;n698566]

We are extremely sorry for this inconvenience.
The issue is for item 210480801 MECOOL M8S PRO Android 7.1 TV Box in order W1709160318038592,right
Yes. Correct

1. DATA INFO
2. MAC Address
3. DRM INFO.
->> Please note L1, yet No license permissions?

Seems their flagship box is inferior vs. Pro L? However cost is nearly identically priced most days.
... Real shame too.
We apologize again for any inconvenience caused. Consider Clearly disclosing in specifications: Every boxes ability to stream Google, Netflix, etc in HD..
Truly a Must "Have feature" for modern streaming. Yes?

[CSGearbest]

[QUOTE=ClarkKent;n698576]

We are extremely sorry for this inconvenience.
The issue is for item 210480801 MECOOL M8S PRO Android 7.1 TV Box in order W1709160318038592,right
Yes. Correct

1. DATA INFO
2.2MAC Address
3. DRM INFO.
->> Please note L1, yet No license permissions?

Seems their flagship box is inferior vs. Pro L? However cost is nearly identically priced most days.
... Real shame too.
We apologize again for any inconvenience caused. Consider Clearly disclosing in specifications: Every boxes ability to stream Google, Netflix, etc in HD..
Truly a Must "Have feature" for modern streaming. Yes?

Hi,
Thank you so much for your information and attachments.
Once we get the update from our supplier,we will forward it to you immediately.
Nice day!

[ClarkKent]

... I wait with bated breath.

[CSGearbest]

... I wait with bated breath.

Hello friend,
We have got an update file from them.
Could you please PM your email address?
We will send the file to you once we get your PM.
Have a good day!

[aris1980]

Hello, I ordered and paid on 12.12 a smartphone from eu whs. The order no.is WWP1712120052359684.
Any news from this order?

Hi,
We have sent an email to you regarding this issue.
Look forward to hearing from you.
Thank you

Hello
Do you have any news from this order? I bought a phone from eu wharehouse with 3-5 working days delivery and I have not the phone yet!!

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[CSGearbest]

Hello, I ordered and paid on 12.12 a smartphone from eu whs. The order no.is WWP1712120052359684.
Any news from this order?


Hello
Do you have any news from this order? I bought a phone from eu wharehouse with 3-5 working days delivery and I have not the phone yet!!

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

Sorry to hearing this.
Could you please check it with your local DHL?
You can reply our ticket once you get the results.

Thank you for your cooperation.

[aris1980]

Sorry to hearing this.
Could you please check it with your local DHL?
You can reply our ticket once you get the results.

Thank you for your cooperation.

The shipment is from 30.12 in Germany. That's all.

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[CSGearbest]

The shipment is from 30.12 in Germany. That's all.

Στάλθηκε από το Redmi Note 3 μου χρησιμοποιώντας Tapatalk

We sincerely apologize for this delivery issue.
I have reviewed you order with attention, please rest assured we will do our best to help you.
As for this issue, we would start a claim for the package with the carrier and the carrier would trace your package from their end.

Could you please wait 5-7 business days ? Once we get the result, we will take the further step to help you to solve the problem.
Thank you

[RicardoGarcia]

I orderer a Xiaomi Redmi 4X . I am from Argentina and when I dowload the invoice, its says "1 multimedia player for 19.99 usd and 2 Power adapter for 0.01 usd". I didnt buy this. I only bought a cellphone.
Shipping method: Netherlands Post Registered. They gave me a code to track my package but every time I want to use it , its says Detail page of shipments

The shipment barcode was not found.

Please check if your shipment barcode belongs to a registered mail item or packet.

If your shipment barcode belongs to a parcel of PostNL Parcel Service,

please check www.internationalparceltracking.com to find the details of your shipment.

I sent a ticket but only a bot reponses the same a answer every time. Live chat dont work and On messenger , they talked with me about that. They told me it was an error . They told me to dowload the invoice again but , they didnt fix it. Still the same invoice.

[DhiJay23]

any update with my order? Order number: WB1712282119167280

[CSGearbest]

any update with my order? Order number: WB1712282119167280

Hi Dear,
We have sent an email to you ,you can log on your account to check it.
Please let me know if you need any extra help .
Thank you

[aris1980]

We sincerely apologize for this delivery issue.
I have reviewed you order with attention, please rest assured we will do our best to help you.
As for this issue, we would start a claim for the package with the carrier and the carrier would trace your package from their end.

Could you please wait 5-7 business days ? Once we get the result, we will take the further step to help you to solve the problem.
Thank you

Any news with my order, please?
Ordered 12 December from eu wharehouse and I have nothing.

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