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  • ClarkKent
    replied
    This thread abandoned?

    ​​​​​​....Hey Gearbest Reps.
    Which chip serial number is being, and WILL continue to be shipped in the Beelink gtKing?
    You have delivered 2-3 variations of Hardware versions. .
    Is this 99usd promo current and future hw, or earlier? ... to clear inventory of discontinued device configurations?

    ** Mystery chip/hw are Not Good or appreciated by FT Users... Sad!

    Leave a comment:


  • CSGearbest
    replied
    Hi,Sappy
    We sincerely apologize for this issue.
    Could you please offer your order number? You can find it in :My account>>My orders?https://login.gearbest.com/m-users-a-sign.htm?type=1.
    We will do our best to help.
    Please send email to support@gearbest.com if you need further assistance.
    Gearbest.com

    Leave a comment:


  • sappy
    replied
    I bought this TV Box on Gearbest - Android 8 - but menus in many aplications not working, unless I use mouse (or mouse on remote).., Is there a better FW for this or someone has Android 7 for downgrade this....
    Thanks...
    Last edited by trebor; 04-23-2019, 10:58.

    Leave a comment:


  • gearbest
    replied
    Hi,Hideiyoshi
    We sincerely apologize for this issue.
    Could you please offer your order number? You can find it in :My account>>My orders?https://login.gearbest.com/m-users-a-sign.htm?type=1.
    We will do our best to help.
    Please let me know if you need further assistance.
    support@gearbest.com
    Gearbest.com

    Leave a comment:


  • Hideiyoshi
    replied
    Think GB needs to be more responsible and validate those box sellers eg MXQ G12 which is advertised as ATV with voice remote, Netflix HD etc but it turns totally opposite. Yet when buyers raised a 100% refund the buyers are imposed with shipping back charges. This is totally a big con by sellers...

    Leave a comment:


  • ClarkKent
    replied
    Thank you for your quick response and even quicker Results!
    You Always come through with the right assistance,
    Nancy, your cs representative,, had the issue solved right away!
    Sorry for the bother.
    I am glad you're here!
    -Happy Life! Clark

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post
    ticket PT19020300903

    Mi3 English router purchased 3 February '19 :
    ELIGIBLE for points = usd credit.
    crediting worked before and after properly.

    During my purchase, the credit was applied and invoice totaled correctly.
    At payment page, a PayPal login verification was required, this is very unusual.
    I completed the request but Lost the open (totaled) invoice.
    Many more attempts would not provide the credit again as moments before.

    The item was 100% eligible for points program just as it was prior to purchase and as it is Today,
    with regards to GB's conditions about redeeming points direct invoice credit.

    FOR OVER ONE MONTH THE TICKET HAS BEEN HANDLED WITH INCOMPETENCE AND INDIFFERENCE.
    ​​​​​​
    Customer support has demonstrated the inability to read or comprehend the writings and documents presented 3 times a week for a month..
    Disgusted, I closed that ticket, but opened another one referring to ticket PT19020300903.

    The same evade and delay tactic has started immediately!
    Or your representatives fail to understand the english written word?

    Please advise cs management for a complete review of all
    PT19020300903 correspondence from 3 February to this day...
    BOTTOM LINE?
    GB owes me a 10$ usd cash equivalent credit that should have been made to my purchase AT THE TIME OF SALE.

    I will not start over again on this issue.
    Wensday morning CST I will open up a PayPal claim against GB for the credit in question..

    For God's sake and my sanity, PLEASE get involved and assist me with a proper, fair and positive solution.

    I really hate to be a burden to your unrelated work, but I don't know what to do at this extended point of time . thank you for your time and consideration, -ClarkKent
    aka tjd


    ​​​​​
    Hello.
    We wish to apologize for any inconvenience.
    please check the ticket AT190306001430 and answer us there.
    Thank you.

    Leave a comment:


  • ClarkKent
    replied
    ticket PT19020300903

    Mi3 English router purchased 3 February '19 :
    ELIGIBLE for points = usd credit.
    crediting worked before and after properly.

    During my purchase, the credit was applied and invoice totaled correctly.
    At payment page, a PayPal login verification was required, this is very unusual.
    I completed the request but Lost the open (totaled) invoice.
    Many more attempts would not provide the credit again as moments before.

    The item was 100% eligible for points program just as it was prior to purchase and as it is Today,
    with regards to GB's conditions about redeeming points direct invoice credit.

    FOR OVER ONE MONTH THE TICKET HAS BEEN HANDLED WITH INCOMPETENCE AND INDIFFERENCE.
    ​​​​​​
    Customer support has demonstrated the inability to read or comprehend the writings and documents presented 3 times a week for a month..
    Disgusted, I closed that ticket, but opened another one referring to ticket PT19020300903.

    The same evade and delay tactic has started immediately!
    Or your representatives fail to understand the english written word?

    Please advise cs management for a complete review of all
    PT19020300903 correspondence from 3 February to this day...
    BOTTOM LINE?
    GB owes me a 10$ usd cash equivalent credit that should have been made to my purchase AT THE TIME OF SALE.

    I will not start over again on this issue.
    Wensday morning CST I will open up a PayPal claim against GB for the credit in question..

    For God's sake and my sanity, PLEASE get involved and assist me with a proper, fair and positive solution.

    I really hate to be a burden to your unrelated work, but I don't know what to do at this extended point of time . thank you for your time and consideration, -ClarkKent
    aka tjd


    ​​​​​

    Leave a comment:


  • ClarkKent
    replied
    Originally posted by CSGearbest View Post

    Hi,
    We have replied your ticket AT190102007802.
    Please check your account and reply us there.
    We are looking forward to hearing from you and will do our best to help.

    GearBest.com
    Thank you for your expedited assistance.
    That was quick, and the solution offered to me was satisfactory indeed.
    A burden removed from my shoulders

    Please communicate my appreciation to your colleagues and a special thanks to you!
    -Clark

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post
    Can you help with slow responses from ticket help?
    ​​​​​​... From Ms yoko?

    Also.. .
    I am not ge an acceptable solution at this time.

    Thank you for your interest and assistance
    IT IS always appreciated!

    Order# 18122500919422077245
    Hi,
    We have replied your ticket AT190102007802.
    Please check your account and reply us there.
    We are looking forward to hearing from you and will do our best to help.

    GearBest.com

    Leave a comment:


  • ClarkKent
    replied

    Can you help with slow responses from ticket help?
    ​​​​​​... From Ms yoko?

    Also.. .
    I am not ge an acceptable solution at this time.

    Thank you for your interest and assistance
    IT IS always appreciated!

    Order# 18122500919422077245

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by ClarkKent View Post
    Hi GB.
    Can you obtain the Latest Magicsee n6 max firmware in the OTA version, and post it on Page 0ne of this thread .. As done with other devices ??
    It's a Big Help to those people without windows pc.
    Thanks for the backup.
    I have received the box yesterday, but Will Not Boot.
    Hello,
    We sincerely apologize for this issue.
    We will handle this issue in ticket, please check your account. We will reply it within 24hours.
    Thank you so much for your coorperation

    support@gearbest.com
    GearBest.com

    Leave a comment:


  • ClarkKent
    replied
    Hi GB.
    Can you obtain the Latest Magicsee n6 max firmware in the OTA version, and post it on Page 0ne of this thread .. As done with other devices ??
    It's a Big Help to those people without windows pc.
    Thanks for the backup.
    I have received the box yesterday, but Will Not Boot.

    Leave a comment:


  • CSGearbest
    replied
    Originally posted by kolinsb View Post
    Hi CSGearbest

    I want to ask you for help. Can you explain to me what's going on with my order 18121700962216553297? I made that order 17.12.2018, but status of package never changed, after 20 days. What's mean "Fast-23" shipping? I have tracking number too, but I can't find it on 17track.net or DHL site...
    Hi,
    Fast-23 is our EU warehouse.
    We have sent an email to you regarding this issue.
    Look forward to hearing from you.
    Thank you

    Leave a comment:


  • kolinsb
    replied
    Hi CSGearbest

    I want to ask you for help. Can you explain to me what's going on with my order 18121700962216553297? I made that order 17.12.2018, but status of package never changed, after 20 days. What's mean "Fast-23" shipping? I have tracking number too, but I can't find it on 17track.net or DHL site...

    Leave a comment:

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