Unfortunately I'm having a bad experience with Gearbest.
Just before Christmas, I received a Xiaomi Yeelight Smart LED purchased on November 21st. After extracting the smart LED box from the shipping package I saw that the box's garnet seal was already cut. At first I did not consider this important. After the holidays I decided to install the smart LED but after several tests I resigned to the evidence. The Smart LED does not work and I decide to contact Gearbest support. They ask me to send a film highlighting the problem. I'm doing. After a few days they contact me offering ridiculous solutions offering me € 20 in return or returning the LED at my expense. It takes me about 30 € to send the LED back. I have paid the LED 57.64 € - 1006 GB points Save: 17.28 € + Delivery costs: 1.80 €. If I now have to add another 30 € the smart LED would cost me about 90 €. Are you kidding?
Contact the assistance again. This time instead of € 20 they offer me € 15. How to quickly devalue my broken led ceiling light.
Now I think back to the cut seal. Who knows if it's a coincidence?
I hope that Gearbest can adequately solve it.
What they have proposed to me today does not seem to me to be really reasonable. All expenses can not be carried to the final user in the presence of an unsealed package and a non-functional item.
I thought Gearbest was a serious and safe site to buy gadgets but at the moment I'm not so sure.
Sorry for my english if you can.
Just before Christmas, I received a Xiaomi Yeelight Smart LED purchased on November 21st. After extracting the smart LED box from the shipping package I saw that the box's garnet seal was already cut. At first I did not consider this important. After the holidays I decided to install the smart LED but after several tests I resigned to the evidence. The Smart LED does not work and I decide to contact Gearbest support. They ask me to send a film highlighting the problem. I'm doing. After a few days they contact me offering ridiculous solutions offering me € 20 in return or returning the LED at my expense. It takes me about 30 € to send the LED back. I have paid the LED 57.64 € - 1006 GB points Save: 17.28 € + Delivery costs: 1.80 €. If I now have to add another 30 € the smart LED would cost me about 90 €. Are you kidding?
Contact the assistance again. This time instead of € 20 they offer me € 15. How to quickly devalue my broken led ceiling light.
Now I think back to the cut seal. Who knows if it's a coincidence?
I hope that Gearbest can adequately solve it.
What they have proposed to me today does not seem to me to be really reasonable. All expenses can not be carried to the final user in the presence of an unsealed package and a non-functional item.
I thought Gearbest was a serious and safe site to buy gadgets but at the moment I'm not so sure.
Sorry for my english if you can.
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