Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello my Order Number : 4225745
My Order Date is : 11/9/2017
Status : Payment Confirmed (Proscessing)

Now we have mid DEC but package diddnt arrive....

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.

[GeekBuying_Rep]

I ordered an amazfit bip on the 10th December, order id 4324468.
My order status is still saying processing. Can you tell me how long this will take?
Thanks

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.

[GeekBuying_Rep]

i ordered 3 tv boxes on November 13, shipping date was November 15, and it was processed at EMS facility on November 21. Seems kind of slow for registered air mail, says 7-15 business days I believe. Order # 4240582

Thank You

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply asap.

[spaceship9876]

Hi, I have just received this box "[Germany Stock]MECOOL M8S PRO Plus YouTube 4K Netflix HD Streaming Android 7.1.1 Amlogic S905X 2GB/16GB WIFI 4Kx2K@60fps VP9 HDR10"

Order number: 4336074

This item has a faulty EMMC chip batch: SEC 713. KLMAG1JENB. This device therefore has a hardware fault and will fail flashing with future firmware updates.

I have taken a photo of the memory chip and attached it to this post.

firmware version: 20170815.182813.V0321

I would like a full refund please.

P.S I ordered from germany to be delivered to the uk, it said it would take 2-5 business days, it did not, 5 business days was the 22nd december, it arrived on 24th, it took 8 days to arrive.

[chaosengine]

really sorry to hear that,we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

am still waiting for a resolution to this order re refund. thank you.

[GeekBuying_Rep]

Hi, I have just received this box "[Germany Stock]MECOOL M8S PRO Plus YouTube 4K Netflix HD Streaming Android 7.1.1 Amlogic S905X 2GB/16GB WIFI 4Kx2K@60fps VP9 HDR10"

Order number: 4336074

This item has a faulty EMMC chip batch: SEC 713. KLMAG1JENB. This device therefore has a hardware fault and will fail flashing with future firmware updates.

I have taken a photo of the memory chip and attached it to this post.

firmware version: 20170815.182813.V0321

I would like a full refund please.

P.S I ordered from germany to be delivered to the uk, it said it would take 2-5 business days, it did not, 5 business days was the 22nd december, it arrived on 24th, it took 8 days to arrive.

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

am still waiting for a resolution to this order re refund. thank you.

4318100 alright,we have informed our customer service [email protected] again to give you a solution.

[th-man]

Sir,
We have responded the Paypal dispute, and once the returning information is received in the dispute, we will follow the paypal process for further action.

Icy
Customer Support Team

Little follow up update here:
Received a box with faulty memm, advised Geekbuying, was asked to flash some firmware which bricked the box. Geekbuying offered partial refund , so tried the Paypal route. Was told by Paypal to send box back, and was refunded 30$ shipping. One month later, Paypal closed the case, stating that they could not track my box.Sent them again the tracking info , and they replied that the reason I gave for sending box back was not good for a refund.
Lessons learned here: Don't use Paypal as it give less protection than my credit card, and don't buy from Geekbuying again
Th.

[GeekBuying_Rep]

Little follow up update here:
Received a box with faulty memm, advised Geekbuying, was asked to flash some firmware which bricked the box. Geekbuying offered partial refund , so tried the Paypal route. Was told by Paypal to send box back, and was refunded 30$ shipping. One month later, Paypal closed the case, stating that they could not track my box.Sent them again the tracking info , and they replied that the reason I gave for sending box back was not good for a refund.
Lessons learned here: Don't use Paypal as it give less protection than my credit card, and don't buy from Geekbuying again
Th.

4120964 really sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[Soapbox]

My order number 4324468 for an amazfit bip is still showing as processing from the 10th December. Despite 2 emails and a message on this forum I have still heard nothing.
can you please let me know when this order will be dispatched?

[GeekBuying_Rep]

My order number 4324468 for an amazfit bip is still showing as processing from the 10th December. Despite 2 emails and a message on this forum I have still heard nothing.
can you please let me know when this order will be dispatched?

sorry for the inconvenience. we have transferred your message to our customer service [email protected], they will check it and give you a reply soon.

[justbasicfacts]

my item has arrived this message can be delete.

[GeekBuying_Rep]

my item has arrived this message can be delete.

thanks for your feedback.glad to hear that.hope you can like it!

happy new year to all!

[LUC_gd]

Hi

I recieved on 10.01.2018 my ordered Le max 2 phone and there is a problem with the device. Order number 4357850.
The quick charge and even normal charging dosent work as it is ment too. The device charges only when its is turned off and it charges like 7-8%of battery per hour. I turned quick charge in battery setting and it did not help the device wont charge faster. Moreover when its turned on and i connnet charger the charging light lids and turn off and then charging stops.
I tried many times to check what is the issue connecting the charger first to the socket, and then to the phone and other way but it changes nothing. I also changed setting but it also deosnt work.
I checked all the charger connections many times and it still doesnt work correctly. I am afraid the device is faulty, maybe charging battery electonics is bad.
I write to you because i send several e-mals to you after sale support about DOA item on 11 and 12.01.2018 and no response there. If youd dont have solution for this i want a full refund.

[chaosengine]

4318100 alright,we have informed our customer service [email protected] again to give you a solution.

I have responded to e-mail but no response for several days. can you please resolve this?