Customer Service: Order Shipping, After-Sale Problem, Post Here!

[wolfheart79]

hello,could you please tell us your order number?

#4442893 order number

[Ingolf54]

Hello Geekbuying my Order Number: # 4403044
I ordered a Xiaomi Robot in the German warehouse on 23.01.2018 and received a package 2 days later with a Haier robot. I immediately emailed aftersale support with pictures and have not received a response to date. I also booked the Lokal Return Germany. I think your service is very bad. Help me.

[Trixi]

More than 1 week ago no change. 4 days ago i sent a video to the error, no reply.

trebor: Thanks, but no solution. I got a device with defective chips and can not be repaired.

1 month ago they took over the returned product. On February 5, based on tracking number. Why do not I get answers and refunds? Since then I have sent several emails.
Tracking Number: 4391414

[GeekBuying_Rep]

#4442893 order number

alright,we have informed them to check it and give you a answer soon.

[GeekBuying_Rep]

Hello Geekbuying my Order Number: # 4403044
I ordered a Xiaomi Robot in the German warehouse on 23.01.2018 and received a package 2 days later with a Haier robot. I immediately emailed aftersale support with pictures and have not received a response to date. I also booked the Lokal Return Germany. I think your service is very bad. Help me.

really sorry to hear that,we have transferred your message to our customer service, they will check it and help you process the problem.

[GeekBuying_Rep]

1 month ago they took over the returned product. On February 5, based on tracking number. Why do not I get answers and refunds? Since then I have sent several emails.
Tracking Number: 4391414

really sorry to hear that,we have transferred your message to our customer service, they will check it and help you process the problem.

[edofm]

sorry for the inconvenience,we have transferred your message to our customer service, they will check it and give you a answer soon.

Its been 14 days now (16/02) and nothing have changed…

[GeekBuying_Rep]

Its been 14 days now (16/02) and nothing have changed…

4446780 sorry to hear that,we have informed them again to check it.

[claudiobon]

I've received 7 feb 2018 a GDU O2 WIFI FPV Foldable Drone with 4K HD Camera (my order #4372847)

Testing I've seen that GDU Remote controller (Model: CME03-02) doesn't boot.

I've tried to charge it for whole day, but trying to power on, it does't boot


Also pushing power button for 3 seconds and more nothing happens



Please tell me how to do

[Constantin Sorin]

Hello Geekbuying
I ordered on January 28 a phone with the HKEU priority line transport method for which I paid162 $ phone + 19 $ transport, no order # 4413924, on 08 February was issued a tracking number 1Z3X64256854249025 which shows that the package comes from Poland with UPS courier, but the package has not moved since the issue of tracking. I've sent over 10 emails to geegb clients ... and I'm always said to wait for it to happen because the system was not updated, etc. I called the UPS courier company three times and they told me that the parcel did not reach them and check with the sender. My patience has come to an end, yesterday I talked to the bank and my bank recomand start the charge back procedure because this time shipping is very long. Please respond to this situation and update your system to see where is the package . I'll attach a scan from my shipment to my command which does not know where there is another scan from an order I placed on another site on 02 March and who has already gone and is in the system. Thx

[GeekBuying_Rep]

I've received 7 feb 2018 a GDU O2 WIFI FPV Foldable Drone with 4K HD Camera (my order #4372847)

Testing I've seen that GDU Remote controller (Model: CME03-02) doesn't boot.

I've tried to charge it for whole day, but trying to power on, it does't boot


Also pushing power button for 3 seconds and more nothing happens



Please tell me how to do

4372847 sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and tell you how to do.

[GeekBuying_Rep]

Hello Geekbuying
I ordered on January 28 a phone with the HKEU priority line transport method for which I paid162 $ phone + 19 $ transport, no order # 4413924, on 08 February was issued a tracking number 1Z3X64256854249025 which shows that the package comes from Poland with UPS courier, but the package has not moved since the issue of tracking. I've sent over 10 emails to geegb clients ... and I'm always said to wait for it to happen because the system was not updated, etc. I called the UPS courier company three times and they told me that the parcel did not reach them and check with the sender. My patience has come to an end, yesterday I talked to the bank and my bank recomand start the charge back procedure because this time shipping is very long. Please respond to this situation and update your system to see where is the package . I'll attach a scan from my shipment to my command which does not know where there is another scan from an order I placed on another site on 02 March and who has already gone and is in the system. Thx

4413924 really sorry for the inconvenience,we have transferred your message to our customer service [email protected], they will check it and give you a answer soon.

[th-man]

Follow up of follow update:
3 weeks later, still no news... Should not hold my breath on this one...

Th.

Update to the follow up: I received a replacement for my defective M8S pro + . Testing it now. Got to be patient.....

[GeekBuying_Rep]

Update to the follow up: I received a replacement for my defective M8S pro + . Testing it now. Got to be patient.....

thanks for your feedback.
hope it is ok this time.

[Constantin Sorin]

4413924 really sorry for the inconvenience,we have transferred your message to our customer service [email protected], they will check it and give you a answer soon.

Geekbuying- Here is their reply sent by email:
Dear Customer
The shipping company informed us that your parcel is in transit.
It is estimated that the parcel will reach the customs today or tomorrow.
We are thankful for your patience.

Cecilia

Customer Service Representative

Geekbuying
It's been two days and nothing, it's been 40 days since I made the order, and my phone has not arrived and she does not know where she is, nobody wants to say anything. The number of tracking can not be tracked, or other issues.