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    Order Number: #4665007 - defective item

    Dear Geekbuying Team,
    our Xiaomi Mi Robot Vacuum Cleaner Robot stopped working after one week of use. The robot only says "An internal error has occured. Please reboot the device.". We tried rebooting and also resetting the vacuum to factory with no success. We contacted your support and received troubleshooting instructions which we followed to no success.
    Your support is absolutely uncooperative and not helpful at all, they offered no address for returning the robot for repair or solving our problem in any way.

    This is all documented in Support case AF1004061083, AF1003462983 and AF1003779983. Don't ask me why three support cases are opened for one problem, your support did this.
    We would like to return the robot have our money back. Please send us shipping information and a shipping label.
    Thank you in advance,
    Arne

    Comment


      Originally posted by arwe View Post
      Order Number: #4665007 - defective item

      Dear Geekbuying Team,
      our Xiaomi Mi Robot Vacuum Cleaner Robot stopped working after one week of use. The robot only says "An internal error has occured. Please reboot the device.". We tried rebooting and also resetting the vacuum to factory with no success. We contacted your support and received troubleshooting instructions which we followed to no success.
      Your support is absolutely uncooperative and not helpful at all, they offered no address for returning the robot for repair or solving our problem in any way.

      This is all documented in Support case AF1004061083, AF1003462983 and AF1003779983. Don't ask me why three support cases are opened for one problem, your support did this.
      We would like to return the robot have our money back. Please send us shipping information and a shipping label.
      Thank you in advance,
      Arne
      Hi friend,Sorry for inconvenience.
      I had told my colleague in Customer Support Team.
      And they will contact you again to help you.
      Please kindly check email.
      Coupons Updated Every Day: https://bit.ly/2RnbHUi

      Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

      Comment


        Originally posted by GeekBuying_Rep View Post

        Hi friend,Sorry for inconvenience.
        I had told my colleague in Customer Support Team.
        And they will contact you again to help you.
        Please kindly check email.
        Thank you very much!

        Comment


          I ordered a pack on September 21/18.
          paid with PayPal.
          Payment was received .
          Was told item will be shipped Friday. Now 10 days and still no shipping.
          Order number 4702666

          Comment


            Originally posted by Diego Salerno View Post
            I ordered a pack on September 21/18.
            paid with PayPal.
            Payment was received .
            Was told item will be shipped Friday. Now 10 days and still no shipping.
            Order number 4702666
            Hi friend,
            Sorry for inconvenience.
            We will check it and ship it as soon as possible.
            Coupons Updated Every Day: https://bit.ly/2RnbHUi

            Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

            Comment


              Order No.:4752243 - defective mecool m8s pro w

              Hello.
              I bought this tv box as a Christmas gift, but now that it started beeing used we noticed it just keeps freezing, for no reason after a few minutes working.
              There are no OTA updates available. How should i proceed to have it replaced?

              Thank you

              Comment


                Originally posted by Ruif View Post
                Order No.:4752243 - defective mecool m8s pro w

                Hello.
                I bought this tv box as a Christmas gift, but now that it started beeing used we noticed it just keeps freezing, for no reason after a few minutes working.
                There are no OTA updates available. How should i proceed to have it replaced?

                Thank you
                Hi friend,

                Thank you for your order.

                Sorry for inconvenience.

                Our Customer Service Team will send email to you and help you.

                Please don't worry.

                Please feel free to check the email.
                Coupons Updated Every Day: https://bit.ly/2RnbHUi

                Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                Comment

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