Customer Service: Order Shipping, After-Sale Problem, Post Here!

[soldiaz]

Please check order 5158139, it has passed more than 120 days since i ordered, and package is nowhere to be found. I ask for refund, because all deadlines are passed. Geekbuying support do not want to help.. it is parcel GT King payed 91 euros..

I do not recommend to buy through Asian sellers because of this...it is always same...better get at ****.com or Amazon...

[trebor]

As mentioned
The CV19 thing has made a mess of all shipping, be patient
Not much anyone can do about it.

[GeekBuying_Rep]

Please check order 5158139, it has passed more than 120 days since i ordered, and package is nowhere to be found. I ask for refund, because all deadlines are passed. Geekbuying support do not want to help.. it is parcel GT King payed 91 euros..

Hi Jole,

Sorry for the inconvenience.
Our Customer Service Team has sent email to you.
If you want to get refund or a new replacement,just feel free to tell us in the email.

[Twisted714]

hello,
who do contact about a box i ordered that failed?
Order #5195128.
Thanks

[GeekBuying_Rep]

hello,
who do contact about a box i ordered that failed?
Order #5195128.
Thanks

Hi ,

Sorry for the late response.
Could you please tell me more details about the problem of your order?

[Twisted714]

Hi ,

Sorry for the late response.
Could you please tell me more details about the problem of your order?

the wifi on the box stopped working. and wouldn't reset. no connectivity. after running normally for over a month. tried to flash with GTKING_910P0_wol.img. the box did not boot again. subsequent flashes do not make the box work. i can connect to the computer, the eyes are green, the box accepts the flash. but has no output to the hdmi port. i used usb using burning tool 2.1.7.0.
Thanks

[jerkyboy]

For what it is worth, I finally found out what was wrong with my Android TV Box:

https://www.geekbuying.com/item/R-TV-BOX-S10-KOD17-3-DDR4-3GB-eMMC-64GB-TV-Box-384405.html

Yes. I know this information is old and the device is no longer available, but still relevant to other devices.

The Power Supply, which was supposed to supply 5V/2A DC power to the device, gave only half the power.

Looks like the Amperage, I believe, was less than 1A.

After opening up the Power Supply, it appears that one of the internal components (a capacitor, I believe) had leaked out.

Replacing the Power Supply with another one of equal power (10 W) solved the problem.

As a general rule of thumb, it would be a good idea to check the Power Supply Voltage/Amperage/Wattage

if any problem arises with any kind of device.

https://www.youtube.com/watch?v=R4YRZw8hsA4

https://www.youtube.com/watch?v=cFdG7NSqzrk

Thank you for reading my reply.

[GeekBuying_Rep]

the wifi on the box stopped working. and wouldn't reset. no connectivity. after running normally for over a month. tried to flash with GTKING_910P0_wol.img. the box did not boot again. subsequent flashes do not make the box work. i can connect to the computer, the eyes are green, the box accepts the flash. but has no output to the hdmi port. i used usb using burning tool 2.1.7.0.
Thanks

Hi,

Did you try to update the firmware?
https://forum.freaktab.com/forum/adv...pdate-20190920
If not,you can check our firmware update .

[RiCkLaR_atvX]

Is there a year 2020 ROM available for the T95 MAX Allwinner H6 4GB/32GB 6K Android TV Box ???

WeChip is no longer sharing the most recent IMG file on their official site download page, currently bricked my T95 MAX, and would appreciate if you could share the firmware image file.

[GeekBuying_Rep]

Is there a year 2020 ROM available for the T95 MAX Allwinner H6 4GB/32GB 6K Android TV Box ???

WeChip is no longer sharing the most recent IMG file on their official site download page, currently bricked my T95 MAX, and would appreciate if you could share the firmware image file.

Please check this firmware.
https://forum.freaktab.com/forum/adv...pdate-20200905