Originally posted by nosma9
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Hi,
I would like to talk about a problem regarding my order with number 3292995. The item was the mobile phone GT17 produced by DTC. I received the parcel two days ago and I found out that the specifications were not the same as the ones written in your webpage. First of all, the processor according to the item description is Quad core , 1.3 GHz and in the one that I received is Quad core, 1.2 GHz (that is a minor problem). In addition to this, in the item description the display is IPS and 4.7 inches , whilst the one that was sent has 4.66 inches QHD display. Furthermore, the resolution is not 1280x720 pixels as is clearly stated in the specifications of the phone in your webpage (http://www.geekbuying.com/...PD_Feed_342311), as well as in one of your answers in a customer's question in the item description webpage, but instead it seems to be 960x540 (I have not turned the phone on yet, thinking of a return). Finally, in the item description the phone seems to have 8GB rom, but the one that I received had only 4GB. Based on research that I did on the internet I believe that the version of the phone that was dispatched is the DTC GT17 Jupiter (the simple version), while the specifications in your webpage correspond to DTC GT17 Jupiter Plus.
I have contacted the after sales support but I am affraid that they did not show interest in my case. Since it is the first time that I placed an order in your website I must say that I feel very dissapointed. I did not turn the phone on yet; although I was waiting for it with great impatience, because I want to check what the options are, regarding a refund or even a return. What concerns me the most is that other customers have received the version of the phone with the right specifications, as I have seen from the video that a customer has uploaded in the web page with the phone description (in the bottom of the link above).
I would like to talk about a problem regarding my order with number 3292995. The item was the mobile phone GT17 produced by DTC. I received the parcel two days ago and I found out that the specifications were not the same as the ones written in your webpage. First of all, the processor according to the item description is Quad core , 1.3 GHz and in the one that I received is Quad core, 1.2 GHz (that is a minor problem). In addition to this, in the item description the display is IPS and 4.7 inches , whilst the one that was sent has 4.66 inches QHD display. Furthermore, the resolution is not 1280x720 pixels as is clearly stated in the specifications of the phone in your webpage (http://www.geekbuying.com/...PD_Feed_342311), as well as in one of your answers in a customer's question in the item description webpage, but instead it seems to be 960x540 (I have not turned the phone on yet, thinking of a return). Finally, in the item description the phone seems to have 8GB rom, but the one that I received had only 4GB. Based on research that I did on the internet I believe that the version of the phone that was dispatched is the DTC GT17 Jupiter (the simple version), while the specifications in your webpage correspond to DTC GT17 Jupiter Plus.
I have contacted the after sales support but I am affraid that they did not show interest in my case. Since it is the first time that I placed an order in your website I must say that I feel very dissapointed. I did not turn the phone on yet; although I was waiting for it with great impatience, because I want to check what the options are, regarding a refund or even a return. What concerns me the most is that other customers have received the version of the phone with the right specifications, as I have seen from the video that a customer has uploaded in the web page with the phone description (in the bottom of the link above).
Dear sir,
Sorry to make you feel inconvenience. I have informed your problem to relevant staff. They will help you solve the problem. Please check your inbox. Please don't worry. Any other questions, feel free to let me know.
Sincerely
Emma
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