Customer Service: Order Shipping, After-Sale Problem, Post Here!

[JupiterPaladin]

I know I made an account at your website, but when I log in, it says I have no orders! I don't understand how that can happen. Is there any other way to get the order number?

[GeekBuying_Rep]

oh,what is your register email ?

[JupiterPaladin]

Deleted

[GeekBuying_Rep]

[email protected]

Ok,dear.our customer service will contact with you.

[fortissimore]

Dear Geekbuying,

I ordered and paid a MXIII on january the 16th. The payment is confirmed. When will the item be shipped? My order number is #3570653

Verstuurd vanaf mijn SM-G901F met Tapatalk

[fortissimore]

I ordered and paid a MXIII on january the 16th. The payment is confirmed. When will the item be shipped? My order number is #3570653

Verstuurd vanaf mijn SM-G901F met Tapatalk

[fortissimore]

I ordered and paid a MXIII on january the 16th. The payment is confirmed. When will the item be shipped? My order number is #3570653

Verstuurd vanaf mijn SM-G901F met Tapatalk

[tclpw]

I have ordered a MK808b plus TV stick (order #3529836) and it came DOA. Has been trying to negotiate with geekbuying for a replacement and the answer is very dissatisfactory, could anyone check on my problem?

[GeekBuying_Rep]

I have ordered a MK808b plus TV stick (order #3529836) and it came DOA. Has been trying to negotiate with geekbuying for a replacement and the answer is very dissatisfactory, could anyone check on my problem?

ok,our after-sale customer service will contact you

[GeekBuying_Rep]

I ordered and paid a MXIII on january the 16th. The payment is confirmed. When will the item be shipped? My order number is #3570653

Verstuurd vanaf mijn SM-G901F met Tapatalk

Tronsmart mxiii plus ? oh,this tv box in stock now.ok,Maybe it can be send out these several days.

[Edomedo]

Dear,

I recently(12/21/2015) made a purchase (order No 3547933 item code 354930(http://www.geekbuying.com/item/MXIII...NA-354930.html)).

The first time I tried the TV box It all went OK, the box was fully functional. But the next day the TV box began behaving strange. The box turned on but there was no picture on my TV screen.
As I kept it turned on the picture appeared for a second or two but then immediately disappeared.
Here are some videos that will tell you more:

https://www.youtube.com/watch?v=V0TrsZVkV8Y

https://www.youtube.com/watch?v=Rrj98X14gak

https://www.youtube.com/watch?v=Jcb7WliF4c4

Could you please tell me what to do.

I've already contacted your after sale support but still nobody contacted me.

[GeekBuying_Rep]

Dear,

I recently(12/21/2015) made a purchase (order No 3547933 item code 354930(http://www.geekbuying.com/item/MXIII...NA-354930.html)).

The first time I tried the TV box It all went OK, the box was fully functional. But the next day the TV box began behaving strange. The box turned on but there was no picture on my TV screen.
As I kept it turned on the picture appeared for a second or two but then immediately disappeared.
Here are some videos that will tell you more:

https://www.youtube.com/watch?v=V0TrsZVkV8Y

https://www.youtube.com/watch?v=Rrj98X14gak

https://www.youtube.com/watch?v=Jcb7WliF4c4

Could you please tell me what to do.

I've already contacted your after sale support but still nobody contacted me.

Hello Dear,

Don't worry,I have told our customer service and they will deal with your problem priority

[Panos79]

Hi!!
My order is still "Payment Confirmed (Processing)"
Order Number: #3568550

[GeekBuying_Rep]

Hi!!
My order is still "Payment Confirmed (Processing)"
Order Number: #3568550

ok,our service will help you

[mafis001]

Hello
i have order an smartphone at 11.01.2016 and waiting and waiting Order Number: #3566629
Livechat tell me geekbuying will send in the week from 19.01.2016 and after recall by mail at 25.01.2016 i receive the following answer

Dear sir,
This is the customer service of geekbuying.
Thanks for your email ,Really apologize for the delay but the factory told us they will give us some batches of this item in the end of month .
Very angry with them as our customers like you have been waiting for the item for many days.
please do not worry. Once it's in stock, we will ship it to you as soon as possible.
We apologize for the inconvenience.
If you have any question, please feel free to contact us.
Best regards,