Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello
i have order an smartphone at 11.01.2016 and waiting and waiting Order Number: #3566629
Livechat tell me geekbuying will send in the week from 19.01.2016 and after recall by mail at 25.01.2016 i receive the following answer

Dear sir,
This is the customer service of geekbuying.
Thanks for your email ,Really apologize for the delay but the factory told us they will give us some batches of this item in the end of month .
Very angry with them as our customers like you have been waiting for the item for many days.
please do not worry. Once it's in stock, we will ship it to you as soon as possible.
We apologize for the inconvenience.
If you have any question, please feel free to contact us.
Best regards,

Hello Dear,

Yes,this phone out of stock.Please be patient

Once it's in stock,we will ship it to you.

[mafis001]

Hello
is it possible to send before chinese new year

[Dandroid534]

#3586468

Order is not trackable. Has it actually been posted?

[GeekBuying_Rep]

#3586468

Order is not trackable. Has it actually been posted?

ok,our service will contact you

[jeffben]

Can you please expedite my order placed 3/2/2016 and still in Processing #3585962

[GeekBuying_Rep]

Can you please expedite my order placed 3/2/2016 and still in Processing #3585962

ok,our customer service will contact you.Because of Chinese Spring Festival,your parcel may be delayed please be patient.

[jeffben]

ok,our customer service will contact you.Because of Chinese Spring Festival,your parcel may be delayed please be patient.

When will my order be shipped? Your customer service has told me

1 That there is an issue with my confirmed Paypal payment made on the 3/2/2016. (Suspect they cannot find the transaction in their processing system.)

2 That the factory has not returned from holiday yet.

I ordered when you claimed sufficient stock of the items available. So why the delay waiting for the Factory once again.

This is not the first time an order of mine with you has suffered these type of delays.

Please expedite it is now more than 7 Working days excluding the New Year Holiday for my order to be process and shipped which is unacceptable.

[GeekBuying_Rep]

When will my order be shipped? Your customer service has told me

1 That there is an issue with my confirmed Paypal payment made on the 3/2/2016. (Suspect they cannot find the transaction in their processing system.)

2 That the factory has not returned from holiday yet.

I ordered when you claimed sufficient stock of the items available. So why the delay waiting for the Factory once again.

This is not the first time an order of mine with you has suffered these type of delays.

Please expedite it is now more than 7 Working days excluding the New Year Holiday for my order to be process and shipped which is unacceptable.

We will send to you the parcel next week.
I would give priority to ship out.So don't worry.

[jeffben]

We will send to you the parcel next week.
I would give priority to ship out.So don't worry.

Sorry but this is very poor I have been patient. you had 2-3 days before the holiday and a further 5 since. Next week is way beyond your promised shipping of 3-7 working days and all this is after paying for DHL shipping. It seems that I will now have to wait for a further 2 weeks before I receive the goods.

Once again this is a further example of poor customer service despite you claiming that the improvements have been made because of all the customer complaints last year.

This is the last order I will place with Geekbuying and I only placed to get a discount you offered because of a faulty device I bought last year which you would not repair because is was a few days over the guarantee period.

[georger4]

Hi,

Can you refund duplicate order 3593761 ? You already sent out the other order, so I would appreciate if you cancel this order before it's shipped.

Thanks!
George

[GeekBuying_Rep]

Hi,

Can you refund duplicate order 3593761 ? You already sent out the other order, so I would appreciate if you cancel this order before it's shipped.

Thanks!
George

ok,no problem.our customer service will contact you

[Djess]

Hi.
Can you please check when my order #3585060 is shipped?
It's been processing since 2/2-2016.
Payment confirmed.

Thanks in advance.

[GeekBuying_Rep]

Hi.
Can you please check when my order #3585060 is shipped?
It's been processing since 2/2-2016.
Payment confirmed.

Thanks in advance.

ok,our service will reply you.

[jeffben]

Can you please update the real current status on my order #3585962

This was allegedly shipped 1 week ago but has somehow been delayed due to none recognition of my Post code by DHL. I have had numerous deliveries from Geekbuying via DHL previously without such issues.

I suspect that this is a tactic to cover up none availability of product. They have prepared the paperwork and allocated the tracking number without the DHL pick up.

I have experienced this tactic before with other unreliable Chinese sellers known to this Forum.

Please expedite my order and post your findings here please for other Forum members to see.

[trebor]

I had one of these once....in AU I recall I just contacted DHL and it was sorted may help
Cheers