Customer Service: Order Shipping, After-Sale Problem, Post Here!

[This_isKat]

Items usually only get shipped after the pre-sale time ends even if in stock already at most online shops.

GeekBuying_Rep, according to your website you have stock. When will you ship order #3688365?

--This_isKat

[GeekBuying_Rep]

GeekBuying_Rep, according to your website you have stock. When will you ship order #3688365?

--This_isKat

oh,dear.Our service will reply you later

[aka47]

as nobody is answering me my questions over email, I'll give it a try here:
Is shipping to Croatia possible from your "ES warehouse" or not. There is no flag and on item desription no word about "Croatia".
I am very interested in an tablet, but waiting for shipping from china takes too long and too many problems with customs so I prefer eu warehouse!
thanks

[scooter2014]

3704937. When will you be shipping this order and confirm shipped?

Regards.

[GeekBuying_Rep]

as nobody is answering me my questions over email, I'll give it a try here:
Is shipping to Croatia possible from your "ES warehouse" or not. There is no flag and on item desription no word about "Croatia".
I am very interested in an tablet, but waiting for shipping from china takes too long and too many problems with customs so I prefer eu warehouse!
thanks

I‘m sorry dear,our ES warehouse can't support Croatia.

[GeekBuying_Rep]

3704937. When will you be shipping this order and confirm shipped?

Regards.

I checked your order,the geekbox and r box plus in stock,Tanix tx5 will be available on 15th July. More details our service will reply you

[scooter2014]

More then one item ordered. If your going to hold All until the 15th i will cancel entire order. Edit checked it is pre sale doh.... Anyways if thats case ship that device when ready but why hold the others?

[GeekBuying_Rep]

More then one item ordered. If your going to hold All until the 15th i will cancel entire order. Edit checked it is pre sale doh.... Anyways if thats case ship that device when ready but why hold the others?

At first,we will shipped out geekbox and r box plus.The tanix tx5 will be later

[jeffben]

Hi I have been a Customer of Geekbuying for more than 2 years now and I must congratulate them. I recently placed an order and it was processed within 3 days of order and shipped door to door in Cyprus via TNT in a further 3 days.

Well done. It is clear you have listened to your customers regarding poor customer order processing and shipments in the past.

Direct shipment via International Couriers in Shenzen rather shipping first across country to HK with local shipperswhich took over a week is a major improvement many thanks.

[glazos]

3705806 When will you be shipping this order and confirm shipped? how much time will it take for it to be delivered ? Thank you

[GeekBuying_Rep]

Hi I have been a Customer of Geekbuying for more than 2 years now and I must congratulate them. I recently placed an order and it was processed within 3 days of order and shipped door to door in Cyprus via TNT in a further 3 days.

Well done. It is clear you have listened to your customers regarding poor customer order processing and shipments in the past.

Direct shipment via International Couriers in Shenzen rather shipping first across country to HK with local shipperswhich took over a week is a major improvement many thanks.

Hello Dear,Thank you for your support.

[GeekBuying_Rep]

3705806 When will you be shipping this order and confirm shipped? how much time will it take for it to be delivered ? Thank you

Yes,this smartphone in stock.It will be send out asap.So don't worry

More details our service will reply you

[scooter2014]

I checked your order,the geekbox and r box plus in stock,Tanix tx5 will be available on 15th July. More details our service will reply you

Hi Again

You stated the other devices would be shipped. I have no notification anything was shipped are you waiting in the one unit to be released?

[GeekBuying_Rep]

Hi Again

You stated the other devices would be shipped. I have no notification anything was shipped are you waiting in the one unit to be released?

oh,sorry.I asked for our service again.Today will shipped out

[scooter2014]

Ok they provided an update and a tracking number for part of the order. Attached is what you get if you try to track the shippment. I waited a day just to make sure it wasnt just a update issue. Order 3704937 not been great start for geekbuying expérience... 😛