Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Order Number: #4546459. You sent me the wrong power supply for the box I ordered. I didn't get a US power supply. Also the operating system was advertised as Android 8.1 and the actual operating system it came with is Android Nougat 7.1.2 which is not what I ordered. Ive written customer service 2 times since and have not yet received a response. The box was 82.99 and with shipping came to 93.90. I would like this situation fixed. Its like ordering a new computer that says it has windows 10 on it and you get one that has XP. For thirty dollars more I could have got a more superior box like the h96 max with a rockchip 3399 and the same operation system that you sent me.

Bundle A5X MAX Android 8.1 KODI 17.3 4GB/32GB RK3328 4K HDR TV BOX + Tronsmart TSM01 EN Air Mouse

sorry to hear that, we have transferred your message to our customer service [email protected], they will check it and give you a answer soon.

[cnymalenurse]

Order Number: #4546459. You sent me the wrong power supply for the box I ordered. I didn't get a US power supply. Also the operating system was advertised as Android 8.1 and the actual operating system it came with is Android Nougat 7.1.2 which is not what I ordered. Ive written customer service 2 times since and have not yet received a response. The box was 82.99 and with shipping came to 93.90. I would like this situation fixed. Its like ordering a new computer that says it has windows 10 on it and you get one that has XP. For thirty dollars more I could have got a more superior box like the h96 max with a rockchip 3399 and the same operation system that you sent me.

Bundle A5X MAX Android 8.1 KODI 17.3 4GB/32GB RK3328 4K HDR TV BOX + Tronsmart TSM01 EN Air Mouse

[GeekBuying_Rep]

Hi Geekbuying I would like to cancel an order #4545315 made on 22.04 which takes too.much to be processed and shipped. Please confirm me that we can cancel.it and refund the money paid.

alright,we have transferred your message to our customer service, they will check it and give you a reply soon.

[calin5971]

Hi Geekbuying I would like to cancel an order #4545315 made on 22.04 which takes too.much to be processed and shipped. Please confirm me that we can cancel.it and refund the money paid.

[GeekBuying_Rep]

Exactly, I mean this can be their way of doing things. If I knew it will take 27 days for them to ship the item I wouldn't choose 3 day delivery DHL. Or maybe I wouldn't buy it at all and wouldn't be disappointed. There is not a big difference for me to get the item in 30 or 45 days. Now they are giving me back $10 because of the delay . I had paid $50 for DHL not $10.

Fool me once.

4503123 really sorry to hear that,we have informed them to give you a solution soon.

[GeekBuying_Rep]

"Yes, and mine wasn't even a presale. It seemed well in stock."

You're right!
More than a week ago i've sent an inquiry to Geek asking if they have stock of that item (the one i bought) and they said they have!
They only want to get our money and after that, when they want, they send the items.

My order detail:
Order Number: #4491859 Order Date: 3/15/2018
Order Status: Shipped

Shipping Method: HKEU Priority Line Shipping Date: 4/13/2018 12:00:00 AM



UPS Tracking detail:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Geek wants make me believe that 13 days after be shipped (as they say), it's normal get this info from the carrier!!!!!!!!!!!!!!!!!

The only answer i got from Geek it's the usual:
”we apologise for the inconvenience...”
”hope you will receive your item soon”

I'm thinking on opening a request on PayPal, has this seems not to get an quick end!

really sorry to hear that,as we don't know well about your case,we can only help you inform them to give you a solution soon.

[robjcorcoran]

Exactly, I mean this can be their way of doing things. If I knew it will take 27 days for them to ship the item I wouldn't choose 3 day delivery DHL. Or maybe I wouldn't buy it at all and wouldn't be disappointed. There is not a big difference for me to get the item in 30 or 45 days. Now they are giving me back $10 because of the delay . I had paid $50 for DHL not $10.

Fool me once.

"Yes, and mine wasn't even a presale. It seemed well in stock."

You're right!
More than a week ago i've sent an inquiry to Geek asking if they have stock of that item (the one i bought) and they said they have!
They only want to get our money and after that, when they want, they send the items.

My order detail:
Order Number: #4491859 Order Date: 3/15/2018
Order Status: Shipped

Shipping Method: HKEU Priority Line Shipping Date: 4/13/2018 12:00:00 AM



UPS Tracking detail:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Geek wants make me believe that 13 days after be shipped (as they say), it's normal get this info from the carrier!!!!!!!!!!!!!!!!!

The only answer i got from Geek it's the usual:
”we apologise for the inconvenience...”
”hope you will receive your item soon”

I'm thinking on opening a request on PayPal, has this seems not to get an quick end!

[Lagarto]

"Yes, and mine wasn't even a presale. It seemed well in stock."

You're right!
More than a week ago i've sent an inquiry to Geek asking if they have stock of that item (the one i bought) and they said they have!
They only want to get our money and after that, when they want, they send the items.

My order detail:
Order Number: #4491859 Order Date: 3/15/2018
Order Status: Shipped

Shipping Method: HKEU Priority Line Shipping Date: 4/13/2018 12:00:00 AM



UPS Tracking detail:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.

Geek wants make me believe that 13 days after be shipped (as they say), it's normal get this info from the carrier!!!!!!!!!!!!!!!!!

The only answer i got from Geek it's the usual:
”we apologise for the inconvenience...”
”hope you will receive your item soon”

I'm thinking on opening a request on PayPal, has this seems not to get an quick end!

[robjcorcoran]

Yes, and mine wasn't even a presale. It seemed well in stock.

“we usually takes 2~7 business days to ready well a package.”

Blá, blá, blá...

So, why anyone from Geek can explain me why my order, bought in March (on pre order but item available by the end of March) has an tracking number created by 11th Abril, but until today wasn’t in UPS system yet??!!

Let me guess.
”we apologise for the inconvenience...”
”hope you will receive your item soon”

and so on...

A SHAME!!!!!

[Lagarto]

“we usually takes 2~7 business days to ready well a package.”

Blá, blá, blá...

So, why anyone from Geek can explain me why my order, bought in March (on pre order but item available by the end of March) has an tracking number created by 11th Abril, but until today wasn’t in UPS system yet??!!

Let me guess.
”we apologise for the inconvenience...”
”hope you will receive your item soon”

and so on...

A SHAME!!!!!

[GeekBuying_Rep]

I got it delivered today. Seems all right now. The problem here is, I chose and paid a premium for DHL for fast delivery. They did deliver fast in 3 business days, but Geekbuying was dead slow to hand the item to the DHL. That makes me think Geekbuying does not own the item in the stock, but gets it after the order.

thanks for your feedback.
glad to hear that you have received it.
we usually takes 2~7 business days to ready well a package.
after it is ready, we will ship it.
but if the product is in presale,of course we should wait for a while.
and sometimes the products are too popular to meed the demand.
anyway,we will try our best to improve our service.
thanks for your suggestions.

[robjcorcoran]

really sorry for the inconvenience,as we don't know well your order,but we have informed our customer service to check it and give you a answer soon.

I got it delivered today. Seems all right now. The problem here is, I chose and paid a premium for DHL for fast delivery. They did deliver fast in 3 business days, but Geekbuying was dead slow to hand the item to the DHL. That makes me think Geekbuying does not own the item in the stock, but gets it after the order.

[GeekBuying_Rep]

I had the same experience. I guess they don't have the stock but they act like they do. I made the purchase on 22/3 and they created the label and told me it has been shipped (which is a lie) on 7/4 (15 days later). 12 days after that, on 19/4 they have handed the item to DHL, which in 2 days brought the item to Turkey. Only thing that explains the situation is they are getting the item from market after a they sell the item. Gearbest does not do this they immediately ship after purchase, I won't be buying anything from Geekbuying.

Kazim

really sorry for the inconvenience,as we don't know well your order,but we have informed our customer service to check it and give you a answer soon.

[robjcorcoran]

Hi,

First of all, thanks for your help!

The answer from yours "customer service" was:

Dear customer
I help you checked that the order has been sent on 2018/4/13 the tracking number is 1Z3X642...........
you will find it here: http://www.17track.net/en/
please don’t worry ，the tracking information would been updated within 7 days after sending out
hope you can receive the package soon.
we sincerely apologize the inconvenience
Grecia
Customer Service Representative
Geekbuying


How can they say that if i talked with UPS who confirm that you only created the shipping label, but never gave the item to them??
And they also told that NEVER lasts 7 days to update the tracking information.
As the item enters their system, that info automatically get online!

Tomorrow makes 18 days since the product became available, and i paid for that more than one month ago!!!!

I've sent an email to your company, with other email address, asking if you have stock of this product and your answer was:

"Dear Customer,

I checked the item that you are interested in,
we have the stock now in our warehouse,
You can see the estimated shipping costs after you add item into your cart and choose shipping method and shipping country on the website.
Sincerely,
Monroe
Customer Service Representative
Geekbuying


Please, act like a professional company and send the item or refund all the money paid!

I had the same experience. I guess they don't have the stock but they act like they do. I made the purchase on 22/3 and they created the label and told me it has been shipped (which is a lie) on 7/4 (15 days later). 12 days after that, on 19/4 they have handed the item to DHL, which in 2 days brought the item to Turkey. Only thing that explains the situation is they are getting the item from market after a they sell the item. Gearbest does not do this they immediately ship after purchase, I won't be buying anything from Geekbuying.

Kazim

[GeekBuying_Rep]

Nothing new until now. I still don't have a suitable firmware for my MXR PRO+ TV box.

sorry to hear that,we have urged them again.