Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

i ordered in 18 october, they shipped on 28 october, lastest status say 5 november arrived in my country, but my customs office say they don't recevied. untill now geekbuying can not say where is my parcell now. thank you for asking.
i make such case just because i have another order from them in 21 october and that arrived 3 weeks ago
they also split my order in two ( different warehouses) and one part arrived 2 weeks ago. But most important and expensive (230 euro) part for me is lost and noone can't tell where is it.

I asked our Logistics Department ,they are waiting for result of China post office.This process is slow.

If you still didn't receive your parcel after 3 months,we will refund to you

I'm just responsible for marketing,if you want to know more details please contact our customer service.

[Ironnex]

Hi geekbuying! I was wondering how long does the staff takes to test a mobile phone? Cos I was hoping that they can send it out today so i can receive as early as possible
i understand that the phone I've ordered arrived yesterday
Please try to send it out asap!!
order number : #3862183

[GeekBuying_Rep]

Hi geekbuying! I was wondering how long does the staff takes to test a mobile phone? Cos I was hoping that they can send it out today so i can receive as early as possible
i understand that the phone I've ordered arrived yesterday
Please try to send it out asap!!
order number : #3862183

Yes,maybe today .They are flashing the tool for this phone.If it can finish today,maybe it can shipped out.

Please don't worry,if it shipped out we will have a email inform you

By Sunny

[JDfense]

I asked our Logistics Department ,they are waiting for result of China post office.This process is slow.

If you still didn't receive your parcel after 3 months,we will refund to you

I'm just responsible for marketing,if you want to know more details please contact our customer service.

I don't understand, why you don't work together with your Logistic guys. Your customer is waiting 3 month for a shipment that will never reach him.

So it is about time to refund and give him the information, when this will happen concret.

JD

[Lior9798]

Hi Geekbuying,

I purchased 2 xiaomi devices on your site.
I waited 2 months for it to arrive, but when it arrived, it was only 1 device in the package!!!
Since then nobody's answering in your customer service.
Is this a fraud or what?! In this kind of problems, someone needs to answer right away and take care of it, including a compensation for all that i've been through with you guys.
Waiting for your response please,
My order: #3793268

Thanks

[GeekBuying_Rep]

Hi Geekbuying,

I purchased 2 xiaomi devices on your site.
I waited 2 months for it to arrive, but when it arrived, it was only 1 device in the package!!!
Since then nobody's answering in your customer service.
Is this a fraud or what?! In this kind of problems, someone needs to answer right away and take care of it, including a compensation for all that i've been through with you guys.
Waiting for your response please,
My order: #3793268

Thanks

But I checked you just bought a redmi note 3 ,not other device on your order

[GeekBuying_Rep]

I don't understand, why you don't work together with your Logistic guys. Your customer is waiting 3 month for a shipment that will never reach him.

So it is about time to refund and give him the information, when this will happen concret.

JD

I just responsible for marketing.If you feedback an order problem on this forum,I will ask for our customer service and then reply you

I don't know more details than our service.

[Lior9798]

Search Product | Your GeekBuying

Dear lior tzuman, Thanks for shopping with us. We have got your payment for order #3793268 and we will ship out as soon as possible. You will receive an email sent by our system for the shipping information details once your order is shipped. Tips for you For overseas warehouse orders, 1-2 processing days For normal orders, 2-7 processing days You can review your order here: Order Summary Order Number: #3793268 Order Status: Paid lior tzuman kfar aza kfar aza,HaDarom 85142 Israel Phone: +972507413490 Shipping method: Registered Airmail Xiaomi Redmi Note 3 5.5Inch FHD 3GB 32GB Smartphone 64bit Helio X10 Octa Core MIUI V7 13.0MP TOUCH ID - Gray 2 USD 339.98 Sub Total: USD 339.98 Shipping Cost: USD 0.00 Grand Total: USD 335.17

[Lior9798]

Do you see the quantity now, or do you need more proofs?

[GeekBuying_Rep]

Search Product | Your GeekBuying

Dear lior tzuman, Thanks for shopping with us. We have got your payment for order #3793268 and we will ship out as soon as possible. You will receive an email sent by our system for the shipping information details once your order is shipped. Tips for you For overseas warehouse orders, 1-2 processing days For normal orders, 2-7 processing days You can review your order here: Order Summary Order Number: #3793268 Order Status: Paid lior tzuman kfar aza kfar aza,HaDarom 85142 Israel Phone: +972507413490 Shipping method: Registered Airmail Xiaomi Redmi Note 3 5.5Inch FHD 3GB 32GB Smartphone 64bit Helio X10 Octa Core MIUI V7 13.0MP TOUCH ID - Gray 2 USD 339.98 Sub Total: USD 339.98 Shipping Cost: USD 0.00 Grand Total: USD 335.17

I'm sorry checked it again.Yes,you bought 2 smartphone.

ok,I will ask for our customer service what happened ?

Later they will reply you

[Lior9798]

Why don't they reply me when i contact them? what kind of customer service is it? why do i need to go through all this just to get an answer?

[GeekBuying_Rep]

Why don't they reply me when i contact them? what kind of customer service is it? why do i need to go through all this just to get an answer?

Maybe they miss your email .But don't worry,I will feedback to them

[Lior9798]

Actually, i sent 5 of them emails, so idk about missing my emails. Anyways, waiting for them to respond.

[criszz]

when i said they lies, noone belived me, now this site is not trustly, why to wait 3 month for my money ? i paid insurace, refund me and wait for investigation vith your postal agent. you belive i'm a credit bank ?
when i paid it took 3 seconds now to refund 3 month ? scam site geekbuying

[JDfense]

I just responsible for marketing.If you feedback an order problem on this forum,I will ask for our customer service and then reply you

I don't know more details than our service.

Hello Geekbuying,

when you are only responsible for marketing, why do you answer then in a support thread in the Geekbuying section on FreakTab.com.

I see this support thread as an extension to your regular services on Geekbuying.com. Pointing just back to your standard service is no win-win situation.
We risk only to get conflicts here.

People come in my opinion for two reasons in this thread:

1. They have a problem with your standard service and want a second look on there problem and hope for concrete and straight help.
2. They hope to get on FreakTab.com a faster answer from Geekbuying to any question.

What do you think, what you try to accomplish besides advertising here on FreakTab.com?

JD