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Customer Service: Order Shipping, After-Sale Problem, Post Here!
Hi emma,
I Will start my order placed on 8 december 2014
Order Number: #3229836
has still not arrived i have been in touch with anna and evan and still nothing has been sorted.
I also have a issue with
Order Number: #3203663
I ordered Item Code: 316262
This has been supplied without the gps software please help me with these issues,
I have spent at least £2500 with you over our year long relationship and can usually recommend Geekbuying to all who have worries anyway over to you hope you had a great Chinese new year
I have ordered a product on the 19th of February, my order statut is still « processing » after ten days. However, I have paid for a TNT shipping who is supposed to delivery between 3 and 5 business days (I have paid 12 pounds for that).
I have paid for this shipping because I am leaving in 2 weeks and I need to receive my product before. !!! No news from the website for the moment. Do you think I will receive all in good time ? HELP ME !
Ordered a box on 22nd of februari, 1 week later order is still on processing but its already payed for Order Number: #3278630
Order Date: 2/22/2015 Order Status: Payment Confirmed (Processing)
Would like to know if the box is already shipped..??
Home Cinema Setup Livingroom: 50" Panasonic Plasma - CS-X806 (s802 1gb/8gb) with Mele F10 on OpenElec 5.0.3 with Kodi - Pioneer Receiver - JBL Surround System - 4TB NAS
Bedroom Media Setup: 32" Philips LCD - KR-42 wasser rom
I have ordered a product on the 19th of February, my order statut is still « processing » after ten days. However, I have paid for a TNT shipping who is supposed to delivery between 3 and 5 business days (I have paid 12 pounds for that).
I have paid for this shipping because I am leaving in 2 weeks and I need to receive my product before. !!! No news from the website for the moment. Do you think I will receive all in good time ? HELP ME !
order : 3276399
Thank, Anne
Dear sir,
I have checked that you placed order on Feb 19th, we have already in vacation. I find that you buy a red SJCAM M10, the factory is still in vacation, is it possible for you to change to sliver color so that we can ship out your order today?
Here is the sliver version link: http://www.geekbuying.com/item/SJCAM...er-336964.html
Ordered a box on 22nd of februari, 1 week later order is still on processing but its already payed for Order Number: #3278630
Order Date: 2/22/2015 Order Status: Payment Confirmed (Processing)
Would like to know if the box is already shipped..??
Dear sir,
We have a Chinese lunar new year holiday, that's why your order was delay. I have checked your order and confirmed with relevant staff, the factory of MXQ TV BOX will start to resume production this week. The new batch will arrive on Mar 7th and can be shipped out on Mar 9th, hope you can wait more patiently. Any questions, feel free to let me know.
Hi emma,
I Will start my order placed on 8 december 2014
Order Number: #3229836
has still not arrived i have been in touch with anna and evan and still nothing has been sorted.
I also have a issue with
Order Number: #3203663
I ordered Item Code: 316262
This has been supplied without the gps software please help me with these issues,
I have spent at least £2500 with you over our year long relationship and can usually recommend Geekbuying to all who have worries anyway over to you hooe you had a great Chinese new year
Dear sir,
About your order #3229836, i have arrange relevant staff to deal with it, you can get refund in 48 hours. Sorry to make you feel inconvenience.
About the problem for product 316262, i have reported it to relevant staff, they will confirm with factory and then contact you.
Dear sir,
I have checked that you placed order on Feb 19th, we have already in vacation. I find that you buy a red SJCAM M10, the factory is still in vacation, is it possible for you to change to sliver color so that we can ship out your order today?
Here is the sliver version link: http://www.geekbuying.com/item/SJCAM...er-336964.html
Sincerely
Emma
YES YES YES , i definitely don't care about the color, silver is ok for me. What is the next step ? can i have a number to track my order ?
Dear sir,
About your order #3229836, i have arrange relevant staff to deal with it, you can get refund in 48 hours. Sorry to make you feel inconvenience.
About the problem for product 316262, i have reported it to relevant staff, they will confirm with factory and then contact you.
Sincerely
Emma
Refunded today thanks emma
MXQ Amlogic S805
VOYO Mini PC Windows 8.1 Intel Z3735F
Tronsmart Draco AW80 Telos Allwinner A80
-Finless ROM 1.1 - BETA2
Tronsmart Vega S89 Amlogic S802
-Finless 2.1 ROM
i order one item and pay with WU. But i not got any response about my order. I also request about order a tablet Onda v116w but no answer. Now i am wondering and i will not order because afraid lose my money. Because my first order i didnT got any response. I only get email that u staff is in holiday until 25.2. but we have allready march...
Also no chat is avaible even i look on the time shedule u post on your website.
So could you tell me whats happen? Why i pay DHL express, when u not do any reaction of my order?
my order is 3282934 and i send a mail with request order the onda Tab too but i got no response...
I would be happy if any stuff could check my question, so that i can oder the tablet asp.
Not really glad with the way it went, for paypal you have 45 days to make a claim if a product was not received..... with this late shipping date there is almost no time left for the product to get delivered in time. what if the product gets lost, i cannot make that claim because you send it after like 3 weeks and shipping takes more then 15 days for sure.
Had this before with other chinese seller, send out after holiday without notification, never got the product and i was to late to make a claim because he told me, i send it sorry for the delay. and my money was lost. no refund nothing from paypal. goodbye money
So if the product is not here within the 45 days from the payment date, i will make the claim with paypal for not receiving my product.
money is not growing on the tree here, next time it would be nice that you inform people on your website about the holiday's !
Home Cinema Setup Livingroom: 50" Panasonic Plasma - CS-X806 (s802 1gb/8gb) with Mele F10 on OpenElec 5.0.3 with Kodi - Pioneer Receiver - JBL Surround System - 4TB NAS
Bedroom Media Setup: 32" Philips LCD - KR-42 wasser rom
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