Customer Service: Order Shipping, After-Sale Problem, Post Here!

[snoopy_bonn]

Thanks

Hello Emma,

NOW i got the confirmation, thats great thank you so much!!!!

now i am happy and my day can continue!

Thanks so much !!!!!

Guido

Dear sir,
I have report this problem to relevant staff, i will give you a feedback later.

Sincerely
Emma

[wolfheart79]

Which product you buy? Too post here, i cannot find it. If you want to change to another expensive product, you just need to pay the difference.

Emma

I don t like , to lose to much time , You have to offer me , I now what to buy ! . I am a engineer of electronic and i now all the parameters . I have a problem from you company , for one case I need solution not to bay any other more or less expensive . If you don t offer me o solution or you company , thank u . Please refund me .

Regards

[CMJ]

Hi emma i placed a order on the 24th february,and my order is still being processed,i wasn't expecting to wait this long for my item to be despatched,i even paid extra for DHL shipping method so i wouldn't have to wait to long.

My Order Number: #3280055

I Would like this resolved asap thanks.

[Harpalak]

Hi,
If the factory can be delivered on time, i think there is no problem to get it around March 10th.

Sincerely
Emma

Dear Emma,
If I received it tracking number why I do not see it in DHL system, the number may be bad?
Thank you,
Viktor

[wolfheart79]

I don t like , to lose to much time , You have to offer me , I now what to buy ! . I am a engineer of electronic and i now all the parameters . I have a problem from you company , for one case I need solution not to bay any other more or less expensive . If you don t offer me o solution or you company , thank u . Please refund me .

Regards

Silence is your solution ??

[EGM92]

Hello Emma,

Thank you for getting back to me about my 2 orders, they've been shipped and I now have the tracking. They'll most likely be here next weeks.

I had another issue though. Amy has been dealing with me about a TV01 box that was DOA, the box is currently at your California warehouse. Amy confirmed that it was there, and asked if I wanted a refund or replacement, I told her a replacement and haven't got any sort of reply. How long should I have to wait for a reply? I need this matter solved quickly. It's been in your warehouse since the early lunar new year break and am still waiting for this matter to be resolved. It shouldn't take a month to have something replaced.

Please let me know.

[GeekBuying_Rep]

I don t like , to lose to much time , You have to offer me , I now what to buy ! . I am a engineer of electronic and i now all the parameters . I have a problem from you company , for one case I need solution not to bay any other more or less expensive . If you don t offer me o solution or you company , thank u . Please refund me .

Regards

Silence is your solution ??

Dear sir,
Sorry for my delay, but i am too busy with my other work, all post here i will reply in 48 hours in business days.
#3279801 is your order, right? The factory workers start to work today, the Cube Talk 9X will arrive in our warehouse next week. If you don't want to wait any more, i can help you to get the refund, if you are wiling to change the product, feel free to send the product link to me.

Sincerely
Emma

[wolfheart79]

Dear sir,
Sorry for my delay, but i am too busy with my other work, all post here i will reply in 48 hours in business days.
#3279801 is your order, right? The factory workers start to work today, the Cube Talk 9X will arrive in our warehouse next week. If you don't want to wait any more, i can help you to get the refund, if you are wiling to change the product, feel free to send the product link to me.

Sincerely
Emma

This story its not good , you don t now exact time when arrive , and the third you sell again in your site and you don t have. For now I think refund after 1 month talk again.

REGARDS

[GeekBuying_Rep]

Hi emma i placed a order on the 24th february,and my order is still being processed,i wasn't expecting to wait this long for my item to be despatched,i even paid extra for DHL shipping method so i wouldn't have to wait to long.

My Order Number: #3280055

I Would like this resolved asap thanks.

Hi,
Your package is under packaging, you can get the tracking number soon.

Sincerely
Emma

[wolfheart79]

This story its not good , you don t now exact time when arrive , and the third you sell again in your site and you don t have. For now I think refund after 1 month talk again.

REGARDS

Yes that's my order number

[GeekBuying_Rep]

Dear Emma,
If I received it tracking number why I do not see it in DHL system, the number may be bad?
Thank you,
Viktor

The online info update have some delay, you can track it in later days.

Sincerely
Emma

[GeekBuying_Rep]

Hello Emma,

Thank you for getting back to me about my 2 orders, they've been shipped and I now have the tracking. They'll most likely be here next weeks.

I had another issue though. Amy has been dealing with me about a TV01 box that was DOA, the box is currently at your California warehouse. Amy confirmed that it was there, and asked if I wanted a refund or replacement, I told her a replacement and haven't got any sort of reply. How long should I have to wait for a reply? I need this matter solved quickly. It's been in your warehouse since the early lunar new year break and am still waiting for this matter to be resolved. It shouldn't take a month to have something replaced.

Please let me know.

Hi,
Please let me know your order number for TV01 box, it's hard for me to find it. I will help you to inform Amy to deal with it ASAP.

Sincerely
Emma

[GeekBuying_Rep]

Yes that's my order number

Ok, i have informed relevant staff to deal with your order. You will get refund soon.

Sincerely
Emma

[wolfheart79]

The online info update have some delay, you can track it in later days.

Sincerely
Emma

I have a refund , thank u , who is the right person to talk for the stock when arrive ??

[GeekBuying_Rep]

I have a refund , thank u , who is the right person to talk for the stock when arrive ??

You can send the PM to me on Freaktab.