Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Sorry but i have talk to Evan on chat and told me its not in stock , next week !!!!. who have right ???

Hi,
I have confirmed with online chat, maybe we check the different product link. You want to buy this one, right? http://www.geekbuying.com/item/Onda-...nd-330108.html

The Onda V989 Allwinner A80T Octa Core tablet is in stock, only 5 PCS left. Please hurry to place the order.

Sincerely
Emma

[GeekBuying_Rep]

Hi Emma
My Name is Martin Krumpek

I placed a order (Sportcamera Accessories / GOPRO) and payed via payal on 10.Feb 2015 i make also the hook at DHL shipping (3-5 Days) but until now i did not receive anything . The ammount was 55,69 Euro. or 61,06 Usd.
When i placed my order i never get any mail or confirmation with Ordernumber or trackingnumber.


So please have a look at my order and tell me if its on the way or DHL lost it ?!?

Thank you very much

best regards

Martin Krumpek

Hi,
It's so strange, please let me know your order number and Paypal transaction ID. I will check and reply you.

Emma

[GeekBuying_Rep]

Dear Emma,

I order jiayu s3 last march 9 and i pay it thru paypal. but in my geekbuying account its status is still unpaid. i dont know what to do and i become scared so i click the cancel order button. please help me this is my firstime buying online and i dont want it to be the last also. my order number is 3288624. and this is my paypal transaction ID Unique Transaction ID #6TJ40897JE713460Y. is this item have free case for the phone? and can you give me a coupon for this item? thankyou in advance.

Sincerly,
Lord

Ms. Emma. What happen? You are not responding to my inquiries.please i badly needed your help

Hi,
We have checked your order number and Paypal transaction ID, your order has been canceled. Please check you Paypal account. This item don't have a free case. This product is in low price, i cannot provide coupon for it now. Hope you can understand me. Thank you. Any other questions, feel free to let me know.

Sincerely
Emma

[alkbar]

Hi,
It's so strange, please let me know your order number and Paypal transaction ID. I will check and reply you.

Emma

Hi here is the paypal Transaktionscode 76L309556Y304513V i never received any order number ... maybe its cause i ordered with my mobilephone ?!?

Thanks for now and for your reply

Martin

[GeekBuying_Rep]

Just letting you know that i received my item on tuesday,i would of had it monday but the delivery guy went to wrong place.

Anyway item was well packaged and seems to be working fine.

Once the process procedure gets sorted then things seem to be plain sailing.

People shouldn't have to wait as long as they do for there items to be despatched.

1 to 3 days should be the most it takes really from the customer paying for the item,then it processed and despatched.

But thats my view only on how i think it should be like.

But really wanted to come back and say thanks for sorting mine out.

If the process procedures get sorted then I'd defo buy from geekbuying.com again.

Thank you for your whole feedback. We will strive to improve the processing time.

Sincerely
Emma

[GeekBuying_Rep]

Hi here is the paypal Transaktionscode 76L309556Y304513V i never received any order number ... maybe its cause i ordered with my mobilephone ?!?

Thanks for now and for your reply

Martin

Hi,
837994 is your order number. 1356904102 is your tracking number. Sorry to make you feel inconvenience. I have informed this problem to relevant staff.

Sincerely
Emma

[Lord]

i am confused T.T

Hi,
We have checked your order number and Paypal transaction ID, your order has been canceled. Please check you Paypal account. This item don't have a free case. This product is in low price, i cannot provide coupon for it now. Hope you can understand me. Thank you. Any other questions, feel free to let me know.

Sincerely
Emma

Ms Emma. You said that my order was cancelled bt in my paypal is said that i completed the transaction and geekbuying already received it. I want to order right now the jiayu s3 but im afraid that the amount that i will spend will become doubled because of the transaction that has been cancelled that you said. How will i know that i will not pay for my previous transaction that has been cancelled? Please clarify me. Sorry for so many questions. Hope you understand because this is my first time buying online


ThankYou

[Lord]

help me please

Ms Emma.

I just call my credit card service center and confirmed just now that my payment was process and accepted by geekbuying. And it was subtracted to my avialbale credit limit so im now so sure that you got my payment. But you said my order was cancelled? what should i do now? You already got my payment but you said my order was cancelled. I want to get the item i purchased because i pay for it. Please response ms emma.

[GeekBuying_Rep]

Ms Emma. You said that my order was cancelled bt in my paypal is said that i completed the transaction and geekbuying already received it. I want to order right now the jiayu s3 but im afraid that the amount that i will spend will become doubled because of the transaction that has been cancelled that you said. How will i know that i will not pay for my previous transaction that has been cancelled? Please clarify me. Sorry for so many questions. Hope you understand because this is my first time buying online


ThankYou

Ms Emma.

I just call my credit card service center and confirmed just now that my payment was process and accepted by geekbuying. And it was subtracted to my avialbale credit limit so im now so sure that you got my payment. But you said my order was cancelled? what should i do now? You already got my payment but you said my order was cancelled. I want to get the item i purchased because i pay for it. Please response ms emma.

Dear sir,
Sorry to make you feel inconvenience. Our service staff has sent the email to you yesterday, but you don't reply it. I have confirmed with relevant staff again. I made a misunderstanding. Our service staff said after you paid for it, you clicked the cancel button, that why when i check it in our system, it displayed it's a canceled order. I have asked relevant staff to re-place your order. I will apply a extra $5 off coupon without limited for you to express my apologies. Any other questions, feel free to let me know.

Sincerely
Emma

[Lord]

Dear sir,
Sorry to make you feel inconvenience. Our service staff has sent the email to you yesterday, but you don't reply it. I have confirmed with relevant staff again. I made a misunderstanding. Our service staff said after you paid for it, you clicked the cancel button, that why when i check it in our system, it displayed it's a canceled order. I have asked relevant staff to re-place your order. I will apply a extra $5 off coupon without limited for you to express my apologies. Any other questions, feel free to let me know.

Sincerely
Emma

Good day ms emma
Sorry for all those bad things that i have said. Im just confused that time. I want to make up for geekbuying and for all those person and their rep. You have a very good support team. Very approachable and entertaining. Im just so hasty myself thats why i not realize that our time is not the same and that is the reason why your reply was delayed
Sorry for that.

Can i ask if when my item will be ship?and i want to add an order. Wat should i do?

[mrbeansmini]

Geekbuying not answering my emails - Replacement SJCAM SJ5000+ required

I received the above SJCAM 5000+ camera from Geekbuying.com on Wednesday 4th March 15. I paid for express delivery with DHL which was very good and I also purchased the additional insurance in case there were any problems.
On receiving the item all was good. The packaging/box was in excellent condition and the camera was also very good. This was despite minimal padding being wrapped around the camera box itself!

My problem is that the camera will not accept any of my good quality high street bought memory cards and just sayes card not installed. I also installed the Linkieyes software to my phone but the camera will not activate the wifi (only a red cross shows, it will not go green). Therefore I cannot get a wifi connection to my Iphone 4s. The camera also gets very hot. Therefore the camera is faulty and completely unusable.

I would like a replacement camera and have emailed Geekbuying.com 5 times to request this. However despite their website promising a response within 48 hours I still have not received a response. I am getting very frustrated as the camera cost over £110 UK pounds which is a lot for me. I just need to know that a replacement is being sent to me asap.

If Geekbuying would contact me I would be very grateful.

[EGM92]

Hello Emma. I wrote this email to your after sales support. I need it resolved ASAP. Out of the last 8 boxes I've ordered, 3 are defective.

Today I received my order #3273415. 2 of the android boxes seem to be defective. 1 unit will turn on and nothing will show on screen. It’s only black. My TV says there’s a signal but nothing appears on screen. I’ve tried 4 different HDMI cables with the same problem and even 3 different power adapters. I’ve connected the box to a 1080p and 720p TV with the exact same black screen, the power LED is solid blue just like all the other boxes. 1 Unit powers on and boots into android but has a problem with apps randomly closing, and random reboots for no reason. The box is completely unstable. I’ve tried different power sources and even resetting the box to factory default. It keeps rebooting no matter what. The box won’t play any media for more than 5 minutes without freezing and then rebooting. This includes youtube, XBMC/Kodi, videos from a USB stick.

[Vindex]

So I contacted support wondering how long it would take to process my order and someone by the name of Dora responded asking for my order number. I gave her my order number and have not heard from her since. It's been 3 days. Is there anyone that can help?
My order number is 3284755 by the way

[wolfheart79]

Hi,
This product is in stock. We can get it from factory now, the factory production status is normal. Any other questions, feel free to let me know.

Sincerely
Emma

Hi i am trying to buy again but the coupon code tell me Sorry, the coupon code cannot be used over 1 times this coupon QRBHLEUL . Really one time is the refund !!!. Any solution .???


(Cube Talk 9X U65GT MTK8392 Octa Core 9.7 Inch Retina Capacitive Touch Screen 2048*1536 3G Tablet PC Phablet Android 4.4 2G/16G - White)

[GeekBuying_Rep]

I received the above SJCAM 5000+ camera from Geekbuying.com on Wednesday 4th March 15. I paid for express delivery with DHL which was very good and I also purchased the additional insurance in case there were any problems.
On receiving the item all was good. The packaging/box was in excellent condition and the camera was also very good. This was despite minimal padding being wrapped around the camera box itself!

My problem is that the camera will not accept any of my good quality high street bought memory cards and just sayes card not installed. I also installed the Linkieyes software to my phone but the camera will not activate the wifi (only a red cross shows, it will not go green). Therefore I cannot get a wifi connection to my Iphone 4s. The camera also gets very hot. Therefore the camera is faulty and completely unusable.

I would like a replacement camera and have emailed Geekbuying.com 5 times to request this. However despite their website promising a response within 48 hours I still have not received a response. I am getting very frustrated as the camera cost over £110 UK pounds which is a lot for me. I just need to know that a replacement is being sent to me asap.

If Geekbuying would contact me I would be very grateful.

Hi,
Please don't worry, let me know your order number. I will help you.

Sincerely
Emma