Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello Emma. I wrote this email to your after sales support. I need it resolved ASAP. Out of the last 8 boxes I've ordered, 3 are defective.

Hi,
I have informed relevant staff to help you to solve the problem ASAP. Any other questions, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

So I contacted support wondering how long it would take to process my order and someone by the name of Dora responded asking for my order number. I gave her my order number and have not heard from her since. It's been 3 days. Is there anyone that can help?
My order number is 3284755 by the way

Hi,
Normally, all orders ships in 2 - 7 days. I have checked your order, the teclast X98 Air 3G will arrive in our HK warehouse on Mar 17th. We will ship to you ASAP.

Sincerely
Emma

[GeekBuying_Rep]

Good day ms emma
Sorry for all those bad things that i have said. Im just confused that time. I want to make up for geekbuying and for all those person and their rep. You have a very good support team. Very approachable and entertaining. Im just so hasty myself thats why i not realize that our time is not the same and that is the reason why your reply was delayed
Sorry for that.

Can i ask if when my item will be ship?and i want to add an order. Wat should i do?

Thank you for all your understanding. I have checked that your order is completely packed and wait for shipping. It will ship out tonight. So i don't recommend you to add other product in it. Any other questions, feel free to let me know.

Sincerely
Emma

[mrbeansmini]

SJCam SJ5000+ return - order number #3281987

Hi,
Please don't worry, let me know your order number. I will help you.

Sincerely
Emma

Hi Emma,

My order number is #3281987 for the camera. I need a replacement asap please.

[GeekBuying_Rep]

Hi i am trying to buy again but the coupon code tell me Sorry, the coupon code cannot be used over 1 times this coupon QRBHLEUL . Really one time is the refund !!!. Any solution .???


(Cube Talk 9X U65GT MTK8392 Octa Core 9.7 Inch Retina Capacitive Touch Screen 2048*1536 3G Tablet PC Phablet Android 4.4 2G/16G - White)

Hi,
Please try again. It works now.

Emma

[wolfheart79]

Hi,
Please try again. It works now.

Emma

Sorry, the coupon code cannot be used over 1 times.

[Lord]

waiting for my item

Thank you for all your understanding. I have checked that your order is completely packed and wait for shipping. It will ship out tonight. So i don't recommend you to add other product in it. Any other questions, feel free to let me know.

Sincerely
Emma

Hi Ms Emma
My item was already shipped right? May i know my order# and tracking #? And when i will expect it to be deliver to me? Can i expect it to arrive by next week? Thankyou

[Lord]

any news?

Ms Emma

Any news in my item?

[GeekBuying_Rep]

Hi Emma,

My order number is #3281987 for the camera. I need a replacement asap please.

Hi,
I have informed after-sale service staff about your problem, they will contact you via email. Don't forget to check your inbox. Any other questions, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

Sorry, the coupon code cannot be used over 1 times.

Dear sir,
One account can only use the same coupon in one time.

Emma

[GeekBuying_Rep]

Hi Ms Emma
My item was already shipped right? May i know my order# and tracking #? And when i will expect it to be deliver to me? Can i expect it to arrive by next week? Thankyou

Ms Emma

Any news in my item?

Hi,
RF321943989SG is your tracking number. It shipped out on Mar 13rd. Any other questions, feel free to let me know.

Sincerely
Emma

[wolfheart79]

[QUOTE=GeekBuying_Rep;291656]Dear sir,
One account can only use the same coupon in one time.

Emma this i now but , when I have bought for the first time , YOU DON T HAVE IN STOCK !!! ITS BETTER
UNDERSTAND THE PROBLEM . i have get refund its the first time. Refund mean 1 time ???

THIS IS MY SECOND ORDER 3292940 HOPE NOW ITS IN STOCK BECAUSE IS call Adequate Stock.

[plumliz]

Hi Emma,

Could you please provide me with the status of my order? The order number is 3286327, and I ordered it on 3/5. I have sent numerous email inquiries, but I haven't gotten any responses. Can you please help? Thanks!

[EGM92]

Hi Emma,

Over the weekend I partially fixed a problem I have with the 2 defective boxes in Order #3273415. I told Amy that the matter was solved but now one of the boxes is still acting up, constant reboots etc. I've been having email server issues for the last few days, I don't know if my email about it not being resolved went through. Could you please relay the message so that she can contact me again?

[GeekBuying_Rep]

[QUOTE=wolfheart79;291730]

Dear sir,
One account can only use the same coupon in one time.

Emma this i now but , when I have bought for the first time , YOU DON T HAVE IN STOCK !!! ITS BETTER
UNDERSTAND THE PROBLEM . i have get refund its the first time. Refund mean 1 time ???

THIS IS MY SECOND ORDER 3292940 HOPE NOW ITS IN STOCK BECAUSE IS call Adequate Stock.

Hi,
Thank you for your support. We will process the order ASAP. Any questions, feel free to let me know.

Sincerely
Emma
Emma