Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hi Emma,

Could you please provide me with the status of my order? The order number is 3286327, and I ordered it on 3/5. I have sent numerous email inquiries, but I haven't gotten any responses. Can you please help? Thanks!

Hi,
The Teclast X80H will arrive this week. We will ship to you ASAP.

Sincerely
Emma

[GeekBuying_Rep]

Hi Emma,

Over the weekend I partially fixed a problem I have with the 2 defective boxes in Order #3273415. I told Amy that the matter was solved but now one of the boxes is still acting up, constant reboots etc. I've been having email server issues for the last few days, I don't know if my email about it not being resolved went through. Could you please relay the message so that she can contact me again?

Hi,
I have informed amy to check it and contact with you. Please don't worry.

Sincerely
Emma

[Nero01]

Tinier send me an mail because of EORI-number

3292535
Hi.
In germany as an privat person you dont need an EORI-number.
I send the mail to Tinier two days ago.
Can you please send my tablet ASAP with DHL to me???
I have paid for and I best need it two days before.
Can you change it to 64gb version? I would pay the difference. Dont see it before in 64gb version. xD
Waiting for your request. Best regards from germany.
3292535

[GeekBuying_Rep]

3292535
Hi.
In germany as an privat person you dont need an EORI-number.
I send the mail to Tinier two days ago.
Can you please send my tablet ASAP with DHL to me???
I have paid for and I best need it two days before.
Can you change it to 64gb version? I would pay the difference. Dont see it before in 64gb version. xD
Waiting for your request. Best regards from germany.
3292535

Hi,
I have informed service staff to help you change the product. Please check your inbox, she will contact you.

Sincerely
Emma

[kcang71]

My Order #3292806

Hi Geekbuying support,

I have been trying to contact you via email but there was no reply. I would like to check whether you can check my order #3292806 which is still in processing after 3 days. The payment already confirmed.
My last order the delivery was fast (I received it 3 days later). Not sure what happen on my current order.
Please kindly assist.
Thanks!

My Order: Teclast X98 Air 3G Dual OS Intel Bay Trail-T Z3736F Quad Core 2GB/64GB 9.7 Inch Tablet PC Phablet


Rdgs

[GeekBuying_Rep]

Hi Geekbuying support,

I have been trying to contact you via email but there was no reply. I would like to check whether you can check my order #3292806 which is still in processing after 3 days. The payment already confirmed.
My last order the delivery was fast (I received it 3 days later). Not sure what happen on my current order.
Please kindly assist.
Thanks!

My Order: Teclast X98 Air 3G Dual OS Intel Bay Trail-T Z3736F Quad Core 2GB/64GB 9.7 Inch Tablet PC Phablet


Rdgs

Hi,
Please don't worry, your order is under packaging. It will be shipped out tonight.

Emma

[burimek]

Hi,
I have reported your problem to relevant staff, they will aks shipping compant to open a invetigate case, i will give you a feedback after i get any news. Please don't worry, we will help you.

Have a good weekend!
Sincerely
Emma

Dear sir,
Sorry for my misunderstanding. I made a misunderstanding that i thought you were complaining that we do not ship. I have reported your problem to relevant staff last Saturday, they have send the email to ask shipping company open a investigate case, normally, investigation required 15 days. Please trust us, it's not a scam, we shipped out your package on Feb 5th. Please don't worry, we will help you, any news, i will let you know.

Sincerely
Emma

Hi emma after 2 weeks, no result, have you news for my case...

[EGM92]

Emma,

Why the hell does it take me posting in this thread to get someone/anyone from geekbuying to reply to my case? I replied moments after Amy sent her reply. I haven't heard back since. It shouldn't take days to setup a return.

[wolfheart79]

[QUOTE=GeekBuying_Rep;291981]

Hi,
Thank you for your support. We will process the order ASAP. Any questions, feel free to let me know.
Sincerely
Emma
Emma

Sincerely Emma : My order 3292940. The second time of buying this tablet and the second time you are very serious !!! . I don t understand what to do , I need a gift for my mother and all time wait , wait .

[GeekBuying_Rep]

Hi emma after 2 weeks, no result, have you news for my case...

Hi,
#3263713 is your order, right? Our shipping dept. staff has got the news from the logistic company, please check your inbox, our service staff will help you to solve the problem. Any other questions, feel free to let me know.

Sincerely
Emma

[GeekBuying_Rep]

Emma,

Why the hell does it take me posting in this thread to get someone/anyone from geekbuying to reply to my case? I replied moments after Amy sent her reply. I haven't heard back since. It shouldn't take days to setup a return.

Dear sir,
Sorry to make you feel inconvenience. I know your feeling, i also tired to push them again and again. But our customer staff are too busy with their work, thousands of email need to reply everyday, normally they will reply the email in 48 hours, hope you can understand it. Amy has reply you, please check you inbox.

Sincerely
Emma

[GeekBuying_Rep]

[QUOTE=wolfheart79;292922]

Sincerely Emma : My order 3292940. The second time of buying this tablet and the second time you are very serious !!! . I don t understand what to do , I need a gift for my mother and all time wait , wait .

Dear sir,
Please don't worry. I have confirmed that the Cube Talk 9X will arrive in our warehouse tomorrow. We will ship to you after the quality inspection complete.

Sincerely
Emma

[LeXXoZ]

I am a very disapointed customer now,

today i received my order 3278630

guess what, it has the wrong type of power supply, you send me one for USA plugs, im in EUROPE

So i got it, still cannot use it because its send with wrong powerplug.

i ordered this for someone, that person is nagging my ass off because of this device being delayed, and now i cannot even deliver it

Send me a DUTCH / Europe powerplug plz not a US one

[burimek]

Hi,
#3263713 is your order, right? Our shipping dept. staff has got the news from the logistic company, please check your inbox, our service staff will help you to solve the problem. Any other questions, feel free to let me know.

Sincerely
Emma

Hi, Emma
# 3263713 is my order, right! You say "" Our shipping dept. staff has got the news from the logistic company, please check your inbox, our Service staff Will help you to solve the problem. ""
The answer I got is to wait until next month, I should get it soon.
just for a reminder I order the 31/01/2015 and we are the 20/03/2015
and told me to wait until next month
what is your business policy, delivered before 3 months ??? LOL
especially since I pay for insurance in addition to avoid the the transport problem
I do not know what to do ???

[GeekBuying_Rep]

I am a very disapointed customer now,

today i received my order 3278630

guess what, it has the wrong type of power supply, you send me one for USA plugs, im in EUROPE

So i got it, still cannot use it because its send with wrong powerplug.

i ordered this for someone, that person is nagging my ass off because of this device being delayed, and now i cannot even deliver it

Send me a DUTCH / Europe powerplug plz not a US one

Dear sir,
Sorry to make you feel inconvenience. I have checked your order, we also send a EU adapter with your MXQ TV BOX, did you find it?

Sincerely
Emma