Customer Service: Order Shipping, After-Sale Problem, Post Here!

[arwe]

Order Number: #4665007 - defective item

Dear Geekbuying Team,
our Xiaomi Mi Robot Vacuum Cleaner Robot stopped working after one week of use. The robot only says "An internal error has occured. Please reboot the device.". We tried rebooting and also resetting the vacuum to factory with no success. We contacted your support and received troubleshooting instructions which we followed to no success.
Your support is absolutely uncooperative and not helpful at all, they offered no address for returning the robot for repair or solving our problem in any way.

This is all documented in Support case AF1004061083, AF1003462983 and AF1003779983. Don't ask me why three support cases are opened for one problem, your support did this.
We would like to return the robot have our money back. Please send us shipping information and a shipping label.
Thank you in advance,
Arne

[GeekBuying_Rep]

Order Number: #4665007 - defective item

Dear Geekbuying Team,
our Xiaomi Mi Robot Vacuum Cleaner Robot stopped working after one week of use. The robot only says "An internal error has occured. Please reboot the device.". We tried rebooting and also resetting the vacuum to factory with no success. We contacted your support and received troubleshooting instructions which we followed to no success.
Your support is absolutely uncooperative and not helpful at all, they offered no address for returning the robot for repair or solving our problem in any way.

This is all documented in Support case AF1004061083, AF1003462983 and AF1003779983. Don't ask me why three support cases are opened for one problem, your support did this.
We would like to return the robot have our money back. Please send us shipping information and a shipping label.
Thank you in advance,
Arne

Hi friend,Sorry for inconvenience.
I had told my colleague in Customer Support Team.
And they will contact you again to help you.
Please kindly check email.

[arwe]

Hi friend,Sorry for inconvenience.
I had told my colleague in Customer Support Team.
And they will contact you again to help you.
Please kindly check email.

Thank you very much!

[Diego Salerno]

I ordered a pack on September 21/18.
paid with PayPal.
Payment was received .
Was told item will be shipped Friday. Now 10 days and still no shipping.
Order number 4702666

[GeekBuying_Rep]

I ordered a pack on September 21/18.
paid with PayPal.
Payment was received .
Was told item will be shipped Friday. Now 10 days and still no shipping.
Order number 4702666

Hi friend,
Sorry for inconvenience.
We will check it and ship it as soon as possible.

[Ruif]

Order No.:4752243 - defective mecool m8s pro w

Hello.
I bought this tv box as a Christmas gift, but now that it started beeing used we noticed it just keeps freezing, for no reason after a few minutes working.
There are no OTA updates available. How should i proceed to have it replaced?

Thank you

[GeekBuying_Rep]

Order No.:4752243 - defective mecool m8s pro w

Hello.
I bought this tv box as a Christmas gift, but now that it started beeing used we noticed it just keeps freezing, for no reason after a few minutes working.
There are no OTA updates available. How should i proceed to have it replaced?

Thank you

Hi friend,

Thank you for your order.

Sorry for inconvenience.

Our Customer Service Team will send email to you and help you.

Please don't worry.

Please feel free to check the email.

[Mouse M.D.]

Hi,
Could You tell me please, if I order a Youping scooter, shipping from China, to EU /Hungary/ is it duty and tax free 100% ? The only shipping method is "Railroad line". The customer service answered "there is no custom taxes by this way"
Thanks!

[GeekBuying_Rep]

Hi,
Could You tell me please, if I order a Youping scooter, shipping from China, to EU /Hungary/ is it duty and tax free 100% ? The only shipping method is "Railroad line". The customer service answered "there is no custom taxes by this way"
Thanks!

Hi,
Yes. It is tax free via Railroad line.

[Firefighter]

Hello, i have problems whit a KIII Pro, it is non compatible with my satellite antenna, the antenna send a SCR signal but the box doesn't read this signal.
how can i resolve the problem?

[GeekBuying_Rep]

Hello, i have problems whit a KIII Pro, it is non compatible with my satellite antenna, the antenna send a SCR signal but the box doesn't read this signal.
how can i resolve the problem?

Hi ,

Please kindly send me your Order ID.

[Twisted714]

i am looking for order #5195128
it was ordered a month ago.
please get back to me

[trebor]

Things can be little slow form China due to worldy situation....

I just reveived a package I ordered in Febuary from **** that came from China

They should be online in about 5 hours to hopefully sort things out

[GeekBuying_Rep]

i am looking for order #5195128
it was ordered a month ago.
please get back to me

Hi,

Sorry for the late response.
The package is in transit.
Please kindly check the shipping info here.

https://t.17track.net/en#nums=RU727663400NL

Any questions just feel free to ask..

[Jole]

Please check order 5158139, it has passed more than 120 days since i ordered, and package is nowhere to be found. I ask for refund, because all deadlines are passed. Geekbuying support do not want to help.. it is parcel GT King payed 91 euros..