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Geekbuying reneges on warranty.

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    Geekbuying reneges on warranty.

    i had my roommate order me a gt king from geekbuying. it dies after a month of lightweight use. i had never bought a box from china before, but i have gotten many off of amazon. i did not understand that beelink wasn't responsible for the replacement or repair, so i went round and round with beelink for two months via email. with beelink telling what my next step is to bring the box back to life. (the box flashes ok, but has no video output). beelink asks for proof of purchase, which I produce. then nothing. totally ignored. at this point ive had enough and start accepting that I got burned on the box. im looking around the geekbuying site, and discover that it is geekbuyings issue, and not beelink. that to me is some seriously ****ed up logic.
    back to the issue...
    geekbuying goes the same shit beelink did, flash this, flash that. the box still has no output. at the end of the correspondence with geekbuying, the representative want to pay me off with 40 bucks and have me get the box repaired here, in the US. i say no. i want a box. a beelink gt-king that i paid $110 for, and that took 3 months to finally show up on my doorstep. the reps logic on the $40 was that the box was used. it died after 1 month of use. still waiting on my my gt king. in the meantime i bought a shield. but i dont want anybody getting over on me for anything.
    geekbuying or beelink owes me a king.
    i think they should not have the privilege of selling to anybody outside their own country, unless they stand the products they sell.

    #2
    Yep... its quite a nag..when you need to send something back to China
    -It happend to me ones...HDMI port came lose

    ?????Hmm..doesn't geekbuying have a US warehouse?
    -perhaps you can send it there?...
    Did you get a Support-ticked.. if yes.. can you post it ( So, geekbuying support can help you at freaktab )

    So, after a month of low use.. it stopped working... some thoughts
    1.adaptor issues? ..try using a another one (same voltage )
    2.HDMI port came lose? ..see if the port is lose
    3.handshake issue between TV and TV box? ...try other TV ( say at friends house )

    Anyway... goodluck

    Comment


      #3
      Originally posted by Twisted714 View Post
      i had my roommate order me a gt king from geekbuying. it dies after a month of lightweight use. i had never bought a box from china before, but i have gotten many off of amazon. i did not understand that beelink wasn't responsible for the replacement or repair, so i went round and round with beelink for two months via email. with beelink telling what my next step is to bring the box back to life. (the box flashes ok, but has no video output). beelink asks for proof of purchase, which I produce. then nothing. totally ignored. at this point ive had enough and start accepting that I got burned on the box. im looking around the geekbuying site, and discover that it is geekbuyings issue, and not beelink. that to me is some seriously ****ed up logic.
      back to the issue...
      geekbuying goes the same shit beelink did, flash this, flash that. the box still has no output. at the end of the correspondence with geekbuying, the representative want to pay me off with 40 bucks and have me get the box repaired here, in the US. i say no. i want a box. a beelink gt-king that i paid $110 for, and that took 3 months to finally show up on my doorstep. the reps logic on the $40 was that the box was used. it died after 1 month of use. still waiting on my my gt king. in the meantime i bought a shield. but i dont want anybody getting over on me for anything.
      geekbuying or beelink owes me a king.
      i think they should not have the privilege of selling to anybody outside their own country, unless they stand the products they sell.
      Hi,

      Sorry for the inconvenience caused.
      Please kindly send me your order ID.
      Geekbuying Customer Service Team will contact you.
      Coupons Updated Every Day: https://bit.ly/2RnbHUi

      Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

      Comment


        #4
        Originally posted by mitchell4you View Post
        Yep... its quite a nag..when you need to send something back to China
        -It happend to me ones...HDMI port came lose

        ?????Hmm..doesn't geekbuying have a US warehouse?
        -perhaps you can send it there?...
        Did you get a Support-ticked.. if yes.. can you post it ( So, geekbuying support can help you at freaktab )

        So, after a month of low use.. it stopped working... some thoughts
        1.adaptor issues? ..try using a another one (same voltage )
        2.HDMI port came lose? ..see if the port is lose
        3.handshake issue between TV and TV box? ...try other TV ( say at friends house )

        Anyway... goodluck
        Hi,

        Sorry for the inconvenience caused.
        Is there also any problem of your order?
        Please kindly leave your Order ID here.
        Geekbuying Customer Service Team will contact you.
        Coupons Updated Every Day: https://bit.ly/2RnbHUi

        Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

        Comment


          #5
          Order No: 5195128 april 25, 2020
          Thanks
          please use [email protected] you can CC the original email if you wish, the one that is registered to this sale

          Comment


            #6
            Originally posted by Twisted714 View Post
            Order No: 5195128 april 25, 2020
            Thanks
            please use [email protected] you can CC the original email if you wish, the one that is registered to this sale
            Hi,

            Our Customer Service Team has sent email to you.
            Please kindly check it.
            Sorry again for the inconvenience.
            Last edited by GeekBuying_Rep; 03-11-2021, 18:14.
            Coupons Updated Every Day: https://bit.ly/2RnbHUi

            Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

            Comment


              #7
              the offer of $70 is unacceptable. your company is showing that their word is no good.
              liars, cheats, and thieves.
              just send a replacement box, not very difficult.

              Comment


                #8
                Pretty much all online stores..only send a replacement after..receiving the broken item

                One of the Pitt falls of buying from China.,
                pros
                Cheap items

                Cons
                It takes quite sometime to get your parcel
                and
                If something goes wrong...sending items back...and receiving a replacement...takes a lot of time

                Note...I think its still worth it.. as it rarely goes wrong

                ---PS
                don't say bad words about GK...the are trying to help..
                also the did not make the product...the are just one of many resellers of beelink products

                Anyway..Goodluck


                ??????

                Comment


                  #9
                  Originally posted by Twisted714 View Post
                  the offer of $70 is unacceptable. your company is showing that their word is no good.
                  liars, cheats, and thieves.
                  just send a replacement box, not very difficult.
                  Thank you for your message.
                  You signed for on June 3 and gave feedback on December 26, it's about 6 months.
                  $60 is the most refund we can offer.
                  If you accept, TV BOX is no longer warranted.
                  And our Customer Service Team also sent email to you.
                  Thank you for your understanding and patience.
                  Coupons Updated Every Day: https://bit.ly/2RnbHUi

                  Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                  Comment


                    #10
                    Originally posted by mitchell4you View Post
                    Pretty much all online stores..only send a replacement after..receiving the broken item

                    One of the Pitt falls of buying from China.,
                    pros
                    Cheap items

                    Cons
                    It takes quite sometime to get your parcel
                    and
                    If something goes wrong...sending items back...and receiving a replacement...takes a lot of time

                    Note...I think its still worth it.. as it rarely goes wrong

                    ---PS
                    don't say bad words about GK...the are trying to help..
                    also the did not make the product...the are just one of many resellers of beelink products

                    Anyway..Goodluck


                    ??????

                    Thank you for your understanding.
                    Coupons Updated Every Day: https://bit.ly/2RnbHUi

                    Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                    Comment

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