Geekbuying reneges on warranty.

[Twisted714]

i had my roommate order me a gt king from geekbuying. it dies after a month of lightweight use. i had never bought a box from china before, but i have gotten many off of amazon. i did not understand that beelink wasn't responsible for the replacement or repair, so i went round and round with beelink for two months via email. with beelink telling what my next step is to bring the box back to life. (the box flashes ok, but has no video output). beelink asks for proof of purchase, which I produce. then nothing. totally ignored. at this point ive had enough and start accepting that I got burned on the box. im looking around the geekbuying site, and discover that it is geekbuyings issue, and not beelink. that to me is some seriously ****ed up logic.
back to the issue...
geekbuying goes the same shit beelink did, flash this, flash that. the box still has no output. at the end of the correspondence with geekbuying, the representative want to pay me off with 40 bucks and have me get the box repaired here, in the US. i say no. i want a box. a beelink gt-king that i paid $110 for, and that took 3 months to finally show up on my doorstep. the reps logic on the $40 was that the box was used. it died after 1 month of use. still waiting on my my gt king. in the meantime i bought a shield. but i dont want anybody getting over on me for anything.
geekbuying or beelink owes me a king.
i think they should not have the privilege of selling to anybody outside their own country, unless they stand the products they sell.

[mitchell4you]

Yep... its quite a nag..when you need to send something back to China
-It happend to me ones...HDMI port came lose

?????Hmm..doesn't geekbuying have a US warehouse?
-perhaps you can send it there?...
Did you get a Support-ticked.. if yes.. can you post it ( So, geekbuying support can help you at freaktab )

So, after a month of low use.. it stopped working... some thoughts
1.adaptor issues? ..try using a another one (same voltage )
2.HDMI port came lose? ..see if the port is lose
3.handshake issue between TV and TV box? ...try other TV ( say at friends house )

Anyway... goodluck

[GeekBuying_Rep]

i had my roommate order me a gt king from geekbuying. it dies after a month of lightweight use. i had never bought a box from china before, but i have gotten many off of amazon. i did not understand that beelink wasn't responsible for the replacement or repair, so i went round and round with beelink for two months via email. with beelink telling what my next step is to bring the box back to life. (the box flashes ok, but has no video output). beelink asks for proof of purchase, which I produce. then nothing. totally ignored. at this point ive had enough and start accepting that I got burned on the box. im looking around the geekbuying site, and discover that it is geekbuyings issue, and not beelink. that to me is some seriously ****ed up logic.
back to the issue...
geekbuying goes the same shit beelink did, flash this, flash that. the box still has no output. at the end of the correspondence with geekbuying, the representative want to pay me off with 40 bucks and have me get the box repaired here, in the US. i say no. i want a box. a beelink gt-king that i paid $110 for, and that took 3 months to finally show up on my doorstep. the reps logic on the $40 was that the box was used. it died after 1 month of use. still waiting on my my gt king. in the meantime i bought a shield. but i dont want anybody getting over on me for anything.
geekbuying or beelink owes me a king.
i think they should not have the privilege of selling to anybody outside their own country, unless they stand the products they sell.

Hi,

Sorry for the inconvenience caused.
Please kindly send me your order ID.
Geekbuying Customer Service Team will contact you.

[GeekBuying_Rep]

Yep... its quite a nag..when you need to send something back to China
-It happend to me ones...HDMI port came lose

?????Hmm..doesn't geekbuying have a US warehouse?
-perhaps you can send it there?...
Did you get a Support-ticked.. if yes.. can you post it ( So, geekbuying support can help you at freaktab )

So, after a month of low use.. it stopped working... some thoughts
1.adaptor issues? ..try using a another one (same voltage )
2.HDMI port came lose? ..see if the port is lose
3.handshake issue between TV and TV box? ...try other TV ( say at friends house )

Anyway... goodluck

Hi,

Sorry for the inconvenience caused.
Is there also any problem of your order?
Please kindly leave your Order ID here.
Geekbuying Customer Service Team will contact you.

[Twisted714]

Order No: 5195128 april 25, 2020
Thanks
please use [email protected] you can CC the original email if you wish, the one that is registered to this sale

[GeekBuying_Rep]

Order No: 5195128 april 25, 2020
Thanks
please use [email protected] you can CC the original email if you wish, the one that is registered to this sale

Hi,

Our Customer Service Team has sent email to you.
Please kindly check it.
Sorry again for the inconvenience.

[Twisted714]

the offer of $70 is unacceptable. your company is showing that their word is no good.
liars, cheats, and thieves.
just send a replacement box, not very difficult.

[mitchell4you]

Pretty much all online stores..only send a replacement after..receiving the broken item

One of the Pitt falls of buying from China.,
pros
Cheap items

Cons
It takes quite sometime to get your parcel
and
If something goes wrong...sending items back...and receiving a replacement...takes a lot of time

Note...I think its still worth it.. as it rarely goes wrong

---PS
don't say bad words about GK...the are trying to help..
also the did not make the product...the are just one of many resellers of beelink products

Anyway..Goodluck


??????

[GeekBuying_Rep]

the offer of $70 is unacceptable. your company is showing that their word is no good.
liars, cheats, and thieves.
just send a replacement box, not very difficult.

Thank you for your message.
You signed for on June 3 and gave feedback on December 26, it's about 6 months.
$60 is the most refund we can offer.
If you accept, TV BOX is no longer warranted.
And our Customer Service Team also sent email to you.
Thank you for your understanding and patience.

[GeekBuying_Rep]

Pretty much all online stores..only send a replacement after..receiving the broken item

One of the Pitt falls of buying from China.,
pros
Cheap items

Cons
It takes quite sometime to get your parcel
and
If something goes wrong...sending items back...and receiving a replacement...takes a lot of time

Note...I think its still worth it.. as it rarely goes wrong

---PS
don't say bad words about GK...the are trying to help..
also the did not make the product...the are just one of many resellers of beelink products

Anyway..Goodluck


??????

Thank you for your understanding.