Received defective TV box, any chance of recovering?

[msacco]

Hey guys, I've ordered the A95X F3 air a few months back and I'm very happy with it, it does just what I wanted it for a really great price.
I've read that the A95X F3(non air model) should be better, which is what I wanted to get in the first place but didn't notice that I bought the air model.

Anyway, I bought another A95X F3 box, but unfortunately when I received it it was defective from day 1. I'm powering up the TV box, nothing happens, I'm pretty sure that 5 seconds after the TV box powers up, it simply gets completely stuck for a reason, then after 2 minutes dead pixels starts to show on the screen. I was trying to get a refund, but it's not going well so far(god knows why...), while I'm trying to get my money back, I'm trying to see if there's anything I can do.

The issue is this - since the TV box gets stuck after a few seconds, I can't enter the hard reset menu, so can't factory reset, flash firmware etc.
I tried connecting the TV box to the PC, and it does show up, but after I start flashing the TV box seems to disconnect for a second and then connect again, which results in the process being stuck on 1% Download DDR, tried many things, but it didn't work.

Any ideas? Should I just give up on that?

Thanks for the help!

Edit: I have unchecked the erase flash and erase bootloader, this seems to solve the issue and I was able to flash successfully, but something is still wrong.
I have turned on the TV box, it was kinda stuck at first like usual, then I had some dead pixels all over the screen, I was about to turn it off, but then it somehow moved on to the actual booting animation, I've let it boot, and set it up but after every action I make, e.g - selecting an option, the TV box gets stuck for like 10-15 seconds, so something is still wrong.

I'm not really sure at this point if it's a hardware issue or software issue. I might try to erase the bootloader again and see how it goes. I'm currently trying to perform a system update from the TV box itself in hopes that it would do any good.

Thanks.

Even after the system update, it still gets stuck after every action.

[BowerR64]

Have you opened it up, maybe the heatsink isnt on good and it overheating?

See if it boots outside the box, maybe try a different HDMI cable

[msacco]

Have you opened it up, maybe the heatsink isnt on good and it overheating?

See if it boots outside the box, maybe try a different HDMI cable

Thanks for the reply, I did open up the box, but everything seems to be ok, it also got stuck without heating at all.
I also used an HDMI I know is working and tried another one as well, it's totally the unit itself.

BUT! I think I just managed to solve this....After I managed to flash it was still stuck as written in the post, but I was then able to get to the hard reset option from the boot, and now I'm running it and it seems to run very well. I just really hope it is the case and it won't get stuck again.

I'm currently running a youtube video on 4K(even though my screen is not 4K) and it runs just fine!

[BowerR64]

If you put anything on it keep backups, i have a MX10 pro box and when i first got it after a day or so it flaked out and they sent me a different one and let me keep the first one.

I thought i fixed it reflashing it and then i thought it was the little jack where the reset button is. I thought it was fixed and i didnt use it for like a week and got it back out and it was dead again

So yours might still flake out

I watched a few youtube videos where they take some of these different boxes apart and some of them had little button cell batteries in em and i wonder if that is because it can save settings or some memory they have on board and the battery keeps all the settings when its unpowered?

[ath156]

Also (if you have) use another power adapter as these are sometimes defective and cause a lot of problems.
If you discover that this is the problem you can ask your seller to refund you the money to buy a new one.