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    Hi Gearbest,

    Just want to pointout poor services I am receiving for my order no. W1710271824121819.

    I had it ordered on 27th Ocgtober and the item is still processing. I created the ticket today (ticket no: WT17110107484) reply is very disappointing. They said item will be dispatched on 30th November, after a month.

    If I go to the product page I can still order it. So you are taking order for the product not in stock? Once you have received the money buyer will be waiting for such a long time. Such a poor practice.

    Can you do anything to speed-up my order? I obviously don't want to cancel and refund.

    Comment


      Originally posted by devang View Post
      Hi Gearbest,

      Just want to pointout poor services I am receiving for my order no. W1710271824121819.

      I had it ordered on 27th Ocgtober and the item is still processing. I created the ticket today (ticket no: WT17110107484) reply is very disappointing. They said item will be dispatched on 30th November, after a month.

      If I go to the product page I can still order it. So you are taking order for the product not in stock? Once you have received the money buyer will be waiting for such a long time. Such a poor practice.

      Can you do anything to speed-up my order? I obviously don't want to cancel and refund.
      Hi,we are sorry for the inconvenience.
      Please check this link https://www.gearbest.com/cell-phones...631.html?wid=4.
      The dispatch time is between Nov 4 - Nov 16.
      Could you please wait more 5-10 business days.
      A shipping confirmation email will be sent to you as soon as your order is dispatched.
      Thank you

      Comment


        Originally posted by gearbest View Post

        hi,
        I am Anny, I let CS to deal with it now.
        Hi,
        Thank you for your message. I have reviewed your case and emphasize with your situation.
        After checking the system it seems you have ordered the EU plug.
        Please check here:https://www.gearbest.com/tv-box/pp_715051.html
        Thank you

        Comment


          Originally posted by kolinsb View Post
          Hi CSGEarbest. Can you explain me what's going on with my order W1710160655387606???? I bought that box 16.10.2017, but as I can see, it is not sent overseas. WTF?!?!?!? Before shipping was cost 0.31$, and it was realy quick. Now shipping cost more, but it 10 times slower. Who is crazy here?!?!??! Also, I made one ticket and I asked GB for additional discount, because I spent moren then 4000$, and you ignoring me. That's not fair, and it just showing how much your respect your loyal customers.
          Hi,
          We have offered you 2 solutions on ticket,please kindly check it.
          We are look forward to hearing from you.
          Have a nice day!

          Comment


            Click image for larger version

Name:	Screenshot_2017-11-01-22-37-16.png
Views:	26
Size:	205.2 KB
ID:	682282 Yes Amy see attached link you sent. Usa plug. Your eu have Color as plug type and USA ordered. Ill resend cs pay pal.
            Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.

            Comment


              Originally posted by scooter2014 View Post
              Click image for larger version

Name:	Screenshot_2017-11-01-22-37-16.png
Views:	26
Size:	205.2 KB
ID:	682282 Yes Amy see attached link you sent. Usa plug. Your eu have Color as plug type and USA ordered. Ill resend cs pay pal.
              Hi,
              Thank you for your reply.
              We will solve your issue on ticket.
              Please kindly check your email.
              We sincerely appreciate your understanding.
              Thanks for your support.

              Comment


                Chin up, and keep smiling Anny....
                bless you as The Peacemaker.
                PS- nice choice of words.... "Empathize"

                em·pa·thize
                ˈempəˌTHīz/
                verb
                1. understand and share the feelings of another.
                  "counselors need to be able to empathize with people"
                Kris....don't forget my boxes! Okay?

                Comment


                  No one pefect... She always try hard. Now go vacume something.
                  Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.

                  Comment


                    You're right! And I was taking the time to say so....
                    So I'll let that go. By the way her name is Anny

                    Yes Amy see attached link you sent
                    Kris....don't forget my boxes! Okay?

                    Comment


                    • scooter2014
                      scooter2014 commented
                      Editing a comment
                      ok clarkkent. Missed kent I see better in day time. So vacume wasnt for you lol...

                    Anny
                    . Could I get your assistance.... CS Ticket sent also.
                    Regarding combining 3 processing invoices into primary device packaging, via DHL

                    ticket ID: WT17110204095

                    keyboard....WB1711021337379468. **
                    usb hub.....WP1711012308282719
                    add to primary dhl shipment:

                    #WB1711020034233693
                    Many thanks for your extra efforts. CK

                    ** Wanted. the alfawise 21t keyboard @ $10.99 flash/ promo, but 30% off pricing would Not load.
                    Can you fix this too?


                    http://user.gearbest.com/m-users-a-o...d-22019204.htm
                    Last edited by ClarkKent; 11-02-2017, 08:25.
                    Kris....don't forget my boxes! Okay?

                    Comment


                      Originally posted by scooter2014 View Post
                      No one pefect... She always try hard. Now go vacume something.
                      Hi,
                      We can resend a proper USA adapter to you.
                      Is the address same as your order?
                      Or you can reply our ticket AT17110202946 with your correct address.
                      Once we confirm the address,we will send to you as soon as possible.
                      Thank you

                      Comment


                        Originally posted by ClarkKent View Post
                        Anny
                        . Could I get your assistance.... CS Ticket sent also.
                        Regarding combining 3 processing invoices into primary device packaging, via DHL

                        ticket ID: WT17110204095

                        keyboard....WB1711021337379468. **
                        usb hub.....WP1711012308282719
                        add to primary dhl shipment:

                        #WB1711020034233693
                        Many thanks for your extra efforts. CK

                        ** Wanted. the alfawise 21t keyboard @ $10.99 flash/ promo, but 30% off pricing would Not load.
                        Can you fix this too?


                        http://user.gearbest.com/m-users-a-o...d-22019204.htm
                        Hi,
                        We have replied your ticket,please kindly check it.
                        As for the item https://www.gearbest.com/air-mouse/pp_756041.html
                        It is $10.99 with 30% off.
                        Thanks for your patience and understanding.
                        Last edited by CSGearbest; 11-02-2017, 10:56.

                        Comment


                          Originally posted by CSGearbest View Post
                          Hi,
                          We have replied your ticket,please kindly check it.
                          As for the item https://www.gearbest.com/air-mouse/pp_756041.html,it is $10.99 with 30% off.
                          Thanks for your patience and understanding.
                          I get a 404 on your link. ??
                          so far, I'm told no combo ship....but an invoice will be sent. I don't understand what is being proposed. Clarity for me please?
                          alfawise 21T KB STILL show 10.99 on the way to cart. Once inside, it becomes list price. Uhg!
                          Kris....don't forget my boxes! Okay?

                          Comment


                          Sure enough, Rd... Didn't see that thank you
                          Kris....don't forget my boxes! Okay?

                          Comment


                            Originally posted by ClarkKent View Post

                            I get a 404 on your link. ??
                            so far, I'm told no combo ship....but an invoice will be sent. I don't understand what is being proposed. Clarity for me please?
                            alfawise 21T KB STILL show 10.99 on the way to cart. Once inside, it becomes list price. Uhg!
                            We are sorry that we can't ship 3 orders in one package.
                            As for the price,we have checked again,it is 10.99USD.
                            If the price is incorrect,please send a screen shot of this error on your ticket.
                            So that we can solve it.
                            Thank you for your cooperation.

                            Comment

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