Customer Service: Order Shipping, After-Sale Problem, Post Here!

[StrangerIV]

Hello Support,
Recently I've bought H96pro mini S905x 2/16 dongle TV box. It has a problem. It connects to my home router (TP-link TL-WR840N, WPA2-PSK, DHCP enabled, no VPN or proxies) but then it says 'Connected, no Internet'. I can see it listed as connected device in the router's Web-interface, IP assigned and no restrictions on it (I have no restrictions configured at all). But if I'm opening Youtube or Chrome or trying to connect my Google account on it, it says there's no internet connection.
BTW, to connect any other device to that router I must only pick router's name in Networks list and type in my Wifi password (network key).
Exact product page: https://www.geekbuying.com/item/H96-...le-390198.html
What should I do?

[GeekBuying_Rep]

Hello Support,
Recently I've bought H96pro mini S905x 2/16 dongle TV box. It has a problem. It connects to my home router (TP-link TL-WR840N, WPA2-PSK, DHCP enabled, no VPN or proxies) but then it says 'Connected, no Internet'. I can see it listed as connected device in the router's Web-interface, IP assigned and no restrictions on it (I have no restrictions configured at all). But if I'm opening Youtube or Chrome or trying to connect my Google account on it, it says there's no internet connection.
BTW, to connect any other device to that router I must only pick router's name in Networks list and type in my Wifi password (network key).
Exact product page: https://www.geekbuying.com/item/H96-...le-390198.html
What should I do?

hello friend,please kindly tell me when did you buy this item？

[StrangerIV]

hello friend,please kindly tell me when did you buy this item？

I ordered it on June 6th, it was shipped on June 21st.

The problem is that WiFi module or it's antenna is very poor in my device. When I plugged it to another TV in another room, the same where my router is, it connects to Internet immediately and shows 100% signal level. When I plug it again to the first TV, it connects very unsure, 'Internet' sign appears on connection after about a minute, and the signal level is 25% - 50% gauge. Speedtest shows about 0.2 Mbps download and 0.8 Mbps upload. I was suspect that there is 'blind spot' for my WiFi, so then I tested that exact place with my Jiayu S3 phone, and it shows me 100% signal level and 18 Mbps down / 10 Mbps up speed. The same for Xiaomi Redmi 4, numbers are around the same. Then I decided to replace the power supply with another I had, and connection become slightly better and speedtest now shows 1 Mbps down and 3 Mbps up speed.

Is there any method to increase H96 antenna efficiency somehow? I'd like not to use additional WiFi repeater. I have USB WiFi 300Mbps dongle which also show an acceptable speed in that place (tested on my notebook), I tried to plug it, but I did not find how to switch to it and disable the built-in WiFi.

[GeekBuying_Rep]

I ordered it on June 6th, it was shipped on June 21st.

The problem is that WiFi module or it's antenna is very poor in my device. When I plugged it to another TV in another room, the same where my router is, it connects to Internet immediately and shows 100% signal level. When I plug it again to the first TV, it connects very unsure, 'Internet' sign appears on connection after about a minute, and the signal level is 25% - 50% gauge. Speedtest shows about 0.2 Mbps download and 0.8 Mbps upload. I was suspect that there is 'blind spot' for my WiFi, so then I tested that exact place with my Jiayu S3 phone, and it shows me 100% signal level and 18 Mbps down / 10 Mbps up speed. The same for Xiaomi Redmi 4, numbers are around the same. Then I decided to replace the power supply with another I had, and connection become slightly better and speedtest now shows 1 Mbps down and 3 Mbps up speed.

Is there any method to increase H96 antenna efficiency somehow? I'd like not to use additional WiFi repeater. I have USB WiFi 300Mbps dongle which also show an acceptable speed in that place (tested on my notebook), I tried to plug it, but I did not find how to switch to it and disable the built-in WiFi.

hello friend,can other devices connect internet via your home router?
Only the H96pro mini S905x 2/16 dongle TV box cannot connect the internet?

[StrangerIV]

hello friend,can other devices connect internet via your home router?
Only the H96pro mini S905x 2/16 dongle TV box cannot connect the internet?

Please, did you read my post to which you are answering?
I wrote:
"I was suspect that there is 'blind spot' for my WiFi, so then I tested that exact place with my Jiayu S3 phone, and it shows me 100% signal level and 18 Mbps down / 10 Mbps up speed. The same for Xiaomi Redmi 4"
Isn't it clear that both phones that I use to test WiFi signal quality in the same place are connected to the same WiFi router? If not, then I state it now. Moreover, my family's three or four notebooks and 6 to 8 smartphones are using my router when they are at home. No problems ever.

[GeekBuying_Rep]

Please, did you read my post to which you are answering?
I wrote:
"I was suspect that there is 'blind spot' for my WiFi, so then I tested that exact place with my Jiayu S3 phone, and it shows me 100% signal level and 18 Mbps down / 10 Mbps up speed. The same for Xiaomi Redmi 4"
Isn't it clear that both phones that I use to test WiFi signal quality in the same place are connected to the same WiFi router? If not, then I state it now. Moreover, my family's three or four notebooks and 6 to 8 smartphones are using my router when they are at home. No problems ever.

yes.friend.I have told supplier and they gave us a reply.
Sorry there is no way to increase H96 antenna efficiency of crossing though the wall.Due to this,you can choose to use it and WIFI router in the same room.Or use additional WiFi repeater.

[StrangerIV]

yes.friend.I have told supplier and they gave us a reply.
Sorry there is no way to increase H96 antenna efficiency of crossing though the wall.Due to this,you can choose to use it and WIFI router in the same room.Or use additional WiFi repeater.

thank you for the answer, friend.
I'll try to get working my 300Mbps usb wifi dongle on it.
I suspect there's a factory defect in built-in wifi module, because of a short circuit HS2734A pin 2 to pin 1 while antenna cable is unsoldered. No solder shortings or H96 PCB defects. When 0R0 resistor (marked on photo by red circle) is also unsoldered, short circuit persists.

[soldiaz]

Some of these boxes are not even worth 3$....

I cant imagine why there are such quality issues...

[GeekBuying_Rep]

Some of these boxes are not even worth 3$....

I cant imagine why there are such quality issues...

Hello friend,
Please tell me your order ID.
Our colleague and I will help you.

[calin5971]

Hi, I experience an incredible situation with Geekbuying and my order. On 28/07 I ordered 2 Xiaowa E20 vacuum cleaners, which were on stock according to the site. (Order no 4653471).
Since then I made several attempts to speed up the shipping, without success. It's been 1 month since then.
First, on 7th August your rep (Shirley) told me that only on aug 11 my ordered items will be available, which of course didn't happened.
Then in the second correspondence, initiated by me, on 14th August, Shirely from Geekbuying tells me that unfortunately only on Aug 18 will arrive the items from the supplier.
Today is 23rd August and no update on my order, I sent them another email.
Is this the desired experience you want to create to your customers??

[GeekBuying_Rep]

Hi, I experience an incredible situation with Geekbuying and my order. On 28/07 I ordered 2 Xiaowa E20 vacuum cleaners, which were on stock according to the site. (Order no 4653471).
Since then I made several attempts to speed up the shipping, without success. It's been 1 month since then.
First, on 7th August your rep (Shirley) told me that only on aug 11 my ordered items will be available, which of course didn't happened.
Then in the second correspondence, initiated by me, on 14th August, Shirely from Geekbuying tells me that unfortunately only on Aug 18 will arrive the items from the supplier.
Today is 23rd August and no update on my order, I sent them another email.
Is this the desired experience you want to create to your customers??

Hello friend,
Sorry for the issue.
And I have checked your order just now.
It has been shipped.
And the tracking number is JVGL06047542230163517179.
Please check it.
And our CS team will contact you.
Sorry again for inconvenience.

[calin5971]

Unfortunately, it has not been shipped yet. Geekbuying only created a label for a future shipping at DHL with the number indicated by you, 1 hour ago. after all this claims in the past 3 weeks...
How about betting that the Pickup Scan will be done only after one-two additional weeks?

[GeekBuying_Rep]

Unfortunately, it has not been shipped yet. Geekbuying only created a label for a future shipping at DHL with the number indicated by you, 1 hour ago. after all this claims in the past 3 weeks...
How about betting that the Pickup Scan will be done only after one-two additional weeks?

Hello friend,
We really have sent it out.
Maybe the info didn't updated in the website.
Because the shipping method is HKEU Priority Line.
The info won't update until the package arrive Europe.

[zecopas]

Hi,

I have submitted order number: #4674220 on 21/08 but I still haven’t received any notification about being dispatched.
On your website it says that orders are dispatched in 2 days.
I tried calling your numbers +86 755 2394 3772 and +86 134 2181 5093 and sent emails to all email addresses I could find but nobody has been responding.

Could you please advise what is happening with my order?

Thanks

[GeekBuying_Rep]

Hi,

I have submitted order number: #4674220 on 21/08 but I still haven’t received any notification about being dispatched.
On your website it says that orders are dispatched in 2 days.
I tried calling your numbers +86 755 2394 3772 and +86 134 2181 5093 and sent emails to all email addresses I could find but nobody has been responding.

Could you please advise what is happening with my order?

Thanks

Hello friend,

Sorry for late response.
I have confirmed it with our CS team.
Your order is shipped this week.
And they will send you the tracking number.