Customer Service: Order Shipping, After-Sale Problem, Post Here!

[keesoodzaa]

Hello My Dear,

I checked your order in stock now,so I asked for our colleague shipped out today.

I'm very so sorry for the delay

hi support
i still not get tracking info or notice shipped. Please provide update.
order# 3852724

[Gnaa]

Hello Dear,

I checked your order phone out of stock now,I don't know when will in stock

Maybe you can consider replacement other phone ?

hi support,

but how is that possible? Geekbuying still sold this phone a few days ago. And my order was placed long time before that?
I dont want a replacement, should i wait for a restock or is it possible to cancel my order and you i sendn my money back?

Thanks,

Gnaa

[GeekBuying_Rep]

hi support
i still not get tracking info or notice shipped. Please provide update.
order# 3852724

We have shipped out,but still haven't updated tracking info.Please be patient

[GeekBuying_Rep]

hi support,

but how is that possible? Geekbuying still sold this phone a few days ago. And my order was placed long time before that?
I dont want a replacement, should i wait for a restock or is it possible to cancel my order and you i sendn my money back?

Thanks,

Gnaa

But I checked this phone out of stock now.

If you want to wait,I will let you know when it is available.

If you want to cancel your order ,please contact our customer service [email protected]

[criszz]

I have very bad experience with geebuying.
Is a long story, i will make more short.
I made my order 3804131 in 18.10.2016, a phone on stock and some accesory, all around 240 euro.
They split my order in two ( different warehouse ) . One part arrived on 10.11. 2016 ( 9.26 euro).
Second part 229 euro not arrived even today 24.11.2016.
Theyr support only tell me to wait. tracking no with post nl stopped on 05.11.2016 with message : item arrived in destination country.
On my post office is no package for me. On customs office they said that package never entered in country. Geebuying continue to say to wait. They dont do reasearch, dont ask post nl about my parcell, they said to wait. Are 35 day from my order. All im thinking is geebuying rob me. They lie and stole my money. I will open PayPal dispute. I paid insurace also.
Like i said, do not trust geebuying support. They lie about stock, about delivery time and give you fake tracking number. Btw this is mine RS622861975NL
Have a good day, all and remeber Do not buy from geebuying expensive products, only buy cheap and be ready to loose your order.

[scooter2014]

Hi Criszz

I not see your post before so ill give you the quick low down. This is not a bitch thread post your order number and the issue. Dont start off being rude. We all know the frustration of ordering from China.
its not uncommon for shipments to be late or held by customs.

Let geekbuying look into it and get back to you here.
Id recommended you post shipping method you picked as well.

Let see what geekbuying has to say.

Regards.

[criszz]

Thank's for that and sorry for my acid tone. I allready know what geekbuing will say : wait dear, wait
My shipping metod was registered airmail. Why im say they lie : i made another order on 21.10 2016 ( some cheap thing's) and guess what? Arrived 2 weeks ago. Same shipping method. And i don't belive are customs delay sience my pack not arrived in my country. Also how is possibile to a later order to arrive faster than old one ?

[scooter2014]

Ok its a working day again in China so lets see what they say today.

So priority pay (You paid extra from faster shipping correct?)

We have all feel your frustration at one time or another but lets see if they make it right.

[GeekBuying_Rep]

Thank's for that and sorry for my acid tone. I allready know what geekbuing will say : wait dear, wait
My shipping metod was registered airmail. Why im say they lie : i made another order on 21.10 2016 ( some cheap thing's) and guess what? Arrived 2 weeks ago. Same shipping method. And i don't belive are customs delay sience my pack not arrived in my country. Also how is possibile to a later order to arrive faster than old one ?

Hello My dear,

I checked your order shipping method as Registered Airmail to your country about 15-30 days,we shipped out 28th October.

But I will let our colleague inquire your parcel tracking info from our post office .If they give me latest news,I will let you know.

[criszz]

Please do so. Thank you. i hope will arrive this year, but im sure that tracking no. is a fake one, i called PostNL in Netherland and is not in their system.
i called geekbuying sale manager and she promises me ,i will have my money back if i don't have package on 30.11.2016. I tell that's imposibile except if she bring me to the door :P
If at the end of the month i don't have package or money back we all see if geekbuyng store is serious or not. i allready see some answers: - wait little more or money will be in your paypal account in 10 days because of paypal ofcourse )) Let' make a bet how it will be, ok ?

[keesoodzaa]

We have shipped out,but still haven't updated tracking info.Please be patient

hi support
i got email confirm my order #3852724 has been sent out on 11-24-2016 and tracking number is "666666"
please update DHL Tracking No. for my order

[GeekBuying_Rep]

hi support
i got email confirm my order #3852724 has been sent out on 11-24-2016 and tracking number is "666666"
please update DHL Tracking No. for my order

Don't worry my dear,later will update the new tracking number and send to you email.

Why my tracking number is "666666" ?
It means your order is factched by the shipping courier from geekbuying's warehouse there will be a transfer tracking sent to you with 48 hours normally.Please wait patiently.

[keesoodzaa]

Don't worry my dear,later will update the new tracking number and send to you email.

Why my tracking number is "666666" ?
It means your order is factched by the shipping courier from geekbuying's warehouse there will be a transfer tracking sent to you with 48 hours normally.Please wait patiently.

hi Support
I still waiting over 96 hours and not get any update

[GeekBuying_Rep]

hi Support
I still waiting over 96 hours and not get any update

ok,no problem.I will let our customer service contact DHL office and reply you correct tracking number

[morik]

Hi Support,

Could you please check my order Number: #3853218.
I ordered it on 11.16 and it is still processing.
Can you please tell me when my order will ship?

Thanks,
Morik