Customer Service: Order Shipping, After-Sale Problem, Post Here!

[wprager]

Hello Dear,

I have asked our colleague,because of our mid-autumn festival .The parcel was delayed,you can tracking it today later or tomorrow.They will update the tracking info

It was either shipped or it wasn't. A package that was shipped by the same DHL service on Monday has already been processed in Cincinnati, Ohio yesterday afternoon. Its tracking info was available withing a couple hours of the vendor updating the status to "Shipped". Why would that package not be affected by the mid-autumn festival? As I understand it, the mid-autumn festival was a statutory holiday on Friday, and my package status changed to "Shipped" on Thursday. Now it's the end of the business day on Tuesday and the order page still shows the same tracking number which results in the same "Not found" status.

Is it possible that the tracking number was simply incorrectly entered into the order page? Because I really find it difficult to believe that the package was picked up by DHL on Thursday (without being picked up you couldn't have a tracking number, right?) and has not been tracked anywhere since then, while a another package was picked up by the same courier company on Monday and provided tracking information almost immediately.

[mo123]

It was either shipped or it wasn't. A package that was shipped by the same DHL service on Monday has already been processed in Cincinnati, Ohio yesterday afternoon. Its tracking info was available withing a couple hours of the vendor updating the status to "Shipped". Why would that package not be affected by the mid-autumn festival? As I understand it, the mid-autumn festival was a statutory holiday on Friday, and my package status changed to "Shipped" on Thursday. Now it's the end of the business day on Tuesday and the order page still shows the same tracking number which results in the same "Not found" status.

Is it possible that the tracking number was simply incorrectly entered into the order page? Because I really find it difficult to believe that the package was picked up by DHL on Thursday (without being picked up you couldn't have a tracking number, right?) and has not been tracked anywhere since then, while a another package was picked up by the same courier company on Monday and provided tracking information almost immediately.

Lots of companies enquire from the shipping company for a parcel to get delivered and then get a tracking number already before they receive it but it takes another 2-5 days before the parcel is physically shipped to the shipping company. So in your case the parcel hasn't been received by the shipping company yet, although they already assigned a tracking number to it. If no change in another 2 days, you should open a dispute as there most likely was nothing in stock and they are waiting for stock before sending it and put you under false pretence.

[wprager]

That must've been it. Tracking info finally updated, says "Shipment picked up" 20:01 Tuesday. Whereas with the other place I replied to their inquiry (for corrected postal code) around 6AM my time, and by the time I got to the office around 8 the tracking info was already there.

EDIT: Correction, tracing info said it was picked up 20:01 on Monday, not Tuesday.

[GeekBuying_Rep]

That must've been it. Tracking info finally updated, says "Shipment picked up" 20:01 Tuesday. Whereas with the other place I replied to their inquiry (for corrected postal code) around 6AM my time, and by the time I got to the office around 8 the tracking info was already there.

ok,thanks for your support

[wprager]

I don't know about "support" -- to me setting the status to "Shipped" on Thursday and then having the shipment actually picked up by the courier on Monday evening is a little misleading.

[khaled25_9]

It"s actually the worst service ever!!! They took my payment and then told me that the item is out of stock and I should wait for it to be in stock.. So I called from another account and the told me it's in stock.. That's called fraud... And till now it's been nine days and the item is still in processing..I'm really Disappointed.

[GeekBuying_Rep]

It"s actually the worst service ever!!! They took my payment and then told me that the item is out of stock and I should wait for it to be in stock.. So I called from another account and the told me it's in stock.. That's called fraud... And till now it's been nine days and the item is still in processing..I'm really Disappointed.

Our service will reply you more details.

[JDfense]

It"s actually the worst service ever!!! They took my payment and then told me that the item is out of stock and I should wait for it to be in stock.. So I called from another account and the told me it's in stock.. That's called fraud... And till now it's been nine days and the item is still in processing..I'm really Disappointed.

Hi Khaled_25_9,

I would like to know the answer, foo.



By the way Geekbuying, in case you want to know how you can improve your support on FreakTab, clear the problem with your service first and then answer to your customers here on Freaktab.

For the statement "Our service will reply you more details" you need no thread on FreakTab, this is more for your first level support on the Geekbuying Email Contact.


JD

[GeekBuying_Rep]

@Khaled_25_9,

The phone you bought was available yesterday.I have asked our colleague again you bought the gold in stock.I have urged our colleague to shipment asap.

But our quality supervision need to check every phone before send out to our customer.so don't worry and please be patient .

[bluesmanuk]

It"s actually the worst service ever!!! They took my payment and then told me that the item is out of stock and I should wait for it to be in stock.. So I called from another account and the told me it's in stock.. That's called fraud... And till now it's been nine days and the item is still in processing..I'm really Disappointed.

I had two similar experiences earlier this year where having ordered something and enquiring 7 days later why it had not been shipped, only to be told that they had run out of stock and because the item was discontinued, it would never come back into stock.

5 days later it was back in stock at a higher price.

Same kind of thing happened twice.

[khaled25_9]

I had two similar experiences earlier this year where having ordered something and enquiring 7 days later why it had not been shipped, only to be told that they had run out of stock and because the item was discontinued, it would never come back into stock.

5 days later it was back in stock at a higher price.

Same kind of thing happened twice.

Yeah, they just keep delaying.. Anyway, for me if the item is not shipped today I will open a paypal dispute and take my money.. I wont wait 15 days for an item to be shipped..

[clarkss12]

Hello, Geekbuying, I am asking for a refund for the item that I had pre-ordered, Re: Cancel Order Number: #3743607


Here is your reply from today. It seems you don't wish to refund my money. "Hi there, Thank you for your email,
sorry to have kept you waiting so long,if you don't want to wait for it ,
we can exchange another for you,just give us the item code or link,
so we can check and process it for you,looking forward to your reply,

Sincerely,
Nancy"

Here is the email I received telling me the item won't ship until November. " Dear Sir or Madam
Thank you for your order from Geekbuying.
We are sorry to tell you that the item you ordered "371297 MI BOX H.265 210250 " is too popular to meet all the demands ,
we just need to get them from the factory .it is estimated that it will be in stock next week.
please don't worry ,once it is in stock , we will ship it out ASAP. and will send you a message with the tracking number.
We are sorry for the inconvenience caused.

Best regards,
Silvia"

[GeekBuying_Rep]

Hello, Geekbuying, I am asking for a refund for the item that I had pre-ordered, Re: Cancel Order Number: #3743607


Here is your reply from today. It seems you don't wish to refund my money. "Hi there, Thank you for your email,
sorry to have kept you waiting so long,if you don't want to wait for it ,
we can exchange another for you,just give us the item code or link,
so we can check and process it for you,looking forward to your reply,

Sincerely,
Nancy"

Here is the email I received telling me the item won't ship until November. " Dear Sir or Madam
Thank you for your order from Geekbuying.
We are sorry to tell you that the item you ordered "371297 MI BOX H.265 210250 " is too popular to meet all the demands ,
we just need to get them from the factory .it is estimated that it will be in stock next week.
please don't worry ,once it is in stock , we will ship it out ASAP. and will send you a message with the tracking number.
We are sorry for the inconvenience caused.

Best regards,
Silvia"

ok,Our service will contact you and deal with your order.

[clarkss12]

ok,Our service will contact you and deal with your order.

Thank you, I just want a refund.

[khaled25_9]

What on earth are you doing geekbuying... Even when my order is finally shipped the tracking number gives me NOT FOUND..