Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

What on earth are you doing geekbuying... Even when my order is finally shipped the tracking number gives me NOT FOUND..

Please tell me what's your order number ? I didn't even know what happened ?

[khaled25_9]

Please tell me what's your order number ? I didn't even know what happened ?

Order Number: #3769836

[GeekBuying_Rep]

Order Number: #3769836

I checked your order ,our customer service are solving your problem

[khaled25_9]

I checked your order ,our customer service are solving your problem

They told me that DHL refuses to ship batterys.. But here is DHL response...


Dear Mr Khaled,

It was an honor talking to you today

According to our conversation, please note that we accept to ship your phone without any problem, we’ll just need the battery information to get the approval from the responsible team before accepting the shipment

Also please note that the mentioned tracking number is not valid, probably the shipper didn’t send the shipment yet through DHL

Please check and advise us if you need any further assistance



Best Regards
Ahmed Kordy
Import Coordinator
DHL (EGYPT) W.L.L
Cairo Cargo City
Cairo International Airport
Egypt

[clarkss12]

ok,Our service will contact you and deal with your order.

Refund has been deposited back into my credit card account. Thank you for the excellent service........

[clarkss12]

When will my order >> Order Number: #3778389 << ship? Ordered it on the 22 of September.

Thanks

[clarkss12]

Still wondering why my order that was placed and paid for on the 22nd of Sept. has not shipped yet??? Order Number: #3778389


Thanks.

[GeekBuying_Rep]

They told me that DHL refuses to ship batterys.. But here is DHL response...


Dear Mr Khaled,

It was an honor talking to you today

According to our conversation, please note that we accept to ship your phone without any problem, we’ll just need the battery information to get the approval from the responsible team before accepting the shipment

Also please note that the mentioned tracking number is not valid, probably the shipper didn’t send the shipment yet through DHL

Please check and advise us if you need any further assistance



Best Regards
Ahmed Kordy
Import Coordinator
DHL (EGYPT) W.L.L
Cairo Cargo City
Cairo International Airport
Egypt

ok,I see.I will tell our service help you to deal with the order ASAP.

[GeekBuying_Rep]

Still wondering why my order that was placed and paid for on the 22nd of Sept. has not shipped yet??? Order Number: #3778389


Thanks.

This zidoo x9s tv box will be available tomorrow.

[clarkss12]

This zidoo x9s tv box will be available tomorrow.

Thank you for the reply.

[HP82]

Hi, can You help me out, and see what is happening with my order nº #3788169, I made it in Sunday October 2nd, and today October 4th is still apear this message im my order:
Order Status: Payment Confirmed (Processing)
I allready sent a email to GeekBuying, and they answer me with a automatic answer.
Thank you

[bluesmanuk]

Hi, can You help me out, and see what is happening with my order nº #3788169, I made it in Sunday October 2nd, and today October 4th is still apear this message im my order:
Order Status: Payment Confirmed (Processing)
I allready sent a email to GeekBuying, and they answer me with a automatic answer.
Thank you

It's Chinese national holiday time right now, so you may not hear anything until 8th.

[HP82]

It's Chinese national holiday time right now, so you may not hear anything until 8th.

Ok, I guess i have to wait, if i know that , i wouldn´t place the order know.
Thank you

[HP82]

Deliver today, is everything ok. Thank you

[Rub1972]

Order Number: #3811999

Hi can you help I order a GPD Win on Tuesday said 57 in stock can you check when this will be sent as just says processing and payment as been take from bank need to no when it will ship to me!

Order Date: 10/25/2016
Order Status: Payment Confirmed (Processing)

Can you please tell me when my order will ship as you had 57 GPD Win units in stock when I placed my order and it says Processing for the last four days payment as gone out my bank. Can you give me any time scale on shipping will my order come From you or your Europe where house regards Keith