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Customer Service: Order Shipping, After-Sale Problem, Post Here!

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    GeekBuying_Rep, you charged me
    USD 197.12 for order #3688365 however this is selling for USD 169.99 on your website (http://www.geekbuying.com/item/XIAOM...DMWEB_20160621). This is not fair - please refund me USD 27.13 or cancel my order.

    Comment


      Originally posted by This_isKat View Post
      GeekBuying_Rep, you charged me
      USD 197.12 for order #3688365 however this is selling for USD 169.99 on your website (http://www.geekbuying.com/item/XIAOM...DMWEB_20160621). This is not fair - please refund me USD 27.13 or cancel my order.

      ok,our service will handle it
      Coupons Updated Every Day: https://bit.ly/2RnbHUi

      Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

      Comment


        Lin i ordered some products the tracking numbers dont show any updates and i paid for shipping not the standard free shipping. Heres the tracking number 7447591152. I cant track it througb your web site??
        Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.

        Comment


          Originally posted by scooter2014 View Post
          Lin i ordered some products the tracking numbers dont show any updates and i paid for shipping not the standard free shipping. Heres the tracking number 7447591152. I cant track it througb your web site??

          This is the tracking info http://www.17track.net/en/track?nums...1152&fc=100001
          Coupons Updated Every Day: https://bit.ly/2RnbHUi

          Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

          Comment


            I got the package. If you can speak with manufacture of the qbox. They have some minor issues with firmware and because they did a great job on device. I think it would be good for the product if they receive feed back. Can you reach out to them and see if they are interested please.
            Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.

            Comment


              I got the package. If you can speak with manufacture of the qbox. They have some minor issues with firmware and because they did a great job on device. I think it would be good for the product if they receive feed back. Can you reach out to them and see if they are interested please.

              Yes, we will feedback to manufacture.Thank you for your proposal
              Coupons Updated Every Day: https://bit.ly/2RnbHUi

              Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

              Comment


                GeekBuying_Rep, are you able to give me an update on order #3688365?

                --This_isKat

                Comment


                  Originally posted by This_isKat View Post
                  GeekBuying_Rep, are you able to give me an update on order #3688365?

                  --This_isKat

                  Oh,dear.That is presale phone,Delivery time: 2016-07-01
                  Coupons Updated Every Day: https://bit.ly/2RnbHUi

                  Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                  Comment


                    Originally posted by GeekBuying_Rep View Post


                    Oh,dear.That is presale phone,Delivery time: 2016-07-01
                    GeekBuying_Rep, I made the order on 13 June 2016, after receiving an in-stock notice email from your website confirming that the phone is available and it has been reserved.

                    --This_isKat

                    Comment


                      Hi there GeekBuying_Rep,
                      I'm hoping you can help me out. My order # is 3680623 and it was placed on June 5th, shipped on June 11, and since June 20 it has apparently been sitting at the PostNL sorting center. Would you mind looking into that for me? Thanks very much!

                      Comment


                        Originally posted by This_isKat View Post

                        GeekBuying_Rep, I made the order on 13 June 2016, after receiving an in-stock notice email from your website confirming that the phone is available and it has been reserved.

                        --This_isKat
                        Items usually only get shipped after the pre-sale time ends even if in stock already at most online shops.

                        Comment


                          Originally posted by Ragged View Post
                          Hi there GeekBuying_Rep,
                          I'm hoping you can help me out. My order # is 3680623 and it was placed on June 5th, shipped on June 11, and since June 20 it has apparently been sitting at the PostNL sorting center. Would you mind looking into that for me? Thanks very much!

                          Your parcel has been shipped out .I will give you tracking number by private message
                          Coupons Updated Every Day: https://bit.ly/2RnbHUi

                          Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                          Comment


                            Originally posted by GeekBuying_Rep View Post


                            Your parcel has been shipped out .I will give you tracking number by private message
                            Thank you. Yes, I already had that number - that's how I got the tracking info. Is there anything else you can tell me? Is that not an abnormally long time for the parcel to be sitting in the sorting center? The parcel doesn't even show up on the PostNL tracking system.
                            Thanks for the help!

                            Comment


                              Originally posted by Ragged View Post

                              Thank you. Yes, I already had that number - that's how I got the tracking info. Is there anything else you can tell me? Is that not an abnormally long time for the parcel to be sitting in the sorting center? The parcel doesn't even show up on the PostNL tracking system.
                              Thanks for the help!

                              This is the tracking info http://www.17track.net/en/track?nums=RS520189803NL
                              Coupons Updated Every Day: https://bit.ly/2RnbHUi

                              Deals for TV Boxes & Mini PC: https://bit.ly/2s7ugxD

                              Comment


                                Yes. My leason for free shipping geekbuying and gearbest tried both 15-25 days tracking info poor but if it show any movement all good.... I am going to try a few more this way its kinda a surprise when it arrives before the
                                25 day mark lol
                                Many devices now mk902ii/Shield/Mk68 /Ugoos/neox5/minix5 (yes they still work lol) mk80 no it doesnt work lol.

                                Comment

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