Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello Geekbuying,

I ordered a Xiaomi Redmi 3S cellphone from your website on Oct 24, 2016 (Order no. 3804368).
Today is Dec 14 and the tracking website shows: Despatched to overseas (Country code: CA)
I was hoping to receive this phone in time for Christmas but I don’t really see this happening.
Can you please inquire with the shipping company and provide an accurate status?
How long do I have to wait until filing a claim?
Thanks

ok,I will let our colleague in charge of logistics check your order,then our customer service will reply you.

According to my rules,if you hasn't been getting your parcel more than 3 months ,then we will refund to you.

[JDfense]

Hello Geekbuying,

Basicly 3 month before you refund. Strang rule.

Does it not depend on the shipping method, case, the tracking, etc.
I would never wait that long,

JD

[GeekBuying_Rep]

Hello Geekbuying,

Basicly 3 month before you refund. Strang rule.

Does it not depend on the shipping method, case, the tracking, etc.
I would never wait that long,

JD

In this case,his shipping method is post airmail.

We need to feedback this case to our post office,then they will query the parcel slowly.As me know,all postal airmail work efficiency is very low.

If they told me the parcel lost in the end,we will refund to our user.

[ovexi]

In this case,his shipping method is post airmail.

We need to feedback this case to our post office,then they will query the parcel slowly.As me know,all postal airmail work efficiency is very low.

If they told me the parcel lost in the end,we will refund to our user.

3 months is a REALLY LONG time and it will discourage any future buyers from purchasing anything from an online store with this policy

[JDfense]

In this case,his shipping method is post airmail.

We need to feedback this case to our post office,then they will query the parcel slowly.As me know,all postal airmail work efficiency is very low.

If they told me the parcel lost in the end,we will refund to our user.

Hm. Anyway 3 months is too long.

I this case I would recommend not to use china post airmail in future, except you are the very patient type of customer.

JD

[GeekBuying_Rep]

Hm. Anyway 3 months is too long.

I this case I would recommend not to use china post airmail in future, except you are the very patient type of customer.

JD

There are many people didn't want to pay more for their product from China shop.It include shipping fee,custom duties and so on.Especially the people from Europe,the tariff is very expensive.

Many of countries tax threshold are very low
So they have to selected shipping method via post airmail,because without tariff and free shipping.

We have asked the post office to investigation this case.If it not the result after 3 weeks,we can refund ahead of schedule.

[GeekBuying_Rep]

@ovexi

Order no. 3804368 We will refund to you and later our service will inform you.

[Blegis]

What is happening?   I ordered a H96pro+ on 11th ov november and it said In stock. When december came and still not shipped I asked why, and I got different answers about what happend every time I replied. The answers I got was even copy and paste, there where other peoples names on them. After arguing for more than a week I told you i Want my money back, an option you gave me. But insted the same day my box was suddenly shipped and i got a tracking number, who did not work. After about two weeks i got a new notice that shipping changed and i got another notice with another tracking id, witch i can Not trace either.  I have ordered 350+ times from china on other companies and newer had problems like this, if something happend then customer service talked to me an things where solved, not Lies and promises and answers in other peoples names...   Now im going to buy $1 stuff just to spread this info on revues everywhere on this site.   Order WB1611102209335511 part 2 shipping RS120912097EE SF

[GeekBuying_Rep]

What is happening? Â* I ordered a H96pro+ on 11th ov november and it said In stock. When december came and still not shipped I asked why, and I got different answers about what happend every time I replied. The answers I got was even copy and paste, there where other peoples names on them. After arguing for more than a week I told you i Want my money back, an option you gave me. But insted the same day my box was suddenly shipped and i got a tracking number, who did not work. After about two weeks i got a new notice that shipping changed and i got another notice with another tracking id, witch i can Not trace either. Â*I have ordered 350+ times from china on other companies and newer had problems like this, if something happend then customer service talked to me an things where solved, not Lies and promises and answers in other peoples names... Â* Now im going to buy $1 stuff just to spread this info on revues everywhere on this site. Â* OrderÂ*WB1611102209335511 part 2 shippingÂ*RS120912097EEÂ*SF

Hello my dear,

I'm really very very so sorry for your case .Could you give me your tracking number,I can help you to handle it quickly.

[Blegis]

Ed

[GeekBuying_Rep]

If you read my post again it is the last numberÂ*
Â*

oh,I'm so sorry.I mean order number. Please offer me it.

I asked our colleague this tv box in stock. So I didn't know what happened about your order ?

I checked your tracking number.Yes,it didn't any information. So the best way to offer me your order number ,I will check it by our system

[Blegis]

Ed

[GeekBuying_Rep]

Read again, its the next last number starting wb16111...

No,this is not our order number.All the order number from our site like this (Order no. 3804368) ,it have 7 digital number

Are you sure your order from geekbuying ?

[Blegis]

Im really really sorry. I was reading on here but I was thinking I made my post on gearbest. Â*It is Gearbest I have this issue with. Again Im sorry
Next time I will order from you

[GeekBuying_Rep]

Im really really sorry. I was reading on here but I was thinking I made my post on gearbest. Â*It is Gearbest I have this issue with. Again Im sorry
Next time I will order from you

ok,don't worry.If you have any problem,please let me know.