Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello,

Sorry to bother you again.

I know I am being impatient but after an email to say the parcel was never picked up by the courier and would be sent again on the 31st I still do not have a shipping reference despite requesting an update.

This cost approx. £50 extra to order from Spain instead of Hong Kong so I could get 3/4 day delivery and should have arrived before Christmas. I can understand some delays due to the time of year but it wouldn't have taken much longer to get it via Hong Kong and would have cost less.

Could you confirm if this has actually been shipped yet.

Thanks

Hello Dear,

I'm really so sorry for you inconvenience ,before I urged our colleague to shipped out your order.I didn't know what happened ?
So shamed for this.But now your order shipped out,this is your new tracking info updated http://www.mrw.es/seguimiento_envios...o=026418902863

[arpuml]

Hello ,

I tried with the both box. <Home> + <Menu> has no effect and I tried multiple combination (Home + Ok button / Home + Direction button, and so on ...).

I tried multiple times on starting, while running. No results.

After some search, I guess that this combination is for Xioami Box 2 or 3 and not for Xiaomi Box Android TV.

the xiaomi official web site suggest to do this for factory reset : Settings>Device>Storage & reset>Factory data reset . And it is done.

I’m convinced that it is a material issue.

I'am discussing every day since a week . I think that we are done talking about software actions . it is definitely a Hardware issue .

Could you simply take back the defective box and send me an other please ? thanks.

[GeekBuying_Rep]

I'am discussing every day since a week . I think that we are done talking about software actions . it is definitely a Hardware issue .

Could you simply take back the defective box and send me an other please ? thanks.

This case you need to contact our after sale team ,this is support mail address:[email protected]

And they will deal with your case

[arpuml]

This case you need to contact our after sale team ,this is support mail address:[email protected]

And they will deal with your case

i have already sent a mail , explaining the situation with the detail of our discussion .

i'am waiting

[GeekBuying_Rep]

i have already sent a mail , explaining the situation with the detail of our discussion .

i'am waiting

I have feedback your case to our after sale ,if it didn't solved please let me know

[arpuml]

I have feedback your case to our after sale ,if it didn't solved please let me know

Thank you i have recieved the instuctions to send back the item.

[davidu]

Hello Dear,

I'm really so sorry for you inconvenience ,before I urged our colleague to shipped out your order.I didn't know what happened ?
So shamed for this.But now your order shipped out,this is your new tracking info updated http://www.mrw.es/seguimiento_envios...o=026418902863

Hello,
I am happy to say this has finally arrived. Thanks for all your help.

[gladfreakab]

I know you have much to pack and ship...

But can you please send my order 3916514

thx

[ovexi]

There are many people didn't want to pay more for their product from China shop.It include shipping fee,custom duties and so on.Especially the people from Europe,the tariff is very expensive.

Many of countries tax threshold are very low
So they have to selected shipping method via post airmail,because without tariff and free shipping.

We have asked the post office to investigation this case.If it not the result after 3 weeks,we can refund ahead of schedule.

Geekbuying,

There are more than 3 weeks since you posted this. I have not received the item yet.

Item no. 3804368

Tracking number: RF422217402SG. Status is still at: "2016-10-26 09:36 Despatched to overseas (Country code: CA)"

I would like to remind you that I placed the order on Oct. 19, 2016. Soon it will be 3 months.
I understand and I believe that you shipped the item however your store is still responsible for this shipment.
The fact is that paid 166 CAD back on October and I still don't have the phone.
I've also contacted your web store support numerous times and I've been told to wait as they would check with the shipment company.
I am still waiting for an answer.

I am afraid that if Geekbuying does not offer any resolution soon I will have to contact my Credit Card company and dispute the purchase.

This is simply unacceptable.

[GeekBuying_Rep]

I know you have much to pack and ship...

But can you please send my order 3916514

thx

Hello,

This is your tracking info http://www.17track.net/en/track?nums...2905&fc=100001

[GeekBuying_Rep]

Geekbuying,

There are more than 3 weeks since you posted this. I have not received the item yet.

Item no. 3804368

Tracking number: RF422217402SG. Status is still at: "2016-10-26 09:36 Despatched to overseas (Country code: CA)"

I would like to remind you that I placed the order on Oct. 19, 2016. Soon it will be 3 months.
I understand and I believe that you shipped the item however your store is still responsible for this shipment.
The fact is that paid 166 CAD back on October and I still don't have the phone.
I've also contacted your web store support numerous times and I've been told to wait as they would check with the shipment company.
I am still waiting for an answer.

I am afraid that if Geekbuying does not offer any resolution soon I will have to contact my Credit Card company and dispute the purchase.

This is simply unacceptable.

Hello Dear,

Ok,I know.

I asked our customer service that she reply you can refund .So please check your email.

We will refund to you within 2-3 business day.

[taskmule]

Redmi note 3 return 3753203 1

I am trying to email a response to the support team but I get this message when I attempt to email support at [email protected]




[email protected]: Google tried to deliver your message, but it was rejected by the server for the recipient domain geekbuying.com by alt2.aspmx.l.google.com. [2607:f8b0:4002:c03::1a].

The error that the other server returned was:
452-4.2.2 The email account that you tried to reach is over quota. Please direct
452-4.2.2 the recipient to
452 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp x6si2336254ybx.239 - gsmtp


[email protected]

Google https://support.google.com/a/geekbuy...py?topic=25838



geekbuying.com admins

Please advise. Thank you

[taskmule]

Hello. I cannot contact customer support, all my emails are being returned undelivered with a notice that your support mailbox is over quota. This concerns my Redmi note 3 return, order #3753203. Here is the email I attempted to respond to from Shirley:


"Good day !
Just got the news from our maintenance center sorry your phone can't be fixed .
now we have two solutions for your reference here :
1. we will refund you 155.82 usd after deduct the one month use fee.
2. would you please choose another phone in our website . here is our website : www.geekbuyingDOTcom
is that okay ? please let us know the product link that you like .
Sorry for all inconvenience and thanks for your kindly cooperation.

Regards,
Shirley"

I wish to order a replacement Redmi Note 3 Pro 3GB/32GB international ROM, and have it sent via DHL. Please advise, thank you.

[GeekBuying_Rep]

Hello. I cannot contact customer support, all my emails are being returned undelivered with a notice that your support mailbox is over quota. This concerns my Redmi note 3 return, order #3753203. Here is the email I attempted to respond to from Shirley:


"Good day !
Just got the news from our maintenance center sorry your phone can't be fixed .
now we have two solutions for your reference here :
1. we will refund you 155.82 usd after deduct the one month use fee.
2. would you please choose another phone in our website . here is our website : www.geekbuyingDOTcom
is that okay ? please let us know the product link that you like .
Sorry for all inconvenience and thanks for your kindly cooperation.

Regards,
Shirley"

I wish to order a replacement Redmi Note 3 Pro 3GB/32GB international ROM, and have it sent via DHL. Please advise, thank you.

ok,I will feedback your case to our customer service.Later they will reply you.

I'm sorry for inconvenience to you.

[taskmule]

ok,I will feedback your case to our customer service.Later they will reply you.

I'm sorry for inconvenience to you.

Thank you very much.