Customer Service: Order Shipping, After-Sale Problem, Post Here!

[Bradandrew]

Hi could you send me tracking info for order #3922260

my tracking number TNT sent to me doesn't work 754052353

[GeekBuying_Rep]

Hi could you send me tracking info for order #3922260

my tracking number TNT sent to me doesn't work 754052353

Hello,

Please be sure that your zip code is correct.

[Bradandrew]

My zip code is 09321. I checked my order and the zip code is correct.

the TNT tracking code does not work.

[GeekBuying_Rep]

My zip code is 09321. I checked my order and the zip code is correct.

the TNT tracking code does not work.

ok,just before TNT couldn't check your zip code.I will let our colleague check it again.

Could you spelling the spelling full name of your state ?

[Bradandrew]

...

[Bradandrew]

I sent an email to have the shipping address changed. The new destination will be

City: Hickory

State: North Carolina

Postal code: 28602

united States

[Bradandrew]

Email sent

[GeekBuying_Rep]

Email sent

ok,feedback it

[Bradandrew]

Ok thanks I replied back with the new shipping address in the correct format. Your email is giving errors when I send. I hope it sent to you

[Beruchan13]

Hi, hey can you help me with my order #3918335? I ordered on 01/06/17 and it has been pending for over 10 days, I sent an email to [email protected] on 01/10/17 and have not received a response, I've sent another email and now I get an automatic response that mail can't be sent to that address.

[taskmule]

"Good day !
Just got the news from our maintenance center sorry your phone can't be fixed .
now we have two solutions for your reference here :
1. we will refund you 155.82 usd after deduct the one month use fee.
2. would you please choose another phone in our website . here is our website : www.geekbuyingDOTcom
is that okay ? please let us know the product link that you like .
Sorry for all inconvenience and thanks for your kindly cooperation.

Regards,
Shirley"

I wish to order a replacement Redmi Note 3 Pro 3GB/32GB international ROM, and have it sent via DHL. Please advise, thank you.

After I requested they replace the defective phone for the 3rd time without charge, they just blew me off and told me they will refund me, minus 15$ US for "one month use fee!" for a piece of what is now junk.

I felt it important to share my experience, as a warning. I'm just wrapping up a sale/refund from GB. It's been a negative experience, and I urge anyone thinking of buying from GB to consider if you are up for a similar experience should you need warranty service.

Here is how choosing Geekbuying has worked out for me.

Redmi note 3 pro 3/32 international (and DHL) paid for Aug 28 2016 $239.97 CDN
Fake tracking number issued by geekbuying 2 days later using baffle-speak.
One week later, item is finally shipped with real (and different) tracking this time.
30$ duty paid on arrival. Total for phone is $268.97 now.
Phone is buggy from the start, cannot connect to PC, cannot unlock bootloader, cannot connect to MiPC software. Cannot connect/flash in any way.
Phone dies outright Oct 25, and needs to be returned to factory for service. Baffle-speak via email with various GB employees continues.
Device sent back Oct 30, 2016, return post fee is 50$. It's risky at best. Geekbuying will refuse phones shipped via courier because of duties at their end. They will also refuse a package with actual value listed because again, duties. So, you must ship your phone back with a 30$ value for them to accept it. If it's lost in transit, you get $30, the end.
Phone cost is now $318.97
Geekbuying receives phone Jan 6, 2017. I am amazed, I expected never to see the phone again. In the end, I didn't. Read on, if you dare.
Geekbuying informs me that the phone is indeed dead and cannot be repaired. They offer to refund me, less a $15 "restocking fee" (WTF, for a device that does not work?) and buy another from their wide selection. I suggest they are not following their warranty as posted, and request that as per warranty, they send me an exact replacement at their expense. GB then switches their story to "the phone is DOA, we follow warranty 7 days please look" linking me to their warranty page. Phone cost is now $333.97
Geekbuying refunds me $203.52 (pending)

Cost of experience with geekbuying is $130.45, and I have no phone. What a terrible experience. Not to mention, I could not wipe the phone before shipping back, and it has everything on it. For all I know, they got it to boot and harvested all my personal data.

I know many have had a good experience with their RN3 and geekbuying. I liked the phone, and will buy another somewhere else. But I will never ever buy from geekbuying again. I suggest anyone reading this consider that you will get very poor quality service from this seller if something goes wrong.

[bluesmanuk]

After I requested they replace the defective phone for the 3rd time without charge, they just blew me off and told me they will refund me, minus 15$ US for "one month use fee!" for a piece of what is now junk.

I felt it important to share my experience, as a warning. I'm just wrapping up a sale/refund from GB. It's been a negative experience, and I urge anyone thinking of buying from GB to consider if you are up for a similar experience should you need warranty service.

Here is how choosing Geekbuying has worked out for me.

Redmi note 3 pro 3/32 international (and DHL) paid for Aug 28 2016 $239.97 CDN
Fake tracking number issued by geekbuying 2 days later using baffle-speak.
One week later, item is finally shipped with real (and different) tracking this time.
30$ duty paid on arrival. Total for phone is $268.97 now.
Phone is buggy from the start, cannot connect to PC, cannot unlock bootloader, cannot connect to MiPC software. Cannot connect/flash in any way.
Phone dies outright Oct 25, and needs to be returned to factory for service. Baffle-speak via email with various GB employees continues.
Device sent back Oct 30, 2016, return post fee is 50$. It's risky at best. Geekbuying will refuse phones shipped via courier because of duties at their end. They will also refuse a package with actual value listed because again, duties. So, you must ship your phone back with a 30$ value for them to accept it. If it's lost in transit, you get $30, the end.
Phone cost is now $318.97
Geekbuying receives phone Jan 6, 2017. I am amazed, I expected never to see the phone again. In the end, I didn't. Read on, if you dare.
Geekbuying informs me that the phone is indeed dead and cannot be repaired. They offer to refund me, less a $15 "restocking fee" (WTF, for a device that does not work?) and buy another from their wide selection. I suggest they are not following their warranty as posted, and request that as per warranty, they send me an exact replacement at their expense. GB then switches their story to "the phone is DOA, we follow warranty 7 days please look" linking me to their warranty page. Phone cost is now $333.97
Geekbuying refunds me $203.52 (pending)

Cost of experience with geekbuying is $130.45, and I have no phone. What a terrible experience. Not to mention, I could not wipe the phone before shipping back, and it has everything on it. For all I know, they got it to boot and harvested all my personal data.

I know many have had a good experience with their RN3 and geekbuying. I liked the phone, and will buy another somewhere else. But I will never ever buy from geekbuying again. I suggest anyone reading this consider that you will get very poor quality service from this seller if something goes wrong.

Have you considered looking for a more substantial refund by making a complaint via Paypal/Credit card issuer?

[taskmule]

Have you considered looking for a more substantial refund by making a complaint via Paypal/Credit card issuer?

Done. Thank you for your suggestion.

[GeekBuying_Rep]

Ok thanks I replied back with the new shipping address in the correct format. Your email is giving errors when I send. I hope it sent to you

Hello Dear,

Your tracking info updated https://www.tnt.com/express/en_us/si...ce=home_widget

[GeekBuying_Rep]

After I requested they replace the defective phone for the 3rd time without charge, they just blew me off and told me they will refund me, minus 15$ US for "one month use fee!" for a piece of what is now junk.

I felt it important to share my experience, as a warning. I'm just wrapping up a sale/refund from GB. It's been a negative experience, and I urge anyone thinking of buying from GB to consider if you are up for a similar experience should you need warranty service.

Here is how choosing Geekbuying has worked out for me.

Redmi note 3 pro 3/32 international (and DHL) paid for Aug 28 2016 $239.97 CDN
Fake tracking number issued by geekbuying 2 days later using baffle-speak.
One week later, item is finally shipped with real (and different) tracking this time.
30$ duty paid on arrival. Total for phone is $268.97 now.
Phone is buggy from the start, cannot connect to PC, cannot unlock bootloader, cannot connect to MiPC software. Cannot connect/flash in any way.
Phone dies outright Oct 25, and needs to be returned to factory for service. Baffle-speak via email with various GB employees continues.
Device sent back Oct 30, 2016, return post fee is 50$. It's risky at best. Geekbuying will refuse phones shipped via courier because of duties at their end. They will also refuse a package with actual value listed because again, duties. So, you must ship your phone back with a 30$ value for them to accept it. If it's lost in transit, you get $30, the end.
Phone cost is now $318.97
Geekbuying receives phone Jan 6, 2017. I am amazed, I expected never to see the phone again. In the end, I didn't. Read on, if you dare.
Geekbuying informs me that the phone is indeed dead and cannot be repaired. They offer to refund me, less a $15 "restocking fee" (WTF, for a device that does not work?) and buy another from their wide selection. I suggest they are not following their warranty as posted, and request that as per warranty, they send me an exact replacement at their expense. GB then switches their story to "the phone is DOA, we follow warranty 7 days please look" linking me to their warranty page. Phone cost is now $333.97
Geekbuying refunds me $203.52 (pending)

Cost of experience with geekbuying is $130.45, and I have no phone. What a terrible experience. Not to mention, I could not wipe the phone before shipping back, and it has everything on it. For all I know, they got it to boot and harvested all my personal data.

I know many have had a good experience with their RN3 and geekbuying. I liked the phone, and will buy another somewhere else. But I will never ever buy from geekbuying again. I suggest anyone reading this consider that you will get very poor quality service from this seller if something goes wrong.

Hello Dear,

At first,I'm so sorry for inconvenience to you. I'm really sorry delay long time.

In this case,I asked our service again.We can send to you a new phone .

I checked the redmi note 3 in stock now,so if you want I can arrange for shipping out .