Customer Service: Order Shipping, After-Sale Problem, Post Here!

[endri23]

Order Number: #3415286, still processing...If you don't ship my order until tomorrow i will ask a refund. This is my second time with geekbuying, same issues. Very disappointed!!!

[GeekBuying_Rep]

Order Number: #3415286, still processing...If you don't ship my order until tomorrow i will ask a refund. This is my second time with geekbuying, same issues. Very disappointed!!!

Hello friend,

Please dont worry.

Our sale will check about your order and will tell you why delay.

Sorry about delay.

Please check your email soon.

Good day

Cammy

[wolfheart79]

I HAVE FEAR TO BUY AGAIN . i NEED TWO PRODUCT TO BUYAND ... , THE SOLUTION IS TO LOSE 2 MONTH , AND AFTER GET THE REFUND

[endri23]

Order Number: #3415286,

i want to cancel the order and get the full refund, please. Already send the email to support, but it seems that here the support is much faster. Any Skype contact for direct conversation would be appreciated . Never deal with Geekbuying again. What's the point on paying the item and waiting infinity to receive it?

[GeekBuying_Rep]

Order Number: #3415286,

i want to cancel the order and get the full refund, please. Already send the email to support, but it seems that here the support is much faster. Any Skype contact for direct conversation would be appreciated . Never deal with Geekbuying again. What's the point on paying the item and waiting infinity to receive it?

Hello friend,

Our sale will help you to cancel it.

Any question feel free to let me know

Good day

Cammy

[endri23]

I want to cancel the order immediately, don't want to wait another 2 days for your customer support to cancel it. So please give me any Skype contact or another online contact to speak directly to your support, i don't want to deal it through emails. If you continue to refuse or retard my refund i will open case on Paypal then.

[GeekBuying_Rep]

I want to cancel the order immediately, don't want to wait another 2 days for your customer support to cancel it. So please give me any Skype contact or another online contact to speak directly to your support, i don't want to deal it through emails. If you continue to refuse or retard my refund i will open case on Paypal then.

Hello

You can contact via our live chat:



Available Hours: Sun. to Fri.21:00-06:30，EST07:30-14:20，EST

And I have tell them about your order she will contact you as soon as possible.

Good day

Cammy

[alwaysbless]

I ordered your new Orion R68 on July 14th and it still has not shipped yet. Other users here in the forums who order days after me are already receiving theirs. Why do you continually take FOREVER to ship my orders? Order # 3400608 - I would also like a 10 dollar refund to compensate me for your inability to accurately ship based on order numbers.

[alwaysbless]

Geekbuying Service Repre geekbuying GeekBuying_Rep

Even worse, users who ordered the day before me had their hardware shipped two weeks ago. Ive been emailing to you guys for weeks also and your employee Debbie is a bold faced liar

Dear sir,
This is the customer service of geekbuying.
Thanks for your order .
We are sorry for this delay that you ordered the item Tronsmart Orion R68 is still pre-sale and the factory updated the available time that it will be launched on 18th August.
It is extremely popular ,we need a number of it to meet demands ,we also need to confirm the device can work smoothly .
Hope you can wait for it .
We are sorry for the inconvenience.
Have a nice day.
Sincerely,
Debbie

Hi dear,
Thanks for your email.
Once it arrive on our warehouse,after testing and packing well,we will send it out ASAP.
When sending out,you will get a tracking number.
Hope you can wait for it.
Anyway we will try our best to help you.
Have a nice day.
Best wishes.
Debbie

[EGM92]

I ordered 2 Tronsmart MXIII boxes. I updated them via the OTA software and my wifi no longer works. Order #3397613, both boxes are experiencing the exact same problem. Flashing firmwares from freaktab does not solve this issue. I need this resolved right away.

[Dandroid534]

Not really glad with the way it went, for paypal you have 45 days to make a claim if a product was not received..... with this late shipping date there is almost no time left for the product to get delivered in time. what if the product gets lost, i cannot make that claim because you send it after like 3 weeks and shipping takes more then 15 days for sure.

Had this before with other chinese seller, send out after holiday without notification, never got the product and i was to late to make a claim because he told me, i send it sorry for the delay. and my money was lost. no refund nothing from paypal. goodbye money

So if the product is not here within the 45 days from the payment date, i will make the claim with paypal for not receiving my product.

money is not growing on the tree here, next time it would be nice that you inform people on your website about the holiday's !

You must make a claim. Don't apologise just do it.

[GeekBuying_Rep]

Geekbuying Service Repre geekbuying GeekBuying_Rep

Even worse, users who ordered the day before me had their hardware shipped two weeks ago. Ive been emailing to you guys for weeks also and your employee Debbie is a bold faced liar

Dear sir,
This is the customer service of geekbuying.
Thanks for your order .
We are sorry for this delay that you ordered the item Tronsmart Orion R68 is still pre-sale and the factory updated the available time that it will be launched on 18th August.
It is extremely popular ,we need a number of it to meet demands ,we also need to confirm the device can work smoothly .
Hope you can wait for it .
We are sorry for the inconvenience.
Have a nice day.
Sincerely,
Debbie

Hi dear,
Thanks for your email.
Once it arrive on our warehouse,after testing and packing well,we will send it out ASAP.
When sending out,you will get a tracking number.
Hope you can wait for it.
Anyway we will try our best to help you.
Have a nice day.
Best wishes.
Debbie

Hello friend,

I am sorry for the delay.

The first batch we only have 500 pcs but 100M lan but 18th Aug. will be 1000m lan version.

Once in stock we will dispatch as soon as possible.

Good day

Cammy

[GeekBuying_Rep]

I ordered 2 Tronsmart MXIII boxes. I updated them via the OTA software and my wifi no longer works. Order #3397613, both boxes are experiencing the exact same problem. Flashing firmwares from freaktab does not solve this issue. I need this resolved right away.

Hello friend,

I will tell our after sale and Tronsmart Company to get the new firmware to solve this problem.

Thanks for telling us.

We need yours support than we can do better!!!

Have a nice day

Cammy

[Julius Jahnke]

My Order is #3399417 for a Tronsmart R68 its still processing and I assume I will get mine in the 8/18/2015 batch mentioned here and at GeekBuying site. My question is, will you guys be sending me a device with the newest stable firmware or will I have to flash it myself to update it to current firmware? Thanks

[GeekBuying_Rep]

My Order is #3399417 for a Tronsmart R68 its still processing and I assume I will get mine in the 8/18/2015 batch mentioned here and at GeekBuying site. My question is, will you guys be sending me a device with the newest stable firmware or will I have to flash it myself to update it to current firmware? Thanks

Hello friend,

Yes, Your order also will be dispatch from that batch.

And it will be the latest firmware and 1000M Lan.

Dont worry about it.

Good day

Cammy