Customer Service: Order Shipping, After-Sale Problem, Post Here!

[mitchell4you]

Hi dear friend,

I am so sorry for this happened, I will let our sale to check what happened

And she will contact you about your order soon!

Sorry again.

Have a nice day

Cammy

Yep.. I got a gkb email... stating dhl having issues with transporting "mobile power banks"
Do you wish to use EMS instead.. refunding dhl cost

~thanks but...can I change the order to items :
xiaomi mini router #339549
2x W450 screenprotectors #323041
using dhl?

Cheers

[kumaran]

Hello,
I have ordered elephone p6000 and a sd card together my order id is #3348525 and i have made this purchase on 5/18/2015, then the status have changed as "shipped", but day before yesterday i got an email from geekbuying customer service that

"""Sorry for this delay that the item 338224 is extremely popular and we need a number of it to meet demands ,it will be available in this week on our warehouse .
Would you mind waiting for some days ?
After testing and packing ,we will send out soon .
You will get the tracking number ."""

whats that mean??? even after the status changed as shipped i got this mail.. so is that the status FAKE??? didn't shipped yet??? .
please explain me about this issue.

[GeekBuying_Rep]

Yep.. I got a gkb email... stating dhl having issues with transporting "mobile power banks"
Do you wish to use EMS instead.. refunding dhl cost

~thanks but...can I change the order to items :
xiaomi mini router #339549
2x W450 screenprotectors #323041
using dhl?

Cheers

Okay. I will tell our sale to help you about that.

Good day

Cammy

[GeekBuying_Rep]

Hello,
I have ordered elephone p6000 and a sd card together my order id is #3348525 and i have made this purchase on 5/18/2015, then the status have changed as "shipped", but day before yesterday i got an email from geekbuying customer service that

"""Sorry for this delay that the item 338224 is extremely popular and we need a number of it to meet demands ,it will be available in this week on our warehouse .
Would you mind waiting for some days ?
After testing and packing ,we will send out soon .
You will get the tracking number ."""

whats that mean??? even after the status changed as shipped i got this mail.. so is that the status FAKE??? didn't shipped yet??? .
please explain me about this issue.

Sorry about that.

We will check and our sale with email you about your order.

Sorry again

Good day

Cammy

[wolfheart79]

HI . GeekBuying_Rep , this is my order 3323323 and I am on a month of shipping and its not arriving , pls help me

[GeekBuying_Rep]

HI . GeekBuying_Rep , this is my order 3323323 and I am on a month of shipping and its not arriving , pls help me

Hi dear friend,

Please dont worry.

Our sale will check and email you about your order soon.

Have a nice day

Cammy

[Hekoslayer]

Hi emma,

I have my order placed on 05-16-2015 and got a confirmed payment by paypal.
Order Number: #3346364
but has still not arrived.I have been in touch with Dora and she wrote me that an EORI number is necessary,
but normally in Germany for private person it is unnecessary.
Nevertheless I've ordered an EORI and sent it to Dora in an email.
Please accelerate the process and send out the order, i'm waiting impatientely.

Greetings
Heko

[Theo B]

Hi Emma

I commanded(ordered) one will be on drugs xiaomi yi on May 28th but the payment confirmed ( proccessing ) my order 3358373
Can you help me please
sorry for my english i'm french

[blinkone]

Hi emma,

I have my order placed on 05-16-2015 and got a confirmed payment by paypal.
Order Number: #3346364
but has still not arrived.I have been in touch with Dora and she wrote me that an EORI number is necessary,
but normally in Germany for private person it is unnecessary.
Nevertheless I've ordered an EORI and sent it to Dora in an email.
Please accelerate the process and send out the order, i'm waiting impatientely.

Greetings
Heko

Hi Emma

I commanded(ordered) one will be on drugs xiaomi yi on May 28th but the payment confirmed ( proccessing ) my order 3358373
Can you help me please
sorry for my english i'm french

Guys, Emma no longer works for geekbuying .. We now have the lovely Cammy to help us

[Theo B]

Hi Cammy
I bought the xiaomi yi on May 28th but the payment confirmed ( proccessing ) my order 3358373
Can you help me please Cammy
Sorry for my english i'm french

[Hekoslayer]

Hi Cammy,

I have my order placed on 05-16-2015 and got a confirmed payment by paypal.
Order Number: #3346364
but has still not arrived.I have been in touch with Dora and she wrote me that an EORI number is necessary,
but normally in Germany for private person it is unnecessary.
Nevertheless I've ordered an EORI and sent it to Dora in an email.
Please accelerate the process and send out the order, i'm waiting impatientely.

Greetings
Heko

[Theo B]

So I want my camera for 11th may so can help me quickly

[wolfheart79]

Hi dear friend,

Please dont worry.

Our sale will check and email you about your order soon.

Have a nice day

Cammy

Hi I am on 27 day , mean that on 30 business day its going to arrive 3323323 ?

Thank u ...................but its not normal .

[GeekBuying_Rep]

Hi Cammy,

I have my order placed on 05-16-2015 and got a confirmed payment by paypal.
Order Number: #3346364
but has still not arrived.I have been in touch with Dora and she wrote me that an EORI number is necessary,
but normally in Germany for private person it is unnecessary.
Nevertheless I've ordered an EORI and sent it to Dora in an email.
Please accelerate the process and send out the order, i'm waiting impatientely.

Greetings
Heko

Hi Cammy
I bought the xiaomi yi on May 28th but the payment confirmed ( proccessing ) my order 3358373
Can you help me please Cammy
Sorry for my english i'm french

Hi I am on 27 day , mean that on 30 business day its going to arrive 3323323 ?

Thank u ...................but its not normal .

Hi Heko ,Theo and wolfheart79,

Sorry for my delay.

I have tell our sale about your order.

They will contact you today to help you about it.

Dont worry. Everything will be fine!

Good day

Cammy

[Theo B]

Ok Thanks Cammy