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Customer Service: Order Shipping, After-Sale Problem, Post Here!
Makes 8 days my order was sent and still can not track it. I have paid the $ 37 five days ago because the delivery area was remote. The support staff is not clear to me, please, what may be happening.
Order detais:
3376298
Total: USD 291.89 via DHL.
Tracking: (nothing works, maybe is wrong?) .> 2629263125
Can you please ask customer support to give me a return address and a RMA number if needed so I can send back my faulty PIPO X7S please ? Order #3370820.
Elmariachi
Hello Elmariachi,
Okay. I will let our sale to contact you about the address.
i sent 3 mails to support and recieved no answer. I paid for DHL shipping and website information said package will be delivered within 3-5 days. 2 Days ago i recieved mail from you that my package is sent via nlpost and will arrive in 15-30 days. Since I won't be able to pick up package if it comes after 15.7 (which is why i paid for DHL fast shipping) I want to know what went wrong and have my order cancelled if you cannot send me package as I paid for it.
I'm starting to regret for choosing geekbuying.
Order number is #3380955
i sent 3 mails to support and recieved no answer. I paid for DHL shipping and website information said package will be delivered within 3-5 days. 2 Days ago i recieved mail from you that my package is sent via nlpost and will arrive in 15-30 days. Since I won't be able to pick up package if it comes after 15.7 (which is why i paid for DHL fast shipping) I want to know what went wrong and have my order cancelled if you cannot send me package as I paid for it.
I'm starting to regret for choosing geekbuying.
Order number is #3380955
Hello,
From 20th June to 23th June is our festival holiday.
So your email may delay.
And please send one email our sale will reply you on 72 hours .
They will reply by the sending time if you send email again and again, the time you send will change and update the latest time.
Makes 8 days my order was sent and still can not track it. I have paid the $ 37 five days ago because the delivery area was remote. The support staff is not clear to me, please, what may be happening.
Order detais:
3376298
Total: USD 291.89 via DHL.
Tracking: (nothing works, maybe is wrong?) .> 2629263125
Hello,
My P7000 has arrived and is faulty. There is no sound on video playback. A friend has a new delivery with the same fault. Am I entitled to a refund/replacement/repair? How do I send it back and who pays?
My order number is 3365859. Is it true that the P7000 does not have stereo speakers?
Teclast X98 Air 2 does not power on. (Order no. 3240739).
This tablet does not power on anymore after less than four months of use. I tried to charge it using another known good power supply of the same type but it won't even get warmed.
Geekbuying has given the following sugestions but none has worked.
********************* 1) Press on the Power button for 15 to 20 seconds to see if it can turn on. >> I did try many times. Even tried it with Vol+ and Vol- but still it's not powering on. 2) If it still can not work, please try to click on the recover button of the tablet. normally it is a small hole or a little button on the tablet backside. >> There's no recovery button on this tablet. No holes aside from the speaker's. 3) If it still does not work, please try to install the firmware here, http://blog.geekbuying.com/?s=Teclast+X98+Air+ >> How to install if the tablet is not detected by the computer?
**********************
ID: HG7N
Hello,
My P7000 has arrived and is faulty. There is no sound on video playback. A friend has a new delivery with the same fault. Am I entitled to a refund/replacement/repair? How do I send it back and who pays?
My order number is 3365859. Is it true that the P7000 does not have stereo speakers?
Hi dear friend,
I have tell our after sale about your case and she will help you about it.
And you can also give me your friend order number and we will help him the same.
Teclast X98 Air 2 does not power on. (Order no. 3240739).
This tablet does not power on anymore after less than four months of use. I tried to charge it using another known good power supply of the same type but it won't even get warmed.
Geekbuying has given the following sugestions but none has worked.
********************* 1) Press on the Power button for 15 to 20 seconds to see if it can turn on. >> I did try many times. Even tried it with Vol+ and Vol- but still it's not powering on. 2) If it still can not work, please try to click on the recover button of the tablet. normally it is a small hole or a little button on the tablet backside. >> There's no recovery button on this tablet. No holes aside from the speaker's. 3) If it still does not work, please try to install the firmware here, http://blog.geekbuying.com/?s=Teclast+X98+Air+ >> How to install if the tablet is not detected by the computer?
**********************
ID: HG7N
Hello friend,
I have tell our sale about it and she will contact you soon.
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