Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Can you tell me how much time it takes from the shipment from China to Netherlands to be visible trough the tracking number?

Hello friend,

Normally to Netherlands about 10-20 business days and for register airmail shipping sometime may delay.

But dont worry it must arrival you there.

Good day

Cammy

[GeekBuying_Rep]

Hi, my order number is #3437026. I understand that the processing time is 1-2 days for items in overseas warehouse (HK for my order). My orders have not been shipped yet since I have completed payment. Can you assist to check?

Sorry cos I need the tablet for my school work as my old one has broken down. Thanks.

Hello friend,

I will tell our sale about it and help you check about your order,.

Than you contact you soon via email

Good day

Cammy

[GeekBuying_Rep]

Has Tronsmart made a proper firmware? or are you lying about that too?

Hello,

Maybe you can contact [email protected].

We also waiting the new firmware.

Nice day

Cammy

[Dtanaz]

Hello I want to cancel an order that has not shipped yet nr : 3425370 made on 8/16/2015 ( it was a presale , unfortunately the shipping dates have been changed and the product will arrive too late ) and a full refound , Thanks

[GeekBuying_Rep]

Hello I want to cancel an order that has not shipped yet nr : 3425370 made on 8/16/2015 ( it was a presale , unfortunately the shipping dates have been changed and the product will arrive too late ) and a full refound , Thanks

Hello friend,

No problem.

Our sale will help you about it.

Have a nice day

Cammy

[thek1ng]

Hello friend,

I will tell our sale about it and help you check about your order,.

Than you contact you soon via email

Good day

Cammy

Hi, it's been a week since the last update that my item is packed and ready to be shipped, but it is still not sent out yet. Why is there such a long delay? It is supposed to ship out after 2 days. It has been 9 days

[GeekBuying_Rep]

Hi, it's been a week since the last update that my item is packed and ready to be shipped, but it is still not sent out yet. Why is there such a long delay? It is supposed to ship out after 2 days. It has been 9 days

Hello friend,

If ready to be shipped, that mean your item are in the box and have ready now.

Normal only 1-2 working days then will be shipped.

Because tomorrow is weekend so I think maybe will be shipped next week.

Good day

Cammy

[Underwilly]

Hello I want to know what happened to my order 3442567 a cellphone and watch. I placed it on September 8th and it says processing but nothing as shipped even though 4 days have passed and I payed for a dhl 3-5 days delivery. I need my package by next Friday please

[shild_fire]

hello, i ordered a phone last week with dhl option (3-5 days) and it still says "processing"
order number: #3440741

edit: sorry i didn't see the "pre sale" banner, the launch date is 15 september so i wish ill receive it soon

[woozle_arse5]

i placed an order 3438746 that is showing as processing . the order was made september 3, 2015. why is it still processing?

[GeekBuying_Rep]

Hello I want to know what happened to my order 3442567 a cellphone and watch. I placed it on September 8th and it says processing but nothing as shipped even though 4 days have passed and I payed for a dhl 3-5 days delivery. I need my package by next Friday please

hello, i ordered a phone last week with dhl option (3-5 days) and it still says "processing"
order number: #3440741
send it please

i placed an order 3438746 that is showing as processing . the order was made september 3, 2015. why is it still processing?

Hello,

Sorry delay because weekend.

I have tell our sale about your order.

And she will contact you as soon as possible about your order,

Have a nice day

Cammy

[troro1]

I madea thread but realized there is one for these questions. Sorry I am asking twice. On the website it says average proccessinng time 1-3 days. The 3rd day (4th for me) has passed, not including weekend. I bought the item hoping to get it on time for something but now I am thinking it is too late. Can you check order #3444522 please? 谢谢。

[GeekBuying_Rep]

I madea thread but realized there is one for these questions. Sorry I am asking twice. On the website it says average proccessinng time 1-3 days. The 3rd day (4th for me) has passed, not including weekend. I bought the item hoping to get it on time for something but now I am thinking it is too late. Can you check order #3444522 please? 谢谢。

Hello friend,

Normally ships in 2 - 7 days but not 1-3 days.

And about your order I have tell our sale about it.

They will contact you as soon as possible.

Good day

Cammy

[troro1]

Hello friend,

Normally ships in 2 - 7 days but not 1-3 days.

And about your order I have tell our sale about it.

They will contact you as soon as possible.

Good day

Cammy

When will proccessing be done so that I can receive my DHL tracking number? I want to give it as a present by Saturday. I will wait for contact.

[rhj94]

Dear geekbuying staff.

I'm trying to contact you to cancel my orders, but instead of doing so, I've been told to wait for the shipment. But I don't to be shipped, I just want to cancel the orders and be refunded.

So please proceed to the refund of the following orders via paypal :

3446473
3442268
3432214
3426607

Thank You.