Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

Hello. I reordered and received order #3491624 on Monday and I have a few questions/concerns:

The tablet I received has a blue stuck pixel when the screen is completely black. What is geekbuying policy on stuck/dead pixels? Are tablets checked before they are shipped out? My tablet box was opened when I received it so I'm not sure if that was customs or if it was checked by geekbuying. The stuck pixel is very obvious when the tablet is booting up.

A smaller issue is that the icon to switch to Android mode is missing in windows 10. I tried downloading and installing Q2S_x86.msi but the installation fails. I'm not as concerned about that because I'm sure a fix will be available soon.

Hello my dear friend,

Dont worry. Our sale will email you and help you about it.

Have a nice day

Cammmy

[hlata]

Hello,

I bought on pre-sale the lenovo vibe p1 2gb ram version, it went live 16th november, in the same cart i also added a case for the phone.
november 18 i received a mail saying only the case was shipped, as the phone appears as out of stock now i wanted to ask if the phone would be shipped anytime soon. Or i would have to wait for a restock.

I tried to contact through mail and chat, but no answer so far. My Order number is #3500600

Thanks.

[amo77]

This is my order and shipping number
tracking number is not valid for www.usps.com
can you please see what is going on? Your order#3495228, has been sent out and please check with the following shipping information:

11-17-2015	US Priority Mail	YT1532112627200107	7-12 Business Days

[GeekBuying_Rep]

Hello,

I bought on pre-sale the lenovo vibe p1 2gb ram version, it went live 16th november, in the same cart i also added a case for the phone.
november 18 i received a mail saying only the case was shipped, as the phone appears as out of stock now i wanted to ask if the phone would be shipped anytime soon. Or i would have to wait for a restock.

I tried to contact through mail and chat, but no answer so far. My Order number is #3500600

Thanks.

Hi

Sorry for my delay.

I will tell our sale to check and I think it maybe divide into 2 package.

And we need to ship via order time so maybe delay.

Have a nice day

Cammy

[GeekBuying_Rep]

This is my order and shipping number
tracking number is not valid for www.usps.com
can you please see what is going on? Your order#3495228, has been sent out and please check with the following shipping information:

11-17-2015	US Priority Mail	YT1532112627200107	7-12 Business Days

Hello,

I will tell warehouse to follow your order.

And call shipping company about it.

Thanks

Cammy

[letsid]

Hello
yesterday I had a chat with one of your chat supporters regarding cancellation of the order #3517155. It was said that the order is cannceled.
Now i looked into my account and the order is still under processing.
Why is it not canceled like your chat supporter told me?

Order #3517155

[GeekBuying_Rep]

Hello
yesterday I had a chat with one of your chat supporters regarding cancellation of the order #3517155. It was said that the order is cannceled.
Now i looked into my account and the order is still under processing.
Why is it not canceled like your chat supporter told me?

Order #3517155

Hello friend

Please dont worry

Our sale will help you to check about your order.

She will reply you via email soon.

Good day

Cammy

[endera]

Hello,
I had an order still in "Payment Confirmed (Processing)" from 01/12/2015.
Can you help me check when it will be shipping?
Thanks.
Order Number: #3521925

Order Number: #3521920

[amo77]

Hi order #3523721 can you check on it tomorrow will be 7 days since payment has been made and still no updates. Thanks.

[GeekBuying_Rep]

Hello,
I had an order still in "Payment Confirmed (Processing)" from 01/12/2015.
Can you help me check when it will be shipping?
Thanks.
Order Number: #3521925

Order Number: #3521920

Hi order #3523721 can you check on it tomorrow will be 7 days since payment has been made and still no updates. Thanks.

Hello friends,

I will transmit the message to our sale.

She will help you about your order as soon as possible.

Have a nice day

Cammy

[biet1234]

Hello.

Could you please check order number #3531218 and tell me what date it will get shipped? The product I ordered is apparently now out of stock in the shop.

http://www.geekbuying.com/item/DOOGE...te-350697.html

This is the transcript of the chat with one of your employees.

[22:02:41]	tony: Hello. Could you please check when order #3531218 will be shipped?
[22:02:52]	tony: Product page for this item said it's out of stock
[22:03:12]	tony: http://www.geekbuying.com/item/DOOGE...-White-350697/
[22:03:39]	tony: when will it be in stock again?
[22:10:41]	customer service: hold on
[22:12:06]	tony: sure, thanks for checking
[22:19:26]	customer service: your order item was short in stock, maybe it needs 2-7 processing days, pls keep patient waiting
[22:23:43]	tony: It's been 5 days since I ordered. Are you telling me it should ship in 2 days?
Operator customer service has left the chat.
The chat is ended. (22:23:49)

Since he/she abruptly left (??) without answering my question I'm hoping you can give me an answer. When can I expect shipment?
Thank you very much in advance.

[lukesan]

Hi, yesterday I tried to order the MXQ pro from the flash sale for 18,74 euro. When I tried to pay via paypal I always had an issue. This was at 9pm CET.
More than enough resources available in Paypal so that was not the issue.
After 30minutes I gave up and was going to try again this morning as it said the deal was still valid for 2 days. Guess what. Page completely changed and also the price.
It's not fair to 1 change the price (more than double) it now and to actually not being able to purchase it while it was in my shopping card while trying to pay.
Please do the needful and warrant me this purchase at this price as included in the screenshot

[GeekBuying_Rep]

Hello.

Could you please check order number #3531218 and tell me what date it will get shipped? The product I ordered is apparently now out of stock in the shop.

http://www.geekbuying.com/item/DOOGE...te-350697.html

This is the transcript of the chat with one of your employees.



Since he/she abruptly left (??) without answering my question I'm hoping you can give me an answer. When can I expect shipment?
Thank you very much in advance.

Hello friend,

Dont worry. Our sale will contact you as soon as possible.

I am sorry sometime maybe network so off line suddenly.

Please check your email soon.

Thanks

Cammy

[lukesan]

@GeekBuying_Rep what about answering my question?

[GeekBuying_Rep]

@GeekBuying_Rep what about answering my question?

Oh, so sorry miss you message.

That is a bug price. If order in that price, only can cancel and the order in right price again.

Sorry about that,

Good day

Cammy