Customer Service: Order Shipping, After-Sale Problem, Post Here!

[madcrazy]

Hi. My Order Number is 3467353 and the tracking number is RS340946648NL.
I tried tracking via 17track,PostNL and status tracking show " The item is pre-advised "

When I receive my item ?

Thank you.
Order Number: #3467353

Order Date: 10/8/2015
Order Status: Shipped

---

Shipping methods: NLpost
Shipping date: 10/17/2015 8:31:37 PM
Tracking Number: RS340946648NL
Tracking Site: http://www.postnl.post


Number (Registered): RS340946648NL
Status: Transit
Destination: Thailand
Origin: Netherlands
2015-10-20 07:26 The item is pre-advised. A signature is required upon delivery of this item.

[bigall123]

Hello there geekbuying. I ordered the Tronsmart Orion R68 Meta Android 5.1 on the 7/23/2015, here is the order no/ #3407037. The remote has just stopped working. I have replaced the battery 3 times with new 1s , but nothing. My keyboard 1 works grate but i use the remote that come with the box more with it being in the living room. Thank you.

[GeekBuying_Rep]

Hi. My Order Number is 3467353 and the tracking number is RS340946648NL.
I tried tracking via 17track,PostNL and status tracking show " The item is pre-advised "

When I receive my item ?

Thank you.
Order Number: #3467353

Order Date: 10/8/2015
Order Status: Shipped

---

Shipping methods: NLpost
Shipping date: 10/17/2015 8:31:37 PM
Tracking Number: RS340946648NL
Tracking Site: http://www.postnl.post


Number (Registered): RS340946648NL
Status: Transit
Destination: Thailand
Origin: Netherlands
2015-10-20 07:26 The item is pre-advised. A signature is required upon delivery of this item.

Hello,

Sometime they can not update in time and package still on the way.

Please give more days to wait, It must arrival you there.

If finally the package really get lost, we will resend or refund to you.

Dont worry about it!

Have a nice day

Cammy

[GeekBuying_Rep]

Hello there geekbuying. I ordered the Tronsmart Orion R68 Meta Android 5.1 on the 7/23/2015, here is the order no/ #3407037. The remote has just stopped working. I have replaced the battery 3 times with new 1s , but nothing. My keyboard 1 works grate but i use the remote that come with the box more with it being in the living room. Thank you.

Hello friend,

I will tell our after about your order and she will help you about it soon.

Have a nice day

Cammy

[bigall123]

Ok. Thank you.

[wolfheart79]

Hi my situation is not normal 2015-10-20 07:26 The item is pre-advised . Please what the hell , all my last packages , missing or lost !!!!!!!!!

[GeekBuying_Rep]

Hi my situation is not normal 2015-10-20 07:26 The item is pre-advised . Please what the hell , all my last packages , missing or lost !!!!!!!!!

Hi,

Can you please send me your order number.

Thanks

Cammy

[wolfheart79]

Hi,

Can you please send me your order number.

Thanks

Cammy

My order number 3474227

Thanks

[moose m79]

My order#3476330 wintel w5 needs return label. I purchased this device after email confirmed it was licensed windows well it has no product key and despite two weeks of emails/posts geekbuying has only offered a pirate software patch. Nowwww customer service ignores my pleas for assistance.

[GeekBuying_Rep]

My order#3476330 wintel w5 needs return label. I purchased this device after email confirmed it was licensed windows well it has no product key and despite two weeks of emails/posts geekbuying has only offered a pirate software patch. Nowwww customer service ignores my pleas for assistance.

Hello,

Sorry delay because weekend.

Our sale will contact you about it.

Have a nice day

Cammy

[bigall123]

Hello geekbuying. can you please tell me why my order for a new R8 tronsmart remote i ordered from you on the 11/3/2015 is now in the USA. It was meant to be going the UK. thanks. my order number is, #3487162.

[GeekBuying_Rep]

Hello geekbuying. can you please tell me why my order for a new R8 tronsmart remote i ordered from you on the 11/3/2015 is now in the USA. It was meant to be going the UK. thanks. my order number is, #3487162.

Hello friend,

Our sale will check about your package and confirm will shipping company soon.

Then will contact you about it.

Good day

Cammy

[amo77]

order #3495228 can you tell me when will be shiped.
Thanks.

[GeekBuying_Rep]

order #3495228 can you tell me when will be shiped.
Thanks.

Hi,

Our sale will check your order and contact you soon.

Good day

Cammy

[Tom-Servo]

Hello. I reordered and received order #3491624 on Monday and I have a few questions/concerns:

The tablet I received has a blue stuck pixel when the screen is completely black. What is geekbuying policy on stuck/dead pixels? Are tablets checked before they are shipped out? My tablet box was opened when I received it so I'm not sure if that was customs or if it was checked by geekbuying. The stuck pixel is very obvious when the tablet is booting up.

A smaller issue is that the icon to switch to Android mode is missing in windows 10. I tried downloading and installing Q2S_x86.msi but the installation fails. I'm not as concerned about that because I'm sure a fix will be available soon.