Customer Service: Order Shipping, After-Sale Problem, Post Here!

[GeekBuying_Rep]

They contacted me allright! Same mail as before were I was asked to get "a document from my post office stating that I never got the package, otherwise the investigation will take two weeks longer".

I even ordered with shipping insurance to avoid this! What a scam!

I simply have to take my future buissines elsewere and open a dispute with Paypal.

GIVE ME MY MONEY BACK!!!

/Petter

Hello Petter,

I will ask our sale about your order and try our best to help you as soon as possible.

Because we meet some people after get refund and package arrival soon and he not refuse the package.

That why they need your help to get the document from post office.

So we may refund some of it and wait little more day if still not arrival you there we will refund you the rest money okay?

So package may delay because many reason but some of them arrival about 30-40 days because we can not control how fast to ship.

It is not always happened. But please dont worry.

We promise, if really not arrival we will resend or refund all.

For now, we will refund you some part of money and if next month still not arrival we refund the rest money!!!

Thanks and have a nice day

Cammy

[GeekBuying_Rep]

Problems with order Order Number: #3418881.More than 5 working day processing i never have issues with so long processing with Geekbuying. No body answer me when i write to contact us emails so far . What's wrong ?

Order Date: 8/8/2015
Order Status: Payment Confirmed (Processing)

Hello,

I have tell our sale about your order,

She will help you about it

Good day

Cammy

[Renixo]

There never again buy anything for my whole life GeekBuying I was very disappointed in you .

[Renixo]

GeekBuying Hi, I bought a R68 tronsmart orion you July 15, 2015 and to date August 19 I have not sent anything yet, you promised that you would send my order on July 30 then I found the excuse that it is not 'your fault but factory tronsmart who had problems with the material, but I do not care because I bought the product from GeekBuying not on tronsmart then you are responsible .My order N°. 3401213 solve this problem soon.

[GeekBuying_Rep]

GeekBuying Hi, I bought a R68 tronsmart orion you July 15, 2015 and to date August 19 I have not sent anything yet, you promised that you would send my order on July 30 then I found the excuse that it is not 'your fault but factory tronsmart who had problems with the material, but I do not care because I bought the product from GeekBuying not on tronsmart then you are responsible .My order N°. 3401213 solve this problem soon.

Hi dear,

Tronsmart Orion R68 will in stock these two days.

After QC test we will dispatch by the order number.

We will try our best to dispatch as soon as possible.

Dont give more little time.

Thanks

Cammy

[This_isKat]

Geekbuying - Is my order lost?

I placed an order on 10 August 2015 under order number 3418917 using EMS as the preferred shipping method. My order was shipped on 12 August 2015. Last known location - dispatched from Shanghai to Johannesburg on 13 August 2015.

I called EMS South Africa and Customs in South Africa - I was informed that my order has not yet arrived in South Africa. It usually takes 2 - 3 days for shipments to arrive from China to South Africa - its been 2 weeks now. As hopeful as I am - the pessimist in me has concluded that my order is lost.

[sutt359]

Hi Could i get an update on Order Number: #3424047

Its been Processing for a week now.

Thanks
Kev

[GeekBuying_Rep]

Geekbuying - Is my order lost?

I placed an order on 10 August 2015 under order number 3418917 using EMS as the preferred shipping method. My order was shipped on 12 August 2015. Last known location - dispatched from Shanghai to Johannesburg on 13 August 2015.

I called EMS South Africa and Customs in South Africa - I was informed that my order has not yet arrived in South Africa. It usually takes 2 - 3 days for shipments to arrive from China to South Africa - its been 2 weeks now. As hopeful as I am - the pessimist in me has concluded that my order is lost.

Hello friend,

Dont worry, I will tell our sale to check your order.

If really lost , we will resend or refund you.

Have a nice day

Cammy

[dos_box]

Returning stuff to Geekbuying, any advice?

Apologies if this is in the wrong place but I couldn't find anywhere suitable to post it. Please feel free to move it if required.
I've emailed Geekbuyings support email address about my faulty X7S and am currently awaiting a reply, but just want to know if anyone has every had to return something to them and what the process and timeframe is like before you got a new unit.
If you have had to please let me know is there are any processes and pitfalls I can avoid.

[jeffben]

Apologies if this is in the wrong place but I couldn't find anywhere suitable to post it. Please feel free to move it if required.
I've emailed Geekbuyings support email address about my faulty X7S and am currently awaiting a reply, but just want to know if anyone has every had to return something to them and what the process and timeframe is like before you got a new unit.
If you have had to please let me know is there are any processes and pitfalls I can avoid.

This is the normal email they send when they agree you return the device.

Sorry about the problems you get , and please return this defective item to us for repair.
About the shipping, please pay attention to the following:
1. Send back the item WITHOUT the original box in order to save some shipping fee.
2. Choose the cheapest regular airmail with tracking number ( NO DHL, NO UPS or other fast shipping, as it's very hard for us to do the clearance in HK custom( not as easy as your country) and it will take 2 weeks or even longer to plus the high tax ).
3. Please print the attached authorized paper out and fill in the information ( ORDER NUMBER & the problems),
4. Pack the item carefully with bubble and make sure it won’t be damaged during the shipping, declare the package as "Gift " and low values if you can.
5. Inform us the tracking numbers after you send and we will inform you when it arrives.
For items needed to be refunded or replaced , there should be no scratch and no damage on the appearance, or else GeekBuying has to charge customers 20% of the item amount for restocking.
thank you
Jane
GeekBuying After-Sales Service Team
More tips : remember to add the order number into the package. After you return, please email us, and pack it well with good bubbles especially the tablets and phone, （ Before return us, remember to remove your sd card or TF card）

I have returned a device and it took 3-4 weeks to get there. Then it maybe up to a further week to process before they ship a replacement or they might have it repaired by the manufacturer.

It is a long process and patience is required. You will have to pay the return postage for which you will be given a discount coupon against future a purchase but with conditions on it's use.

Hope that is helpful?

[dos_box]

Thank you. Sounds like a real pain and chinese dealers such as Geekbuying have a lot to learn about how customer service works in the rest of the world

[bajann]

Hello friend,

Dont worry, I will tell our sale to check your order.

If really lost , we will resend or refund you.

Have a nice day

Cammy

Do u have in stock tronsmart mxiii plus ?

[GeekBuying_Rep]

Returning stuff to Geekbuying, any advice?

Apologies if this is in the wrong place but I couldn't find anywhere suitable to post it. Please feel free to move it if required.
I've emailed Geekbuyings support email address about my faulty X7S and am currently awaiting a reply, but just want to know if anyone has every had to return something to them and what the process and timeframe is like before you got a new unit.
If you have had to please let me know is there are any processes and pitfalls I can avoid.

Hello friend,

Can you please give me your order number?

Thanks

Cammy

[GeekBuying_Rep]

This is the normal email they send when they agree you return the device.

Sorry about the problems you get , and please return this defective item to us for repair.
About the shipping, please pay attention to the following:
1. Send back the item WITHOUT the original box in order to save some shipping fee.
2. Choose the cheapest regular airmail with tracking number ( NO DHL, NO UPS or other fast shipping, as it's very hard for us to do the clearance in HK custom( not as easy as your country) and it will take 2 weeks or even longer to plus the high tax ).
3. Please print the attached authorized paper out and fill in the information ( ORDER NUMBER & the problems),
4. Pack the item carefully with bubble and make sure it won’t be damaged during the shipping, declare the package as "Gift " and low values if you can.
5. Inform us the tracking numbers after you send and we will inform you when it arrives.
For items needed to be refunded or replaced , there should be no scratch and no damage on the appearance, or else GeekBuying has to charge customers 20% of the item amount for restocking.
thank you
Jane
GeekBuying After-Sales Service Team
More tips : remember to add the order number into the package. After you return, please email us, and pack it well with good bubbles especially the tablets and phone, （ Before return us, remember to remove your sd card or TF card）

I have returned a device and it took 3-4 weeks to get there. Then it maybe up to a further week to process before they ship a replacement or they might have it repaired by the manufacturer.

It is a long process and patience is required. You will have to pay the return postage for which you will be given a discount coupon against future a purchase but with conditions on it's use.

Hope that is helpful?

[GeekBuying_Rep]

Do u have in stock tronsmart mxiii plus ?

Hi, it will in stock today and because weekend so will start dispatch from next week.